Quiz
Human Resource Management Practice
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Perguntas do quiz (89)
1Human Resources can make a significant contribution toward productivity
improvements by- AIncreasing employee engagement
- BEnhancing work area design
- CThe allocation of organizational resources
- DOptimizing benefits
2Which of the following skills are needed by an HR professional (pick two)?
- AKnowledge of outsourcing
- BAbility to develop information systems
- CKnowledge of financial statements
- DAwareness of sales and marketing techniques
3Which of the following are workplace trends (pick two)?
- AOrganizations focusing on team vs individual performance
- BThe use of outsourcing
- CA decrease in college graduation rates
- DMillennials’ cynicism regarding decisions made by managers
4 is based upon the company’s performance or employee
performance.- AVariable compensation
- BIndirect compensation
- CFixed compensation
- DFluctuating compensation
5Which of the following would invalidate an appraisal instrument (pick two)?
- AThe employee disagrees with the rating
- BThe supervisor lacks the skills to give good feedback
- CFeedback from two supervisors
- DIncomplete or Inaccurate Information
6Which of the following is administrative use of appraisal data:
- AIncreasing employee engagement
- BIdentifying training needs
- CMaking job placement decisions
- DConducting performance benchmarking
7Ray, a new supervisor met with his employees to review low customer
satisfaction and discussed how to reduce customer hold time. The team
would like to implement a new approach that would help them take a
more active role in addressing issues. The previous supervisor believed
conducting customer service training would be the best approach. Which
approach should Ray utilize?- AChange the compensation structure
- BAllow the team to modify their current roles
- CConduct customer service training
- DMonitor more of the employees calls
8The human resources department would like to create a program that provides
employees an opportunity to gain a wider and broader experience within the
business. Which of the following programs would work best?- AJob rotation
- BTransfer
- CPromotion
- DSabbatical
9Which of the following has the biggest impact on shaping the organizational
culture?- ALevel of employee engagement
- BTop management values
- CCompensation levels
- DEmployee benefits
10When a HR Professional helps a friend get a job in the organization over more
suitable candidates, an _____________ breach in recruiting has occurred.- Amoral
- Bethical
- Clegal
- Dintegrity
11 Using this form, the rater can describe the employee's strengths and
weaknesses and suggest methods for improving performance.- AMBO
- BNarrative
- CConventional
- DCritical incident
12Which SWOT term refers to the organization’s equipment and knowledge used
to produce goods and services?- AOrganizational Size
- BTechnology
- COrganizational Structure
- DCulture
13A company is looking to hire a new HR professional who has a strong and deep
knowledge of unions. Which of the following would be the best fit?- AA HR professional with 8 years of HR generalist experience
- BA HR professional with 10 years supporting various department within an organization such as sales, IT, Finance, etc.
- CA HR professional with 3 years of experience as the employee and labor relations
specialist - DAn HR manager who has 3 years of experience managing a team of compensation and
benefits specialist
14Which of the following is NOT a requirement of an affirmative action plan?
- AReasonable self-analysis
- BReasonable care
- CReasonable rational for taking affirmative action
- DReasonable affirmative action
15Implied contracts are created ____________
- ABy a stated agreement between the employer and employee
- BBy the actions of the employer and the employee
- CBy action of the agent of the employer
- DThrough the creation of an employee suggestion box
16Which of the following best describes the relationship between the Civil Rights
Act of 1964 and Title VII.- AThe Civil Rights Act of 1964 is part of Title VII.
- BTitle VII is a part of the Civil Rights Act of 1964.
- CTitle VII is another name for the Civil Rights Act of 1964.
- DTitle VII and the Civil Rights Act of 1964 are both early discrimination legislation
17Which of the following groups are covered under Affirmative Action (pick two)?
- ANative Americans
- BPeople over the age of 40
- CMiddle Eastern Americans
- DPacific Islanders
18______is defined as the difference in people.
