Quiz
SysAdmin ServiceNow
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Perguntas do quiz (88)
1What is ServiceNow?
- AIs a cloud-based platform deployed in a browser that contains application and data that can vary by instance and user, automating common business processes.
- BIs a common propose such as users approving change requests or users receiving email notifications.
- CIs the main way for users to interact with the application and information.
- DIs a list of available applications and their corresponding modules.
2
three servicenow features- ASingle-tenant
- BHighly configurable
- CEach Instance has applications
- DMulti-tenant
- EUpgrades are made on multi instances
- FDependient
3A collection of roles is a group.
- AVerdadeiro
- BFalso
4Where is storaged the group table?
- Asys_user_group
- Bcmdb_ci_group
- Clive_group_member
- Dsys_group_has_role
5Which are methods to authenticate users?
- ALDAP
- BSAML 2.0
- CDigest Token
- DPAM
- ESecure Shell
6Where is storaged the user table?
- Asys_user
- Bimp_user
- Csys_user_group
- Dsys_user_role
- Ev_user_session
7The User Interface is the main way for users to interact with the application and information in a ServiceNow Instance.
- AVerdadeiro
- BFalso
8What is the Application Navigator?
- AIs a list of available applications and their corresponding modules.
- BIs a collection of modules
- CIs a collections of permissions used to grant access to applications and other parts if the platform
- DIis a cloud-based platform deployed in a browser
9An application is a collection of modules; modules and data that deliver a service and manage business process
- AVerdadeiro
- BFalso
10Which are the three areas of the User Interface?
- ABanner frame
- BApplication Navigator
- CContent Frame
- DTitle Bar
- EList Filter
- FField Values
11A [blank_start]role[blank_end] is a collections of permissions used to grant access to applications and other parts if the platform, allowing users to perform actions with the platform.
- Arole
12A user can be assigned more than one role
- AVerdadeiro
- BFalso
13- [blank_start]System Administration[blank_end]: The admin role provides access to all platform features, applications, functions, and data.
- [blank_start]Specialized Administrator[blank_end]: User with specialized administrator roles may manage specific functions or applications.
- [blank_start]Fulfiller[blank_end]: User with fulfiller (ITIL) roles may fulfil ITIL activities associated with the ITIL workflow, including incident and change management.
- [blank_start]Approver[blank_end]: Can perform all requester actions and allow users to view or modify approval records directed to them.
- [blank_start]Requester[blank_end]: Also now as Employe Self Service (ESS) user, these user do not have roles but can submit and manage their own requests, access public page, etc- ASystem Administration
- BSpecialized Administrator
- CFulfiller
- DApprover
- ERequester
14What is a List?
- ADisplay a set of records from a table within the content frame of ServiceNow.
- BList and forms are the most common ways to interact with data.
- CA list display a set of records from a table
- DLists can be filtered and customized to display the information you need.
15Each row represents one record and each column represent one field.
- AVerdadeiro
- BFalso
16What is a View?
- AA View is a version of a customized list or form which defines the layout order and what field appear.
- BViews enable users to quickly display the same list or form in multiple ways.
- CA view display a set of records from a table within the content frame of ServiceNow
17What is the correct name of the menu?
- AList Context Menu
- BColumn Context Menu
- CRecord Context Menu
18What is the correct name of the menu?
- AList Context Menu
- BColumn Context Menu
- CRecord Context Menu
19[blank_start]Breadcrumbs[blank_end] offer a quick form of filter navigation and are ordered from left to right
- ABreadcrumbs
- BFilters
- CTags
20A [blank_start]filter[blank_end] is a set of conditions applied to a table to insulate a subset of the data to work with on a table.
- Afilter
- Bbreadcrumbs
- Ctags
21Which are the three components of the filter condition?
