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Rafa Certification 2
Perguntas do quiz (61)
1What is true regarding the Salesforce App Navigation Menu? 2
- AThe order of the items can be selected by the administrator
- BThe order of the items can be selected by the user
- CThe order of the objects in the recent section can be customized by the administrator
- DThe first item in the list becomes the Salesforce App landing page
2A Salesforce administrator is providing end user training on the many features of Chatter. What is true regarding Chatter Questions the administrator should include in the training? 3
- ASolutions appear below the Chatter publisher when a customer asks a question
- BA best answer can be marked for a Question
- CChatter Questions is available in the Chatter feed, in groups, and in records
- DCases can be created from Questions
- EChatter Questions is not available in Communities
3A new custom tab has been created for the Conference object. This tab should be included in the Sales App as well as the Conference App. How can this requirement be met? 1
- AA custom tab can only be included in one app
- BThe custom tab can be included in both apps
- CAn additional custom tab based on the Conference object will need to be created
- DThe custom tab can be included in multiple apps if they are all custom apps
4A Salesforce Administrator would like to ensure that the contacts that can be selected on a case are only those related to the account selected on the case. How would the administrator achieve this? 1
- ACreate a dependent lookup on the ’Contact Name’ field of the Case object
- BCreate a dependent lookup on the ’Account Name’ field of the Case object
- CCreate a required lookup filter on the ’Account Name’ field of the Account object
- DCreate a required lookup filter on the ’Contact Name’ field of the Case Object
5Sam is performing some tests in his company's Salesforce org by manipulating data. He is aware that there are workflow rules configured on the Account object. Which of these activities are likely to trigger a workflow rule? 2
- ACreating an account
- BDeleting an account
- CUpdating an account
- DViewing an account
6A Salesforce Administrator is not able to change the field type of a custom field. What could be the possible reasons? 3
- AThe field is referenced in Apex or a Visualforce page
- Bhe field is referenced by a flow
- CThe field is referenced in a list view
- DThe field is referenced in Process Builder
- EThe field is set as an external ID
7An administrator has defined a workflow rule named Payment Status Rule on the Account object to update the value of the Is Active custom field to True when the value of the Payment Status custom field is changed to Paid . The checkbox to Re-evaluate Workflow Rules after Field Change has been selected for the field update action associated with this workflow rule. Another workflow rule named Transaction Status Rule has also been defined, which updates the value of the Payment Status custom field to Paid when the value of the Transaction Status custom field is changed to Success . What is true about the workflow rule(s) that will be triggered when Transaction Status is changed to Success by a sales user? 1
- ABoth the workflow rules will be triggered
- BOnly the ’Transaction Status Rule’ will be triggered
- COnly the ’Payment Status Rule’ will be triggered
- DNeither workflow rule will be triggered
8Global Containers would like to see a Red / Yellow / Green Traffic Light representation on the Opportunity detail page based on the value in the Opportunity Probability field. What would you use to achieve this? 1
- AMaster-Detail Relationship
- BText Area (Rich) Field
- CImage Field
- DFormula Field
9Which of the following is true in regards to adding a custom object to an unmanaged package? 1
- AIts custom fields are also added to the package.
- BIts page layouts are also added to the package.
- CIts related triggers are also added to the package.