- AAffinity
- BDiversity
- CSegregation
- DInclusion
19A ___________is defined as a incentive program that provides for payment of
profits at regular intervals.- AWage dividend plan
- BBonus sharing plan
- CCash plan
- DGain sharing plan
20An ___________________program is designed to increase the supply of the
right employees in the organization- AEngagement
- BAttraction
- CCompensation
- DOrganizational development
21The Georgia Widget company has experienced tremendous growth over the last
three years. They are now bidding on government contracts. Leadership has noticed
that many of these contracts required employees with Six Sigma experience. To fill
this gap, leadership has decided to create a new Quality Assurance position. This
team will receive a higher salary than the current Widget Inspector team. Ideally, to
fill these openings, leadership would like to promote employees whose knowledge,
skills, and abilities align with the new job responsibilities. What should the company
use to determine the appropriate compensation level for this new position?- ACompensation benchmark
- BJob evaluation
- CJob profile
- DPerformance selection
22Which of the following outcomes best describes the impact that employee
development has within an organization?- AIncreases employee engagement
- BAddresses skills gaps employees have in their current job
- CEnsures the organization is a “learning organization”
- DPrepares employees for new jobs/careers
23The benefits of a valid selection test include which of the following (pick two)?
- AHelps organization select candidates who are the best qualified
- BEnsures candidates are selected using subjective criteria.
- CHelps organization avoid legal action if their selection process is shown to discriminate.
- DEnsures the test has high reliability.
24The Georgia Widget company has decided to move forward with the creation of
a training program. A skills gap analysis has been completed. An assessment that
identifies three levels of needs analysis will be performed: organizational,
operational task, and individual person. Which training development model is being
described?- AADDIE
- BSWOT
- CSAM
- DAHRQ
25HR forecasting and planning benefit organizations in many ways. Which of the
following are benefits for an organization (pick two)?- AEnsuring future staffing requirements are met
- BImproving the culture of the organization
- CAllowing for internal promotions
- DHelping the organization execute its business strategy
26Medical insurance, negotiated discounted gym memberships, and employee
training are all examples of ______________?- ADirect compensation
- BIndirect compensation
- CVariable compensation
- DWage-divided compensation
27A job posting for widget inspection states employees must have a Bachelors
degree in engineering. This is an example of which type of job qualification?- AAbility
- BExperience
- CKnowledge
- DSkill
28Which statement best describes the purpose of recruitment?
- ATo ensure a good person/job fit
- BTo create a positive brand within the community
- CTo generate a pool of potentially qualified applicants
- DTo select the most qualified applicant for the job
29Robbie was just promoted to Director. As a Director in the company, he now
takes part in a wage-dividend plan. Which of the following best explains how this
program works?- APayout is based on the amount of dividends paid to stockholders
- BPayout is based on a broad financial measure of the organization’s profitability
- CPayout is based on operational measures (productivity, quality, spending, service)
- DPayout is based on the number of stockholders who are eligible for dividends
30In order to ensure transfer of training, which of the following conditions should
be met?- AMake conditions in the training program comfortable
- BTeach participants how to apply the skills learned in the training program in job
situations - CTeach participants tips and tricks that will make them more effective in job situations
- DHave the supervisors attend the training
31An indirect compensation method used to keep costs down while helping the
organization achieve their goals.- ABonuses
- BBenefits
- CIncentive pay
- DVariable pay
32Which of the following is not a development use of a performance appraisal?
- AMentoring
- BPromotion decisions
- CTraining opportunities
- DIdentifying strengths
33One of your managers emailed you on Monday morning stating she has won the
lottery and is quitting effective today. The good news is you have a replacement
plan in place. Therefore, which of the following is true?- AYou will need to take on her responsibilities until a replacement can be identified
- BYou will assign a trainee to various structures and departments in order to train a
replacement - CYou have a new manager who has already been identified to assume the job duties of
the manager who is quitting - DYou have a process for identifying and developing internal people with the potential to
fill key business leadership positions
34Sam is a supervisor for “Top Dog” consulting. This organization is highly
competitive and has a low level of trust between employees. Which performance
appraisal method do you feel would be ineffective for Sam to use given that the merit
increases are based on performance?- ASelf-appraisal
- BPeer-appraisal
- CStraight ranking appraisal
- DNarrative appraisal
35What is involved in the third phase in the human resource planning process?
- AControlling and evaluating HR plans and programs
- BUnderstanding the firm's human capital needs
- CEnsuring that the organization will have the needed supply of employees in the future
- DDetermining the links that exist between corporate and HR policies
36Bob would like to increase productivity within the Georgia Widget Company. He has
turned to you for a recommendation on which variable compensation method would best
help the organization to achieve this strategic goal. What would you recommend?- AEnsure all employees are salary
- BEnsure all employees have benefits
- CEnsure all employees are part of a gain-sharing plan
- DEnsure all employees are part of a profit sharing plan
37Cole’s Widgets aspires to be the “the most competitive enterprise on earth.” To
meet this goal, they would like to implement a performance management system that
places all employees in one of three groups: “Top 20”, “Vital 70” and the “Bottom 10”.