- AField
- BOperator
- CValue
- DProduct
- EDifferentiator
- FLabel
22A [blank_start]form[blank_end] display information from one record in a table. the specific information depends on the type of record displayed. Users can view and edit records in [blank_start]forms[blank_end]
- Aform
- Btable
- Cview
- Dlist
- Eforms
- Ftables
- Gviews
- Hlists
23Is a form element used to display information that is not field in the record
- AFormatters
- BTemplates
- CBreadcrumbs
- DTags
24A form to show or hide fields from a view, as well as change their position on screen
- AConfiguration Button
- BPersonalization Button
- CTask Configuration
25[blank_start]Templates[blank_end] allows fields to be populated automatically , simplifying the process of submitting new records
- ATemplates
- BFormatters
- CBreadcrumbs
26What doing submit/update button?
- ASave changes and return to the previously viewed page.
- BSave changes without exiting the form view.
27Using the [blank_start]ITSM Guided Setup[blank_end], user can perform structured configuration activities that help to configure [blank_start]ITSM applications[blank_end] and can monitor the progress.
- AITSM Guided Setup
- BTask Assignment
- CAgent Intelligence
- DReal Time Editing
- EITSM applications
- FTasks
- GModules
28What is a ServiceNow Task?
- AA task is a any record that can be assigned or completed by a user in ServiceNow.
- BA task record is created from a table that extends the Task [task] table
- CIs an indication to the ServiceNow process that something has occurred.
29The [blank_start]presence feature[blank_end] facilities synchronous collaboration, showing how is viewing the record, display the record activity stream, and even allowing you to customize notifications alerting you to record updates.
- Apresence feature
- Breal time editing
- Cwork notes
30[blank_start]Real time editing[blank_end] is a extension of Presence. It allows you to work with others on the same record, indicating their state as well as what their edits are.
- AReal time editing
- BPresence
- CWork notes
31[blank_start]An event[blank_end] is an indication to the ServiceNow process that something has occurred.
- AAn event
- BA notification
- CDot walking
32Events are triggered by:
- AUser actions
- BBusiness Rules
- CWorkflows
33[blank_start]Events[blank_end] can be triggered by events in the platform, and require no scripting knowledge.
- AEvents
- BNotifications
- CDot Walking
- DWorkspace
34[blank_start]Dot Walking[blank_end] can get information from a series of referenced fields from different tables, including Users and Groups.
- ADot Walking
- BNotification
- CChat
- DWork space
35[blank_start]Subscriptions[blank_end] allow users to be informed of various activity occurring in the platform, whether it directly relates to them or not
- ASubscriptions
- BChats
- CWorkspace
36The [blank_start]System dictionary[blank_end] contains the definition for each and every table and field.
- Asystem dictionary
- Bscheduled dictionary
- Ctable
37Tables can extend other tables, creating parent and child tables
A table that extends another table is a child class.
Tha table it extends is the parent class.- AVerdadeiro
- BFalso
38Using the Dictionary Overrides features provides the ability to contains the definition for each and every table and field.
- AVerdadeiro
- BFalso
39If a table extended but itself is not extending another table, it is called a base table.
- AVerdadeiro
- BFalso
40Provides a graphical representation of other tables related to a specific table.
This tool is available to admin user only.- ASchema Map
- BReference Fields
- CSubscriptions
- DWorkspace
41What is an Access Control?
- AIs a security rule defined to restrict the permissions of a user from viewing and interacting with data.
- BProvides a graphical representation of other tables related to a specific table
- Cprovides the ability to define a field on an extended table differently from the field on the parent table
42Contains all of an instance’s Access Control rules Users with the appropriate permissions can modify rules and their definitions
- AAccess Control List (ACL)
- BAccess Control
- CAccess Control Evaluation
43An Import Set is a tool to used to import data from various data sources, and map that data into ServiceNow tables.
- AVerdadeiro
- BFalso
44Process of Import Set
- AData Source
- BImport Set Table
- CTransform
- DTarget Table
- EUpdate Set
45Any user logged in with the admin or import admin role can manage all aspects of import sets.
- AVerdadeiro
- BFalso
46Is a staging area for records imported from a data source. Fields on these tables are generated automatically based in imported data.
- AThe Import Set
- BTransform Map
- CCoalesce Fields
- DCMDB
47Data Source to import to ServiceNow
- AJDBC
- BHTTP / FTP
- CEXCEL
- DCSV
- EXML
- FDOCX
- GSNX
48What is an Transform Map?
