BUSINESS CORRESPONDENCE

stlla.rehts
Mind Map by stlla.rehts, updated more than 1 year ago
stlla.rehts
Created by stlla.rehts about 6 years ago
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BE HAPPY

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BUSINESS CORRESPONDENCE
  1. WRITING FOR BUSINESS
    1. AUDIENCE
      1. Status and familiarity with subject
      2. PURPOCE
        1. Inform, persuade and call to action.
        2. INTRA-OFFICE COM
          1. INTER-OFFICE COM
          2. WRITING STYLE OF BUSINESS DOCUMENTS
            1. PLAN AND ORGANISE MESSAGE
              1. Understand situation, define purpose, decide how to orden content
              2. LANGUAGE
                1. CLEAR, CONCISE, COHERENTE,CORRECT
                2. TONE
                  1. Polite, positive, and personal
                  2. formality depends on
                    1. position of writer in relation to reader, purpose and subject of communication.
                  3. ESSENTIAL FEATURE OF A GOOD BUSINESS LETTER
                    1. INNER FEATURE
                      1. REFER TO THE QUALITY OF LANGUAGE, IT'S PRESENTATION, ETC.
                        1. YOU CAN USE: SINPLICITY, CLARITY, ACCURACY, COMPLETENESS, RELEVANCE, COURTESY AND NEATNESS
                      2. OUTER FEATURES
                        1. REFERS TO THE APPEARANCE OF THE LETTER.
                          1. INCLUDES: QUALITY OF PAPER, COLOR OF THE PAPER, SIZE OF THE PAPER, FOLDING OF PAPER, AND ENVELOPE
                      3. PARTS OF THE BUSINESS LATTER
                        1. THE LETTERHEAD, THE DATE, THE REFERENCE LINE, THE INSIDE ADDRESS, THE SALUTATION, MESSAGE, THE COMPLIMENTARY CLOSING, THE SIGNATURE, THE INITIALS, ENCLOSURE, EXTRA COPIES,, THE ENVELOPE .
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