Quiz
Test Chapter 4
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Perguntas do quiz (50)
1how can the medical assistant be a good communicator
- Amake explanations using technical terms
- Bspeak in hurried manner
- Cbe effective in sending and receiving messages
- Dset up barriers to effective communication
2what are the uses of arms gestures, facial expressions, and turning ones head all examples of
- Averbal communication
- Bimpatience
- Cdefamation
- Dbody language
3which aspect of out communication is most likely to convey our true feelings and beliefs
- Anonverbal communication
- Bverbal communication
- Cincreased use of slang
- Dspoken words only
4what are tone of voice, voice itch, voice volume, and voice quality examples of
- Averbal communication
- Bpsychology
- Csecondary nonverbal communication
- Dbody language
5the type of listening when the medical assistant remains "in the moment" and focuses fully on the patient's message is called
- Aopen listening
- Bclosed listening
- Cactive listening
- Dverbal listening
6what is an internal factor that can interfere with communication
- Apain
- Bnoise
- Clack of privacy
- Ddistracting environment
7which of the following is an important part of active listening for a medical assistant
- Aplanning what to say next while the patient is talking
- Bwatching the clock to be sure that the conversation remains short
- Cfocusing all attention on the patient
- Dnodding several times while the patient is speaking
8how can the medical assistant facilitate communication noverbally
- Aavoid eye contact
- Bbe aware of his or her own and the patients body language
- Cask the patient to repeat anything that is unclear
- Dstand close to patient
9which of the following is true with regard to eye contact
- Amaintaining eye contact is a sign of interest and involvement in many Asian cultures
- Beye contact should be maintain at all times and with all patients when taking a patient history
- Ceye contact is always a sign of respect
- Dif the patient looks away, and the medical assistant continues to seek eye contact, this can be perceived as aggression
10in the United States, the typical personal distance or comfort zone for conversation with others is
- A3-4 feet
- B1-2 feet
- C6-7 feet
- Dwhile touching
11when interviewing the patient, when should the medical assistant use closed questions
- Awhen expecting a long explanation from the patient
- Bwhen looking for general information
- Cwhen hoping that the patient till open up and talk
- Dwhen looking for a one-word or short answer
12which of the following is an example of a closed question
- Awhat is the reason for your visit today
- Bare you an only child
- Ccan you describe your pain for me
- Dwhat are your plans for the future
13during the interview, the medical assistant questions the patient as follows: "describe your pain for me. What has been going non with you since you were here last? How has your appetites been? how have you been sleeping?" what are these examples of
- Aclosed questions
- Bbeing nosy
- Cbeing judgmental
- Dopen questions
14how is the patient likely to react if the medical assistant asks, "why aren't you following your diet"
- Abecome defensive
- Banswer honestly
- Csmile but not answer
- Dsay, "I'm glad you asked me that question"
15which of the following is not a barrier to communication in the medical office
- Apatients with limited English
- Bhearing impairment
- Climited understanding of medical information
- Dbody language
16if a medical assistant states their opinion clearly without violating the rights of others, wheat style of communication is being used
- Aassertive
- Bagressive
- Cpassive
- Dactive
17what measure may improve communication if the patient has an impaired level of understanding
- Aspeaking slowly
- Brepeating information in a different way
- Cusing gestures and demonstrations
- Dmaintaining good eye contact
- Eall of the above
18how should the medical assistant help a sight-impaired patient
- Aaromatically take the patients arm to guide him or her
- Bdescribe the environment clearly in words
- Cdo nothing
- Dhave the receptionist deal with the patient
19the medical assistant says, "you feel tired" in response to a patients statement about lack of sleep and lack of energy
- Amessage
- Bfeedback
- Csender
- Dreceiver
20if a patient is not comfort with English, what should the medical assistant avoid
- Aspeaking directly to the patient instead of the translator
- Bspeaking slowly and using simple terms when speaking to the patient
- Carranging for telephone or video translation services
- Dusing the patients child as a translator
21you were trying to educate mr Wilson about an upcoming procedure and post-surgical care. unfortnatey, because he skipped lunch that day and his blood sugar was low, he was not able to learn the information that would help to decrease his anxiety about the procedure. Mr. Wilson is demonstration an example of
- Aimpaired hearing
- BMaslow's hierarchy of Neds
- Cpoor listening skills
- Dself-actualizating
22on the fourth level of Maslow's hierarchy of needs are the needs for esteem and recognition. What do these include
- Aself esteem
- Brespect of others in ones peer group
- Csuccess in work
- Dprestige in the community
- Eall of the above