- AIs a set of field maps that define the relationship between fields in an import set table and fields on a target table
- BIs a tool to used to import data from various data sources, and map that data into ServiceNow tables.
- CIs a set of field maps that define data from various data sources, and map that data into ServiceNow tables.
49Coalescing a field (or multiple fields) means the field will be use as a unique key during imports
- AVerdadeiro
- BFalso
50Is a series of tables and fields that contain all of the Configuration Items(CIs) controlled by your company, as well as their attributes and relationships
- ACMDB
- BCoalesce Fields
- CImport Set Table
51Can be tangible or intangible devices or application in the CMDB such a firewalls, computers, email services, and business services.
- AConfiguration Items (CIs)
- BConfiguration Management Database
- CService Catalog
52What is Record Producers?
- AAppear as simplified forms, allowing users to provide information that is translated into task-based records being added or modified in the database.
- BA Record Producer focuses on a specific process or task and can be used anywhere in the SN platform.
- CCan be tangible or intangible devices or application in the CMDB such a firewalls, computers, email services, and business services.
53Define [blank_start]an Order Guide[blank_end] to assist customers in ordering a complete set of needed items and to help users see item relationships.
- Aan Order Guide
- Ban Item Request Output
- Ca Progress Stage
54All created when an order is placed, each on a corresponding table
- AREQ [sc_request]
- BREQ [sc_req]
- CRITM [sc_req_item]
- DRITM [sc_item]
- ESCTASK [sc_task]
- FTASK[ sc_req_task]
55Stages for a Request Item
- AWaiting for approval (In Progress)
- BApproved
- CPending (has not started)
- DFulfillment ( In Progress)
- EDeployment / Delivery
- FCompleted
- GFInished
56Flows automate business logic for a particular application or process such as approvals, tasks, notifications, and record operations.
- AVerdadeiro
- BFalso
57Workflows
- AIs an automated multi-step process occurring across the platform
- BStarts when a triggering event occurs. Common triggers include a record being inserted into a specific table, or a particular field in a table being set to a specified valie.
- CUse when doing a simple discrete record change
58Scenarios when workflows are stared
- ASchedule or SLA launch
- BExecute on table interaction
- CInvoke form a Script Include or Business Rule
- DAssociate with a CAtalog Item in the Service Catalog
- ECall a workflow from a workflow
59The Workflow Editor is an interface for creating and modifuing workflows by arranging and connectiong activities to processes. Activities can be added, removed, or rearranged.
- AVerdadeiro
- BFalso
60The Workflow Edtior user unterface is divided into:
- ACanvas Tabs
- BTitle Bar
- CCanvas
- DPalette Tabs
- ECanvas Menu
61Is a workflow block that organizes the individual actions the workflow perdoms as it runs.
- AActivities
- BConditions
- CStages
62Are an activity type available for a workflow.
Are used to transition to move from activity to activity, you can add conditions.- AActivities
- BConditions
- CStages
63Workflows can provide a summary of workflow progress by updating any field designated as a ___________ field
- AActivity
- BCondition
- CStage
64Basic Workflow activities
- AApprovals
- BNotifications
- CTasks
- DTimers
- EUtilities
65Service Level Agreements
- ADefines a set amount of time for a task to reach a certain condition, the table to access, and what type of SLA is beging evaluated
- BInclude actions that can be triggered at different times during its life cycle
- CSLAs are represented by a record stored in the Task table
66Within the Service Level Agrrement application, several major components work together to power the service level agrrement plugin:
- ASLA Definition
- BTask SLA
- CSLA Workflow
- DSLA Automation
- ESLA Conditions and Script Include
- FFlow Designer
- GMaintain Items
67- [blank_start]SLA Definiton[blank_end]: The individual which defines the conditions that trigger the SLA.
- [blank_start]Task SLA[blank_end]: The individual instances of the SLAs associated with particular tasks.
- [blank_start]SLA Workflow[blank_end]: Workflow powers events or actions based on the SLA definition and is designed to be used over and over.
