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bfulton
Mind Map by , created almost 6 years ago

UDNI Mind Map on ConnectWise, created by bfulton on 11/21/2013.

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bfulton
Created by bfulton almost 6 years ago
TICKETS
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KPI
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Communication
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Variation and evolution Quiz
James Edwards22201
Repaso prueba Revalida Enfermeria 2016 Parte:2
Rodrigo Lopez
BYOD
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Samantha
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Service Expansion
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Bud's Action List
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Innovation Initiative
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ConnectWise
1 Blog
2 University
2.1 Certifications
2.2 Videos
2.3 Partner Kits
2.4 Time Commit for each
3 Newsletter
3.1 Review RoadMap Monthly
4 HTG Group
4.1 Research Group
5 Priorities
5.1 Config items
5.2 Service Support
5.2.1 Choosing the right help desk model
5.2.1.1 Client Needs
5.2.1.2 UDNI Needs
5.2.1.2.1 Should we begin using tasks within tickets?
5.2.1.3 Think thru Service Support chain of events
5.2.1.3.1 Workflow diagrams
5.2.1.3.2 Project Mngt
5.2.1.3.3 Resource Mngt
5.2.1.4 Customer Survey upon ticket completion. Was this ticket completed to your satisfaction?
5.2.2 Deliver superior service
5.2.3 CW HelpDesk Toolkit
6 Task List
6.1 Ticket Templates
6.2 Recurring Tickets
7 Modern Office review

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