Customer

Description

....
David Mach6803
Mind Map by David Mach6803, updated more than 1 year ago
David Mach6803
Created by David Mach6803 almost 9 years ago
5
0

Resource summary

Customer
  1. Technical specifications/availability/settings of TV/Network
    1. Explained the functions/change the settings/sent a manual/
      1. More specific issue
        1. Ask Supervisor or Product manager
          1. Technical support /Poland
            1. Contact Customer back
    2. Repair/ to need to ASC
      1. HS
        1. Registration
          1. Send an email with repair number
        2. Out of Warranty
          1. Contact ASC
          2. Extended warranty by dealer
            1. Customer contact Dealer
              1. Contact ASC
            2. Extended warranty by Panasonic
              1. Requierments: certificate or it must me product mentioned in document
                1. Registration HS
                  1. Send an email with registration number
            3. Marketing/Verification of out of warranty product, max. 1 month after/ Problems with ASCs/some claims
              1. Ilona
                1. Contact Customer/client bak
              2. Accessories
                1. Contact ASC (basic)/ contact dealer (others)
                2. Sales
                  1. Pass a contact on dealers or ASC
                  2. Profi products
                    1. ASC or pass contact of Bussiness support
                      1. Ilona
                      2. B2E
                        1. Paid
                          1. Pass telephone contact or email
                          2. Unpaid
                            1. pass an email adress
                          Show full summary Hide full summary

                          Similar

                          Respiratory System Quiz
                          Phil Cummins
                          Nervous system test
                          Phil Cummins
                          Stakeholder Concept
                          Charmaynetay
                          HISTORY
                          Adnan igdeli
                          Customer Service
                          megan.coles2
                          METODOS DE DEPRECIACION
                          atara666
                          Man's capacity for God
                          Peter Thomer
                          Hardware
                          Dhanil Capil
                          ZOLO PG
                          dingtombing
                          Valor para el cliente y posicionamiento relativo
                          Alejandro Sanchez
                          Part I: Section 2: Chapter 1: The Creeds & I believe in God
                          Anita Thomer