Human Information Interactions

Description

human information interactions
natalie.piernak
Mind Map by natalie.piernak, updated more than 1 year ago
natalie.piernak
Created by natalie.piernak over 8 years ago
15
0

Resource summary

Human Information Interactions
  1. Reference Interview
    1. Steps to Conduct the Interview
      1. be approachable
        1. show interest
          1. listen
            1. verify and rephrase for confirmation
            2. inquire
              1. use open ended questions
                1. use clarifying questions
                2. search
                  1. followup
                  2. Technologies for Interviews
                    1. email
                      1. all text based interactions should keep in mind finding ways to express approachability and interest
                      2. social media
                        1. online chat (text)
                          1. phone
                          2. Populations with Diverse Needs
                            1. Children
                              1. Seniors
                                1. Teens
                                  1. Special Needs
                                    1. language issues
                                      1. visual impariment
                                        1. hearing problems
                                        2. Patrons in Crisis
                                          1. engage but don't "solve"
                                            1. teach info evaluation skills
                                              1. encourage using info management tools
                                                1. demonstrate social respect
                                            2. Measuring Information Seeking Behavior
                                              1. Multidimensional Analysis
                                                1. Cognitive Work Analysis
                                                  1. task being performed
                                                    1. environment performed in
                                                      1. reasons or motivations for seeking the info
                                                        1. perceptual, cognitive, ergonomic attributes of person seeking the info
                                                      2. One Dimensional Analysis
                                                        1. Psychological Approach
                                                          1. stages in solving a problem
                                                            1. task complexity
                                                              1. how cognition effects info behavior
                                                              2. Social Approach
                                                                1. how social, organizational and political states effect info behavior
                                                                  1. only describes one groups behavior
                                                              Show full summary Hide full summary

                                                              Similar

                                                              Computing Hardware - CPU and Memory
                                                              ollietablet123
                                                              Interviews
                                                              Rachel Elmslie
                                                              DKE Part 3: Information Econ
                                                              stella.kalis
                                                              Sociological Research Methods
                                                              Jebbie
                                                              Health & Safety Signs
                                                              Oliver Balay
                                                              Construcción de software
                                                              CRHISTIAN SUAREZ
                                                              AS ICT - Topic 1: Data, Information and Knowledge
                                                              dominszreder
                                                              ICT systems and their usage
                                                              m.lucey10
                                                              IT Applications Practice Exam - 2013, 2012, 2011
                                                              Nicholas Bagnall
                                                              40. Attention Is Selective
                                                              Lisbeth Ramirez
                                                              Neuroscience
                                                              Corey Briffa