Which performance appraisal method would work best to achieve this goal?- AForced-distribution
- BPeer-appraisal
- CNarrative Essay
- DPaired Comparisons
38Over lunch two co-workers discuss their salary increases. One
employee complains every year he receives a small salary increase. The
other employee, a newer employee, indicated that she received a significant
salary increase based on merit. Which human resources activity justifies the
larger salary increase?- ACareer management
- BCompensation benchmarking
- CAffirmative action
- DPerformance appraisal
39Which human resource function helps the organization understand the number and type of employees the organization will need in the future?
- ARecruiting
- BPlanning
- CAppraising
- DCompensating
40What are two societal trends that are influencing the world of work? (choose two)
- AIncreased competition
- BChanges in communication technology
- CLower college graduation rates
- DDecreasing world trade
41Which factor represents an organization's value system?
- ACorporate culture
- BBrand awareness
- CCore competencies
- DCompany reputation
42Which activity does the strategic human resources manager need to be engaged in, given the fact that organizational survival is increasingly dependent on adaptation?
- AManaging succession by creating contingency plans for key employees within the organization
- BTaking on fewer roles to maintain a focused approach to organizational productivity improvements
- CFocusing on acquiring human resources skills while leaving marketing and production techniques to those managers
- DMaintaining priority on the requisition of services from the management and employees without external considerations
43Which human resource professional provides a broad range of support to the overall organization?
- ASpecialist
- BGeneralist
- CSupervisor
- DCoordinator
44A human resources department is working on increasing diversity within the organization.
Which strategic role for a human resources department is being demonstrated?- AChampion for change
- BInitiator of outsourcing
- CAdministrator of policy
- DAgent for legal compliance
45How should a human resources professional encourage a high ethical standard of conduct in the workplace?
- ABy influencing others to make moral choices
- BBy holding monthly training sessions on integrity
- CBy maintaining equitable pay levels and alignment
- DBy ensuring compliance with all legal regulations
46A technology company is reviewing the potentially questionable behavior of four employees and is trying to determine if an ethical violation has occurred. The behavior of the four employees consisted of the following:
• Individual 1: Sold trade secrets to a competitor
• Individual 2: Requested that the company pay for continuing education
• Individual 3: Recommended hiring a sibling based on the sibling's work experience
• Individual 4: Applied for other jobs while still employed with the company
Which individual committed an ethical violation?- AIndividual 1
- BIndividual 2
- CIndividual 3
- DIndividual 4
47What is an exception to the doctrine of employment at will?
- AImplied contract
- BProbationary period
- CTermination for cause
- DMandatory waiting period
48What is recognized by courts in several states as an implied contract that can be legally binding?
- AFormal pact
- BUnion agreement
- CEmployee handbook
- DPublic policy documents
49What was the goal of Title VII of the Civil Rights Act of 1964?
- ATo create a legal structure that deals with contractual issues between employers and employees
- BTo allow employees greater ability to move between employers and job positions
- CTo give employers more flexibility in dealing with employees and their employment
- DTo make it illegal to discriminate against individuals based on their protected classes
50What is the function of the Equal Employment Opportunity Commission (EEOC)?
- AEnforcing federal antidiscrimination statutes
- BConducting mediation when union contracts have expired
- CProviding guidance to employers on classifying employees
- DCreating guidelines for developing affirmative action programs
51What is the outcome of effective diversity management within organizations?
- AFewer conflicts
- BBetter sense of inclusion
- CFewer communication challenges
- DBetter defined organizational goals
52What is a benefit to promoting an organization's efforts to increase diversity on the company website?
- AIt draws attention to diversity commitment.
- BIt meets the legal obligation to advertise diversity.
- CIt provides equal opportunity to diverse employees.
- DIt defines corporate culture with diversity strategies.
53A woman is turned down for a higher-paying position because the hiring manager believes men perform the duties better than women.
Which term is used to indicate this form of discrimination?- AGender discrimination
- BGender identity discrimination
- CSexual harassment discrimination
- DWomen’s equal rights discrimination
54The plaintiff in a case, a black firefighter, brings action against the fire department. He is alleging that each time he is transferred from one fire station to another, he must take his bed with him. The fire chief reports that no white firefighter would want to sleep in the same bed as a black firefighter.
Which type of discrimination under Title VII should the plaintiff file?- ARace
- BUnintentional
- CIntentional
- DNational origin
55What was the purpose of the Executive Order 10925 that established affirmative action?
