Quality is defined as the degree to
which the project fulfills requirements
Quality Management Process
Planning
Plan Quality
Management
Determine Quality
standards, process, and
metrics
Create process
improvement plan
Determine all roles and
responsibilities
Executing
Perform Quality
Assurance
Request
changes
Continuously improve
Follow
processes
Perform quality
audits
Monitoring and controlling
Control
Quality
Take action to control
de project
Measure performance against
other metrics in the PM plan
Analyse and evaluate
performance
Influencethe factors
that cause changes
Perform quality
control
Includes creating and following
policies and procedures to ensure that
a project meets the defined needs it
was intented to meet from the
costumer´s perspective
The PM should recommend improvements to the
performing organization´s standards, policies and
process.
It should be considered whenever there is a change to
any of the project constraints.
It should be cheked before an activity or work package is
completed
The PM must spend time trying to improve quality
The PM must determine metrics to be used to measure
quality before the project work begins