- [blank_start]SLA Automation[blank_end]: The Business Rul and Scheduled Job that automate the SLA
- [blank_start]SLA Conditions and Script Include[blank_end]: A Script Include and reference record that can be used to customize the transitions between different SLA stattes.- ASLA Definition
- BTask SLA
- CTask SLA
- DSLA Definition
- ESLA Workflow
- FTask SLA
- GSLA Definition
- HSLA Automation
- ISLA Conditions
- JSLA Workflow
- KSLA Conditions and Script Include
- LScript Include
- MTask SLA
- NSLA Workflow
- OSLA Workflow
68The only difference between SLAs, OLAs, and Underpinning Contracts is__________ on the Task SLA form
- Athe Type field
- Bthe Value field
- Cthe Size field
69Defines how departments work together to meet the service level requirements documented in an SLA
- AOperational Level Agreement (OLA)
- BUnderpinning Contract (UC)
70is a type of SLA that defines and monitors the guarantees established with an outside supplier; it is a tool for supplier management
- AOperational Level Agreement (OLA)
- BUnderpinning Contract (UC)
71SLA Conditions
- AStart
- BPause
- CStop
- DReset
- EContinue
- FFinish
72With [blank_start]Knowledge Management[blank_end], each organization can have their own knowledge base with flexible controls over who can see the information and who can help develop its content
- AKnowledge Management
- BKnowledge Base
- CKnowledge
73Allows you to graphically view and analyze data from your ServiceNow enviroment.
Can take many forms, and can be run manually or scheduled to berun automatically.- AReports
- BMetrics
- CPerformance Analytics
74A [blank_start]metric[blank_end] is used to measure and evaluate the effectiveness of IT service management processes
- Ametric
- Breport
75Performance Analytics enables you to track and aggregate data over time, such as to measure how many ticket are resolved each per assignment group.
- AVerdadeiro
- BFalso
76[blank_start]Dashboards[blank_end] enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen
- ADashboards
- BAnalytics
- CMetrics
77What are Plugins?
- AProvide additional optional functionality within a ServiceNow Instance
- Brules that is applied to a form to dynamicalle change
- Care interfaces for building and enabling rich process automation capabilities, known as flows.
78Scripting in SN or Platform Scripting is the customization an instance and/or applications by using JavaScript
- AVerdadeiro
- BFalso
79ServiceNow uses a [blank_start]Softare as a Service[blank_end] model; the Web browser is the client.
- ASoftware as a Service
- BPlatform as a Service
- CInfraestructure as a Service
80is a rule that is applied to a form to synamically change from information or the form itself.
It execute on the client side.- AUser Interface Policy
- BUser Interface Actions
- CData Policy
81Is a rule that enforces data consistency by setting fields as mandatory and/or read-only.
It execute on the server side but can also run on the client side.- AData Policy
- BUI Policy
- CUI Actions
82Server Script make real time changes to the appearance of the user interface.
- AVerdadeiro
- BFalso
83Business Rule
- ACan be set to run before or after the database action has occurred
- BIs configured to run when a record is displayed, insert, updated, deleted, or when a table is queried.
- CMake real time changes
84An Update Set is a group of customizations that can be moved from one instance of servicenow to another
- AVerdadeiro
- BFalso
85When merging multiple Update Sets, if several Update Sets have modified the same object, the [blank_start]most recent change[blank_end] will be the one moved to the new, merged Update Set.
- Amost recent change
- Bold change
- Crandom selection
- Duser selection change
86What is captured in an Update Set?*
- ABusiness Rules
- BClient Scripts
- CNew Data Records
- DTaks
- ESchedules
- FScheduled Jobs
- GHomepages
- HFields
- IForms and Form Sections
- JPublished Workflows
87Work notes are only visible to Fulfillers and are not available to external user or customers
- AVerdadeiro
- BFalso
88Access Control Rules can be defined by the following three permissions
- ARoles
- BUser name
- CConditional Expressions
- DScripts
- ESelected Users
Informações
- Descrição
- Quiz sobre SysAdmin ServiceNow, criado por Diego Ferreyra em 06-11-2018.
- Autor
- Diego Ferreyra
- Idioma
- Español
- Visualizações
- 583
- Etiquetas
- Avaliação
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