- ATo require businesses with 50 or more employees to avoid segregation
- BTo provide employees with protection from age discrimination in the workplace
- CTo strengthen sanctions related to discrimination under the Americans with Disabilities Act of 1990
- DTo mandate that managers of federally funded projects work to eliminate bias in employment practices.
56Why is human resource planning important?
- AIt ensures compliance with labor laws.
- BIt makes employee benefits more attractive.
- CIt makes it easier to recruit employees from out of state.
- DIt ensures the right people in the right jobs at the right times.
57Which step in the human resource planning process ensures that the organization will have the needed supply of employees in the future?
- AControlling
- BProgramming
- CDeveloping Data
- DEstablishing objectives
58Which technique addresses labor forecasting to project future human resource needs based on past staffing levels?
- ATime-series
- BFocus group
- CNominal group
- DDelphi technique
59What are two statistical projection methods used to determine human resources demand? (Choose 2 answers )
- ADelphi technique
- BSuccession planning
- CStochastic technique
- DMultiple linear regression
- ENominal group technique
60A firm needs to lay off employees and wants to develop a plan to minimize the effect on employees. The firm opts to try a combination of buyouts and outplacement counseling.
Which type of plan is the firm engaging in?- AA control plan
- BA retention plan
- CA redundancy plan
- DAn organizational plan
61How does recruitment relate to other organizational functions or goals? Choose 2 answers
- AEffective recruitment of prospective employees leads to a successful job analysis.
- BRecruitment informs the organization about how stock prices are likely to change in the future.
- CEffective recruitment provides a good pool of applicants that helps the selection process be more successful.
- DRecruitment and human resources planning activities work together to determine current and future recruitment needs.
62At which age does the Age Discrimination in Employment Act begin to protect an individual from discrimination in the recruitment process?
- A35
- B40
- C50
- D65
63All employees in a company receive an e-mail message from human resources with information that a job is available in the marketing department. The message includes the job description and specifies that current employees are encouraged to submit an application.
Which method is the company using to obtain job applicants?- AJob offer
- BJob posting
- CEmployee referral
- DIncentive program
64A computer software company wants to hire permanent employees who have the most up-to-date knowledge of software development tools, but previous work experience is not necessary.
What should be a primary source of recruitment for this situation?- AExecutive search firms
- BTemporary staffing agencies
- CColleges offering the relevant degree
- DIndependent contracting organizations
65An engineering firm wants to attract applicants for full-time employment. They decide to develop potential job candidates before offering them permanent positions.
Which activity should the organization implement?- AInternships
- BDiversity planning
- CAn assessment center
- DFlexible work schedules
66Job duties for a marketing coordinator position include the following: planning international trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists.
Which item should be included in the required skills section of this job posting?- AOperates Microsoft database software
- BRuns weekly and monthly team meetings
- CBuilds relationships with clientele at events
- DEstablishes and maintains accurate budgets
67How does recruiting that creates an excessively large applicant pool affect employee selection?
- AThe large applicant pool will simplify the process of job analysis and employee selection.
- BThe organization can reduce the applicant pool by dismissing applicants that are close to retirement.
- CThe cost of selection will likely increase due to the need to review and assess a high volume of applicants.
- DThe large applicant pool reduces the significance of employee selection as most of the applicants will meet the job qualifications.
68What is an effective way to gather relevant information about job applicants during the selection process?
- AAn informal interview process in which the questions differ for all applicants
- BAn application blank where the most important information is weighted heavily
- CA wide background check to see if any general negative information is revealed
- DA reference check asking for previous employers' opinions about job applicants
69A fast-growing U.S. company is seeking a human resources generalist. This job entails recruiting and hiring a large number of employees, monitoring performance measures, determining training needs, and ensuring compliance with federal laws as the company continues to grow.
Which criterion aligns with the job as outlined above?- ADemonstrated customer service experience
- BAbility to work with technology in the legal field
- CKnowledge of legal regulations in employment
- DA high level of familiarity with past lawsuit outcomes
70What is an outcome of poor reliability in a selection procedure?
- AAn insufficient pool of qualified applicants
- BThe inability to fire an employee who is performing poorly
- CEmployees who are not a good fit for the organization
- DHigh correlations between test outcomes and future performance metrics
71Which type of validity identifies the knowledge, skills, and abilities required to complete a job and needs no quantitative analysis?
- AContent
- BEmpirical
- CConstruct
- DDiscriminant
72Which selection instrument is used to obtain information on the applicant’s motivation and details of previous experiences to get a more subjective feel for the candidate?
