To be the Household Name for SMEs by 2018

f f
Mind Map by f f, updated more than 1 year ago
f f
Created by f f over 6 years ago
3
0

Description

cgc 3 years plan

Resource summary

To be the Household Name for SMEs by 2018
  1. KPI for 2018
    1. GRR
      1. 4x
        1. 2016(P) : 2.57x
          1. 2017(P) : 3.17x
            1. 2018(P) : 4x
          2. Loan Base
            1. RM14.5 billion
            2. Pretax profit
              1. Min. RM149.5 million
                1. 2016(P) : RM141.8mil
                  1. 2017(P): RM144.7mil
                    1. 2018(P) : RM149.5mil
                  2. Brand Awareness Survey
                    1. 80/90%
                      1. 2016(P): 66%
                        1. 2017(P) : 74%
                          1. 2018(P) : 80/90%
                        2. Graduation rate
                          1. 50%
                            1. 2016(P): 47.5%
                              1. 2017(P) : 48.2%
                                1. 2018(P): 50.0%
                            2. Mandate
                              1. Perform developmental role for SMEs in a financially sustainable manner .
                              2. *Key Initiatives*
                                1. Vision, Mission & Core Values
                                  1. Vision
                                    1. To be an effective financial institution dedicated to promoting the growth and development of competitive and dynamic small and medium enterprises.
                                    2. Mission
                                      1. To enhance the viability of small and medium enterprises through the provision of products and services at competitive terms and, with the highest degree of professionalism, efficiency and effectiveness
                                      2. *Core Values
                                        1. 3Ps
                                          1. Proactive - Anticipate & Act
                                            1. Preventive - Identify & Solve
                                              1. Process -Oriented - Understand & Improve
                                          2. Strategic Objectives
                                            1. 1. Market Outreach across respective SME segments / micro segment
                                              1. Branches as SME focal points to maximize outreach
                                                1. CGC branches as one stop centre
                                                  1. Full range of channels: branch + mobile team + internet + call centre + mobile device + partner outlets
                                                  2. Recognized as Start-up Champion
                                                    1. 10% of loan approval for Start-up segment
                                                    2. Structured SME graduation programs
                                                      1. 50% graduation rate
                                                        1. 2016(P) : 47.5%
                                                          1. 2018(P) : 50.0%
                                                            1. 2017(P) : 48.2%
                                                            2. End to end facilitation and programmes
                                                            3. Innovative value proposition across all SME segments
                                                              1. Differentiated products / services for Micro, Small & Medium Segments
                                                            4. 2. Achieve Financial Sustainability
                                                              1. Operating income (excl. investment inc.) to exceed operating expenses (incl. provision)
                                                                1. Achieve financial sustainability with +5% gap
                                                                  1. 2016(P) : 1%
                                                                    1. 2017(P): 3%
                                                                      1. 2018(P): 5%
                                                                      2. Cost to Income capped at 35%
                                                                        1. 2016(P) : 32%
                                                                          1. 2017(P) : 33%
                                                                            1. 2018 (P): 34%
                                                                          2. Profitability – Pretax profit
                                                                            1. Minimum net profit threshold of RM100 million per annum
                                                                            2. Return on Equity (ROE)
                                                                              1. Minimum ROE of 5%
                                                                            3. 3. Enhance Operational Efficiency & Excellence
                                                                              1. Superior Customer Services
                                                                                1. AM/PM Loans Approval for selected products
                                                                                  1. Improved TAT in Claims Payment and Disbursement
                                                                                    1. Technology enabled processes
                                                                                    2. Strengthen Internal Control
                                                                                      1. Achieve Satisfactory BNM Audit rating
                                                                                        1. Embedded Risk Culture Organization
                                                                                          1. Sound corporate governance
                                                                                        2. 4. Enhance Corporate Governance & Internal control
                                                                                          1. 5. Stakeholders & Market Recognition
                                                                                            1. Market Recognition & Awards
                                                                                              1. Top Employer of Choice Among DFIs e.g. MIHRM HR Awards - Employer of Choice (Gold/Silver)
                                                                                                1. Nacra Award in non-financial category
                                                                                                  1. Product Awards (e.g. PG / WG)
                                                                                                  2. Gain International Prominence
                                                                                                    1. Cross-Border Offering
                                                                                                      1. Most sought after for advisory services
                                                                                                      2. People
                                                                                                        1. 85% staff engagement level
                                                                                                          1. The most productive Workforce amongst the SME DFIs Cluster
                                                                                                      Show full summary Hide full summary

                                                                                                      Similar

                                                                                                      IB Economics SL: Microeconomics
                                                                                                      Han Zhang
                                                                                                      Main Themes in Romeo and Juliet
                                                                                                      Carlowl
                                                                                                      C1:Making Crude Oil Useful (Science-GCSE)
                                                                                                      Temi Onas
                                                                                                      GCSE REVISION TIMETABLE
                                                                                                      nimraa422
                                                                                                      GCSE REVISION TIMETABLE
                                                                                                      holbbox
                                                                                                      Psychology Key Words Research Methods
                                                                                                      Alfie Moorhead
                                                                                                      Answering Unseen Poetry questions
                                                                                                      mcglynnsiobhan
                                                                                                      PSBD New Edition
                                                                                                      Aafnai Sathi
                                                                                                      Romeo and Juliet Key Quotations
                                                                                                      Rachel Sheppard
                                                                                                      Účto Fífa 4/6
                                                                                                      Bára Drahošová