393452
Description
Mind Map by 09nationa1998, updated more than 1 year ago
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Created by 09nationa1998
over 11 years ago
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effective
communication
in catering
- observing-watching
customers ready to
advise.
- listening to the
customer.
- thinking before you
speak-polite at all times.
- describing items on
the menu.
- knowing about the
foods in the
restaurant.
- suggestin food and
wine or info about
the area.
- verbal
- non-verbal
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