- DAll of these
10A custom object called Feedback has been created to store the feedback received from each customer. There is a
requirement to display the average feedback score of each customer on their account record. Which of the following combinations of Salesforce features can be used to meet this requirement? 1- AHierarchical relationship and Process Builder
- BCross-object formula field
- CLookup relationship, roll-up summary fields, and a formula field
- DMaster-detail relationship, roll-up summary fields, and a formula field
11Which of the following is true about the details that are displayed for Social Accounts, Contacts, and Leads? 1
- AThe details displayed depend on the user’s Salesforce profile
- BThe details displayed can be configured by an administrator
- CEach user sees different details depending on how they are connected
- DEach user sees the same details
12Global Systems uses Salesforce to manage expense reports. If an expense request is approved, the payment system
needs to be updated so that the reimbursement can be done. What is the best way of achieving this? 1- ACreate a Trigger to send an API message when the approval request is approved
- BCreate an outbound message action that is sent to the payment system
- CUse Process Builder to send an API message
- DCreate a Visualforce page that includes a button to send an API message to the payment system
13Which of the following can be used by an approver to receive an approval request? 3
- ASalesforceA Notification
- BSalesforce App Notification
- CChatter post
- DEmail
- ETwitter
14The Salesforce Administrator of Speedy Deliveries Inc. has created custom objects to track deliveries and delivery
items. A master-detail relationship has been created between the two objects such that each delivery can have multiple delivery items. On the delivery record, the total number of delivery items as well as the number of fragile items must be indicated. How can the administrator meet this requirement? 1- ACreate roll-up summary fields on the delivery object
- BUse a workflow to update the fields on the delivery object when delivery items are updated
- CCreate a trigger on the delivery item object to update fields on the delivery object
- DUse Process Builder to update the fields on the delivery object when delivery items are updated
15Global Insurance uses Salesforce to manage claims on insurance policies. The company would like to display claim
details next to the related policy detail and details of the person insured on a single page. Which of the following solutions can be used to achieve this? 2- AUse a standard page layout with three columns for the three objects
- BCreate a console app that includes the three objects
- CCreate a Visualforce page that includes information from the three objects in three columns
- DCreate a Force.com site page to display the information in three columns
16Which considerations should a developer keep in mind when creating a workflow rule? 2
- AWorkflow rules on custom objects can cause errors if the custom object is deleted
- BEach workflow rule applies to a single object
- CField update actions are always executed first
- DThe order in which individual actions and types of actions are executed is guaranteed
17Grand College is an educational institution that tracks student data using Salesforce. It would like to generate the
attendance records for its students in a printable PDF format with data from multiple objects. Which of the following would help in achieving this use case? 1- ACreate a report and export it as PDF
- BPage Layout
- CFeed Tracking
- DVisualforce
18Global Systems requires that some specific Opportunities be collaborated on by multiple Regional Sales Managers so
that they are closed efficiently. Collaborating on an Opportunity is an ad hoc decision taken by a Regional Sales Manager, and there is no common criterion used to determine such Opportunities. Which Salesforce feature would help in achieving this use case? 1- ASharing Rules
- BProgrammatic Sharing
- CRoles
- DManual Sharing
19You need to route Opportunity approval requests to approvers based on the requester's region and the opportunity's
account type. How can this be done? 1- AParallel Approval Process
- BMatrix Approval Process
- CSerial Approval Process
- DDynamic Approval Process
20A custom object has a custom URL field named Link that is populated by third party integration. This field uses http to populate the url link. However, a developer would like to convert it to https while maintaining the remaining url
information in order to ensure privacy and integrity of data. Which function can be used in a formula field to achieve this? 1- ACHANGE
- BSUBSTITUTE
- CREPLACE
- DINCLUDE
21Global Insurance is using a custom app to record insurance policy applications. For travel insurance applications, the
country and duration of stay are required. For life insurance applications, these fields must not be visible. Which features would you use to meet this requirement? 2- AField Level Security
- BPermission Sets
- CPage Layouts
- DRecord Types
22There is a many-to-many relationship between Employees and Projects. An employee can work on many projects and a project can have many employees working on it. A junction object called Project Assignment has been defined. What
would happen to a Project Assignment record if an Employee record is deleted? 1- AThe Project Assignment record would be deleted permanently
- BThe Employee record could not be deleted if there were Project Assignment records
- CThe Project Assignment record would be deleted and moved to the recycle bin
- DThe Project Assignment record would remain with the Employee field cleared
23You have a requirement to send the contact email address to an external system with an endpoint URL, three days after the creation of the contact. Which of the following can help you meet this requirement? 1
- AApproval Process
- BWorkflow
- CProcess Builder
- DFlow Builder
24Which of the following solutions can be utilized for automated batch operations such as nightly scheduled data extractions? 1
- ARun Data Loader from the command line
- BManually complete the batch operation
- CCreate a workflow rule
- DUtilize a flow process
25When a Lightning Component is added to a page, what can be configured in the App Builder? 1
- AThe component size
- BThe component events
- CThe component behaviour
- DThe component properties
26Global Systems has its Global Sales team organized by geography. There are 242 Regional Sales Managers, 22 Country Managers, and 1 Global VP of Sales. The Global VP of Sales needs to be able to see the Opportunity data of the entire
company, while the Country Managers must only see the Opportunities owned by his respective Regional Managers. Moreover, Regional Sales Managers must not see each other s Opportunity data. What combination of features in Salesforce could be used to achieve this use case effectively? 2- ARoles
- BProfiles
- CObject Permissions
- DOrganization-Wide Defaults
27What can be used to model a many-to-many relationship between two custom objects? 2
- AJunction object
- BMaster-detail relationship
- CLookup relationship
- DHierarchical relationship
28Global Containers has deployed a custom app for managing Contracts. A sales user named Sam has noticed that the Expiry Date field on the Contract detail page can be edited by him, but another user named Eric from a different
department has found that the field is read-only for him. What could be the possible reasons for this discrepancy? 2- AThe field is set as ’Read-only’ for Eric’s User record.