- AResume
- BInterview
- CPersonality test
- DBackground check
73What is the distinction between training and development?
- ATraining requires short-term preparation and development requires long-term preparation.
- BTraining enhances individual knowledge and skills while development is focused on team knowledge and skills.
- CTraining is job related while development is the process of developing, presenting, evaluating, and facilitating training.
- DTraining is directed at the employees’ current job whereas development helps the employee prepare for future jobs.
74A firm is hiring several new employees. The new employees are largely inexperienced and unfamiliar with the company and its methods of conducting business. Given this, the firm plans to have an orientation period for all new hires and hopes the orientation will reduce the stress associated with the new job for the new employees.
How will the orientation reduce employee stress?- AIt will increase the productivity of the new employees.
- BIt will help the new employees understand what is expected of them.
- CIt will better enable the new employees to change the corporate culture.
- DIt will decrease the amount of time the new employees spend in training.
75At which level of analysis are annual performance reviews?
- AOrganization
- BTask
- CPerson
- DProject
76The leadership of an organization has decided to move forward with a formal training program. Successful implementation depends upon selecting the appropriate training media for the right workers under the right conditions.
Which factor should be considered in selecting the appropriate training media?- AThe location of the training
- BEmployee attitude for learning
- CEmployee readiness for training
- DThe level of performance management
77What is a characteristic of a learning organization?
- AIt has a full time training department.
- BIt provides tuition assistance to all employees.
- CIt is affiliated with one or more local universities.
- DIt is focused on knowledge development across the firm.
78What is a form of direct compensation?
- AWages
- BTraining
- CBenefits
- DServices
79What is a type of direct compensation that plays a strategic role in attracting and retaining qualified applicants?
- AWages
- BVacation
- CHealth benefits
- DOnsite childcare
80An organization has recently added 50 new clients, and their production must increase as rapidly as possible. To increase production levels, a manager urges an existing employee to accept a newly created position responsible for hiring new employees.
What should the company use to determine the appropriate compensation level for this new position?- AJob rotation
- BJob transfer
- CJob recruiting
- DJob evaluation
81Which form of compensation is an example of fixed pay?
- AMerit pay
- BYearly salary
- CProfit sharing
- DSales incentive
82A firm offers an individual a job paying $40,000 per year plus health insurance for selling widgets. The employee counter-offers that she be paid $52,000 per year with no insurance.
Which pay structures are being discussed?- AThe firm is offering fixed compensation and the employee is requesting fixed compensation.
- BThe firm is offering fixed compensation, while the employee is requesting variable compensation.
- CThe firm is offering variable compensation, while the employee is requesting fixed compensation.
- DThe firm is offering variable compensation and the employee is requesting variable compensation.
83Which incentive leads to enhanced productivity and subsequently creates additional earnings?
- AGain-sharing plan
- BProfit-sharing plan
- CBonus-sharing plan
- DWage-dividend plan
84Which form of indirect compensation can be integrated into the organization's strategic planning?
- ASalary
- BBenefits
- CBonuses
- DBase wage
85Recently an employee received a performance appraisal that included several items with a poor performance rating. The employee was upset and felt the appraisal was unfair because the items listed were not part of his daily work requirements.
Which human resources activity relates to the employee’s concern?- AJob analysis
- BAppraisal training
- CGoal development
- DSelection standards
86Which form of validity for making employment decisions (e.g., select, promote) is legally defensible if challenged in court?
- AEmpirical validity
- BContent validity
- CConvergent validity
- DDiscriminant validity
87Which performance appraisal method can make managers more aware of their impact on employees without feeling threatened?
- ASelf-appraisal
- BPeer-appraisal
- CAppraisal by supervisor
- DAppraisal by subordinates
88A small firm needs to dismiss one worker and wants to use a performance appraisal system to choose which worker should be laid-off.
Which type of performance appraisal is appropriate in this context?- AA straight ranking appraisal by a supervisor
- BA forced-distribution appraisal by a supervisor
- CA straight ranking appraisal by firm customers
- DA forced-distribution appraisal by firm customers
89A company needs to motivate employees to be engaged in their job responsibilities. They decide to reward attendance at training sessions.
Which performance improvement approach is being used?- AJob analysis
- BCompensation
- CRecruitment and selection
- DCareer and management planning
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- Quiz sobre Human Resource Management Practice, criado por d c em 30-07-2019.
- Autor
- d c
- Idioma
- English
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