Employee Best Practices

groche
Mind Map by , created over 5 years ago

Cisco IIT essentials (Chapter 11 - The IT Professional) Mind Map on Employee Best Practices, created by groche on 02/25/2014.

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groche
Created by groche over 5 years ago
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Employee Best Practices
1 Workstation ergonomics
2 Time management
3 Stress management
4 Observing Service Level Agreements (SLA)
4.1 Contract that defines expectations between an organisation and the service vendor
4.2 The technician's job is to honour the SLA
4.3 An SLA includes
4.3.1 Response time guarantees
4.3.2 Equipment and software that is supported
4.3.3 Where service is provided
4.3.4 Preventive maintenance
4.3.5 Diagnostics
4.3.6 Part availability (equivalent parts)
4.3.7 Cost and penalties
4.3.8 Time of service availability

Annotations:

  • for example, 24x7 or Monday to Friday, 8 am to 5 pm

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