- BThe field is set as ’Read-only’ for Eric’s role in the role hierarchy.
- CThe field is set as ’Read-only’ in the page layout defined for Eric’s profile.
- DThe field is set as ’Read-only’ in the profile assigned to Eric.
29A developer wants to open a report from the campaign page and filter the report by the name of the campaign. What is the most efficient way to accomplish this? 1
- AUse a custom link using the URL of the report
- BCreate a formula field that uses hyperlinks
- CCreate a URL field and populate it with the report link
- DCreate a custom action using the URL of the report
30You have created a Sales Dashboard for the head of sales, and all sales reps have access to it. All sales reps can see all of the data, even though they don't normally have access to it. How can you make sure that users are only able to see
the data that they have the right to see within the existing dashboard? 1- ARun dashboard as logged-in user
- BChange the dashboard folder settings
- CThis is not possible
- DRun dashboard as specified user
31You are asked to configure Salesforce in such a way that if Account Status is marked as Inactive on an account, the
Contact Status field on all associated contact records should also be marked as Inactive automatically. Which of the following would you suggest for meeting this requirement? 1- AProcess Builder
- BFlow Builder
- CApex
- DWorkflow
32There is a requirement to create a 3-step wizard that guides an end user through the Opportunity creation process. What would be your approach to address this requirement? 1
- ACreate a Visualforce page
- BUse Process Visualizer
- CUse Force.com Sites
- DCreate a flow
33A custom application is used to record staff details. The Date of Birth custom field on the Staff object is considered private and should only be visible to HR users. What can be used to prevent a non-HR user from accessing this data? 1
- ARecord Types
- BPage Layouts
- CObject-Level Security
- DField-Level Security
34Global Systems has three kinds of users, namely, marketing users, sales users, and executive users. Marketing users must not have access to any kind of Opportunity data, while Sales users must not have access to any kind of Lead data.
How should this be configured in the company s Salesforce instance? 1- AUse Assigned App settings in the users’ profiles
- BUse Object settings in the users’ profiles
- CUse Assigned App settings in the users’ roles
- DUse Object settings in the users’ roles
35Global Containers has created a custom object Delivery and would like users to be able to quickly create Delivery records from anywhere in the Salesforce App. What kind of action would be most appropriate to create? 1
- ACustom Action
- BRecord Action
- CGlobal Action
- DObject-Specific Action on the custom object
36Bob has linked the Twitter social profile of the contact Mary Jones to her contact record in Salesforce. Another user named Sue wants to access the social network profile of Mary Jones. Which of the following statements are true about
her access to the profile? 2- AEach user can select a Twitter profile to link to the contact record, so Sue will have to search and link the Twitter profile herself
- BSue will have access to the Twitter profile on the Mary Jones contact record if the Twitter social network is enabled in Sue’s user settings
- CLinking social profiles only needs to be done once, so Sue will have access to the social profile after she logs in to her Twitter account
- DSue will have access to the Twitter profile on the Mary Jones contact record without logging in to her Twitter account
37Which of the following are valid reasons for using external objects instead of a third-party application for integrating data with Salesforce? 2
- AExternal object records need to be shared with users based on certain criteria
- BThere is a large amount of external data, but users need to access only a small amount at a time
- CReal-time access to the latest external data is required
- DExternal data needs to be stored in the Salesforce org
38The Executive team at Global Containers would like to see the Account, Opportunity and Cases belonging to a country in a single report. If possible, how would you configure this? 1
- AJoined Report
- BNot possible to achieve in a single report
- CMatrix Report
- DCustom Report Type
39When a Lightning Component has been added to a page, what configuration options are available in the App Builder? 3
- AChange the layout and position of components on the page
- BRemove a component
- CChange the size of the component
- DMove the component to another column
40Contracts must be approved before the status is set to Finalized . How can this requirement be met? 1
- AAdd a validation action in the approval process to ensure the status is not set to ’Finalized’ before the contract is approved.
- BUse Process Builder to check that the contract is approved when the contract is edited and the status is set to ’Finalized’
- CUse a trigger on the ’Contract’ object to check whether a contract has been approved when the status is changed
- DAdd a final approval action in the approval process to update a field on the contract, and use a validation rule to check this field when the contract status is changed to ’Finalized’
41At Global Insurance, medical data related to policy holders is only available to those users who have access via the
sharing model. However, the Chief Medical Officer needs read access to all medical data. Medical data is held in one custom object. How can an administrator ensure that this requirement is met? 1- AEnable the ’View All Data’ object permission for the custom object in the profile assigned to the Chief Medical Officer.
