7265693
Description
Mind Map by Maariyah Shaikh, updated more than 1 year ago
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Created by Maariyah Shaikh
about 9 years ago
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H&M Customer Journey
Map
- 3 Contribute
- Contibuting towards campaigns
- Downloading the app
- Joining social media platforms
- Contibuting towards campaigns
- 2 Join/Investigate
- YouTube Reviews
- Joining the newsletter
- KenzoxHnM Search for news articles
- YouTube Reviews
- 1 Discover
- Discover Brand through traditional marketing method of
advertising or visiting a store
- View Website
- Discover Brand through traditional marketing method of
advertising or visiting a store
- 4 Use/Share
- Here you can see a customer had an issue yet H&M did not
reply or engage with the customer to rectify the situation
- Using the hastag KenzoxHnM
- Sharing Outfit ideas on Instagram
- Sharing experiences on a blog
- Here you can see a customer had an issue yet H&M did not
reply or engage with the customer to rectify the situation
Media attachments
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