23how could the medical assistant show empathy for a patient
- Aexpress sympathy for the patients problem
- Btell the patient about his or her own problems
- Cacknowledge the patients feelings
- Dmake no comment in order to avoid embarrassing the patient
24if a patient asks for a medical assistant personal telephone number, and the medical assistant answers calmly that she does not give her telephone number to patients, what is the medical assistant demonstrating
- Alack of interest in the patient
- Bassertive maintenance of self boundaries
- Chostility toward patient
- Dempathy with the patient
25which of the following is NOT a common reaction to a terminal illness
- Aanger
- Banxiety
- Crelief
- Dguilt
26when a patient must cope with a serious or terminal illness, offering choices is most helpful because
- Ait helps the patient feel calm
- Bit helps the patient fain some sense of control
- Cit helps relieve the patients feeling of guilt
- Dit helps relieve the patients anxiety
27the term that best defines "a psychological repose to a perceived threat," and one of the most common responses to illness, is
- Ahypochondria
- Bdepression
- Cacting out
- Danxiety
28what function do ego defense mechanisms serve
- Athey allow a patient to adopt inappropriate behaviors
- Bthey help a patient to fact unpleasant situations head-on
- Cthey justify blaming others for the persons situation
- Dthey protect against being overwhelmed by painful feelings
29which of the following is NOT true with regard to anxiety and anxiety attacks
- Athey should be health with t as a medical issue first
- Bsevers episodes are often called panic attacks
- Cthe patient should be instructed to breathe into a brown paper bag
- Danxious patients often do not remember what they are told
30if a patient facing a serious or terminal illness appears to be sing denial, how should the medical assistant respond
- Aagree with the patient that the illness is minor
- Btell the patient that he or she does not appear to facing reality
- Caccept the denial without reinforcing ti
- Dmeasure that patient that everything will probably turn out well
31a foreign-born patient discloses that he is using herbs sent from a relative and rubbing the leaves on his skin for healing. The most appropriate response of the medical assistant would be to
- Ajoke privately with office colleagues about the behavior, but say nothing to the patient
- Btell the patient that it wont help his condition
- Cexplain why western medicine is superior to traditional practices
- Dif using the herb is not causing harm, respect and accept the patients practices
32when the medical assistant does not understand what the patient has said, which of the following would be appropriate to clarify the communication
- A"talk slower- I cant understand you"
- B"run that by me again "
- C"I'm sorry, I did not understand what you said. would you please repeat it"
- D"you are confusing me"
33what is the one of the best ways to clarify what the patient is trying to say
- Abe silent and wait for further explanation
- Bask the patient specific closed question
- Cmake your best guess regarding the interpretation of what the patient has said
- Dparaphrase- put the patients meaning into your own words and give the patient the opportunity to confirm that your statement is correct
34the primary reason that the medical assistant should regularly solicit feedback when communicating with patients is to determine whether they
- Aare hearing-impaired
- Bare cooperative
- Cunderstand what has been said
- Dare mentally disabled
35why are medical assistants encouraged to avoid aggressive communication
- Athe communication does not match the medical assistants underlying feelings
- Bit implies that the speakers opinions are more important than those of others
- Cit is an attempt to keep the peace at all costs
- Dit usually leads to unfriendly behavior at a later time
36what is the developmental task of a toddler as defined by Erik Erickson
- Atrust vs mistrust
- Binitiative vs guilt
- Cindustry vs inferiority
- Dautonomy vs shame and doubt
37what sociologist is credited with defining the eight principal stages of growth and development
- AAbraham Maslow
- BElizabeth kubler-ross
- Cerik erikson
- DEdward jenner
38which patients way believe that rubbing the skin with a coin dipped in a camphor preparation is a treatment for colds and headach
- Acaribbean
- Beastern European
- Csoutheast asian
- DSouth American
39what is the primary function of hospice
- Aprovides comfort, paint relief, and personal care for terminal ill patients
- Bprovided custodial care for individuals who cannot live independently
- Chelps individuals navigate the health care system to obtain appropriate services
- Dprovides translation services for individuals who do not speak English
40when is it appropriate for the medical assistant to use silence in an interview with a patient
- Awhenever the medical assistant feels threatened
- Bwhen the medical assistant wants to encourage the patient to respond
- Cwhen the medical assistant does not believe what the patient has just said
- Dsilence is not appropriate when interviewing a patient
41When caring for a patient with impaired hearing, what nonverbal cues might Nancy use when giving instructions?
