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daniel.praecox

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Correctly address vehicle condition related issues >=90% of the time.

Description

Training: Hub Certification Certifying CAs in Hubs to correctly identify and solve for vehicle condition related issues. Goal is to have a 10% or less error margin.

Mind Map by Hannah Bryant, updated more than 1 year ago

	Created by Hannah Bryant over 8 years ago

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Resource summary

Correctly address vehicle condition related issues >=90% of the time.

Properly solve appropriate case in the Hub
Properly escalate appropriate cases to T&S.
Properly identify if an issue should be escalated to T&S or handled in the Hub.

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