37630829
Description
Mind Map by Yorlanis Vanessa Mercado Hernández, updated 12 months ago
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Created by Yorlanis Vanessa Mercado Hernández
over 1 year ago
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Quality management and
beyond: the current situation
and future perspectives.
- Part I. quality management.
- Quality management is a business practice that may have a positive influence on firm performance.
- • Benefits of the iso standard
- Efficiency.
- Improved customer satisfaction.
- Improved systematization.
- Cost effectiveness.
- Improved employee results.
- Market share
- Sales and sales growth
- Improvement of the quality of the product/service
- Improvement of competitive position
- Exports
- Improved relationships with suppliers
- Better relationships with authorities and other stakeholders
- Efficiency.
- • Benefits of the iso standard
- Quality management is a business practice that may have a positive influence on firm performance.
- A review of the literature shows the most common quality management practices identified are the
following.
- people management
- for example, involvement, training and teams
- for example, involvement, training and teams
- information and analysis
- quality data, measurement, statistical process control, feedback and
benchmarking, as factors linked to the management of information for
decision making
- quality data, measurement, statistical process control, feedback and
benchmarking, as factors linked to the management of information for
decision making
- customer focus
- issues related to customer relationships
- issues related to customer relationships
- leadership
- concerning top management commitment
- concerning top management commitment
- people management
- The most common effects of quality management on performance can be expressed through the following
variables:
- Quality performance
- customer satisfaction, people results, percentage of defects, cost of quality,
product quality, on-time delivery, and productivity.
- customer satisfaction, people results, percentage of defects, cost of quality,
product quality, on-time delivery, and productivity.
- Financial performance
- accounting profitability (return on assets, return on shares and
return on sales), growth and stock market return.
- accounting profitability (return on assets, return on shares and
return on sales), growth and stock market return.
- Quality performance
- Effects of quality on environmental management and social responsibility
- Quality management practices facilitate management development environmental
- Environmental management
- Quality management practices facilitate management development environmental
- Implementation of ISO 10001
- Sections 1-3. Scope of application, regulatory references and terms and definitions
- Section 4. Guiding principles
- Section 5. Framework of the Code
- Section 6. Planning, design and development
- Section 7. Implementation
- Section 8. Maintenance and improvement
- Sections 1-3. Scope of application, regulatory references and terms and definitions
- The development of quality management practices contribute to the development of environmental
and social practices
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