- Asmiling at the patient
- Bshrugging her shoulders
- Cpointing to the object she is talking about
- Drepeating instructions until the patient understands
42Nancy takes a patient into an examination room and closes the door to discuss the patient’s medical history. This protects the patient’s confidentiality, and how does it also improve communication?
- Ait limits distractions
- Bit improves eye contact between Nancy and the patient
- Cit makes it easier for Nancy to use open questions
- Dit gives Nancy more time for the patient interview
43Nancy is interviewing a patient about his family history. Which of the following is an example of a closed question?
- Acould you tell me about your children
- Bhow old was your father when he died
- Cwhat hereditary diseases run in your family
- Dhow would you describe the general health of your immediate family
44Nancy has not understood something that a patient has said. What would be an appropriate response to clarify the communication?
- Ayou are confusing me
- Bplease run that by me again
- Ctalk slower- I cant understand you
- DIm sorry, I didn't understand. Could you please repeat what you said
45Nancy is preparing to change a sterile dressing for an adult patient who is confused and has memory loss. How should she tell this patient what she is going to do?
- AUse simple language and short sentences as she goes along
- BTell the patient to trust her, because she will not hurt her
- CMake a general statement before she starts the procedure
- DMake her explanation short and simple—the less said, the better
46Nancy is caring for a patient who is short of breath, is homeless, and has recently lost her husband. Based on Maslow’s hierarchy of needs, which of these needs will the patient have to meet first?
- Aneed for adequate oxygen
- Bneed for shelter and safety
- Cneed for love and affection
- Dall needs are equally important
47if a patient is having difficulty learning how to give herself injections of insulin at home, which of her basic needs is being threatened
- Aneed for shelter and safety
- Bneed for love and belonging
- Cneed for esteem and recognition
- Dneed for self-actualization
48A patient whose husband has a serious illness tells Nancy that she knows her husband will be able to return to work in a few days. How does Nancy suspect that this apparent denial of reality is helping the patient?
- Areduces feeling of anxiety
- Bprevents inappropriate behavior
- Chelps avoid blaming other people for her husband
- Dfacilitates accepting responsibility to become the family's primary breadwinner
49Nancy tries to understand what patients are feeling both emotionally and intellectually without being overwhelmed. What is the name for this sensitivity?
- Asympathy
- Bempathy
- Ccompassion
- Dcommiseration
50A patient tells Nancy that in her culture it is very important to avoid rice while pregnant so that the baby will not get a rash on its face. What should Nancy do?
- Atell the patient that this is not true
- Bsay that the physician would not approve of this
- Caccept this behavior because it does not appear harmful
- Dsay, "that must be why one of my children was born with a rash"
Informações
- Descrição
- Quiz sobre Test Chapter 4, criado por Audrey Harbour em 04-04-2018.
- Autor
- Audrey Harbour
- Idioma
- English
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