- BEnable the ’View All Data’ app permission in the profile assigned to the Chief Medical Officer.
- CEnable the ’View All’ object permission for the custom object in a permission set assigned only to the Chief Medical Officer.
- DEnable the ’View All Data’ system permission in the profile assigned to the Chief Medical Officer.
42Global Systems wants to capture some additional information while selling to accounts that belong to government authorities. Which of these steps represent the best solution? 2
- ACreate validation rules for the account fields specific to government accounts
- BCreate a custom object called ’Government Accounts’
- CCreate a record type to identify government accounts
- DDefine a separate account page layout for government accounts
43Which of the following are true with regard to relating Tasks and Events to other objects? 3
- ALeads are associated via the WhoId
- BContacts are associated via the WhatId
- CAssets are associated via the WhatId
- DAccounts are associated via the WhatId or AccountId
44Which of the following action types can be used to define global quick actions in Salesforce? 3
- AInvoke Apex Class
- BLog a Call
- CInvoke Visualforce page
- DCreate a record
- EInvoke Process
45Your organization has recently completed a large marketing campaign across the globe. The Marketing Director wants to collect customer feedback related to the campaign. He wants to use Salesforce for sending survey forms and
collating the survey results directly within Salesforce. What would you recommend? 2- AConsider using the Salesforce native survey functionality
- BDevelop a custom survey application using .Net and integrate it with Salesforce
- CUse a third party cloud survey application and integrate it with Salesforce
- DLook for an AppExchange solution that meets the requirements
46Sarah has set up the standard Email-to-Case functionality and is testing it. She has found that cases are created from emails sent to the designated email address with the subject populated from the email subject and the case
description populated from the email body. The support emails are sent using a standard format that includes the case priority and site location of the customer issue. How can these fields be set automatically when the case is created? 1- ACreate an after trigger on the case object to update the case priority and site location fields
- BCreate a workflow rule to update the case priority and site location fields
- CCreate a custom email handler to map the fields
- DAdd field mappings for custom priority and site location in the Email-to-Case settings
47As a developer at Global Insurance, you have determined that you need to store information about Prospects, Customers, Policies, Claims, and Benefits in Salesforce. Which of the following statements is true regarding the types
of objects that would be required? 1- AStandard objects could store all of the required data
- BCustom objects would need to be created to store all of the required data
- CBoth standard and custom objects could be used to store the data
- DCustomers could be stored in the Account standard object, but all other data would require custom objects.
48The Customer Service Director of Cosmic Service Solutions would like a dashboard that shows the number of internal tickets. However, an external system is being used for managing internal tickets, and data from the system is not
currently integrated with Salesforce. If the dashboard should be visible in Salesforce Classic, which type of dashboard component can be used to meet this requirement? 1- ATable
- BVisualforce Page
- CMetric
- DChart
49Universal Containers has made a number of changes and is ready to deploy them to production. Which of the following would require a manual migration step to be added to the deployment plan? 1
- AFiscal Year Settings
- BCustom Objects
- CPage Layouts
- DWorkflow Rules
50Cosmic Solutions wants to insert new customer records daily at 11 am in the morning. How could this be automated? 2
- AData Loader GU
- BForce.com Excel Connector
- CDownload and install an app from the AppExchange
- DData Loader Command Line Interface
51A change set can be moved between which types of orgs? 2
- AAny 2 Sandboxes that belong to the same Production organization
- BA Sandbox and the associated Production organization
- CAny sandbox to any production organization
- DAny Developer edition organization to any Sandbox organization
52You need to do performance testing prior to go-live of an upgrade project. Which environment would you use to conduct the performance testing? 1
- AProduction Org
- BFull Copy Sandbox
- CDeveloper Sandbox
- DDeveloper Pro Sandbox
53What is the purpose of the staging step in the application lifecycle? 3
- AThe staging environment can be used for final regression testing
- BThe staging environment can be used for deployment based on design specifications
- CThe staging environment can be used for a test deployment
- DThe staging environment can be used for stress and performance testing
- EThe staging environment can be used for integration testing
54The administrator would like a list of dashboards to be displayed when a user logs into the Salesforce App. How can this be accomplished? 1
- AMark the Dashboard tab as the Landing Page in setup
- BThis is not possible to configure in the Salesforce App
- CMove the ’Dashboards’ item to be the first in the navigation menu item list
- DCreate a Visualforce page that contains the dashboards to the navigation menu
55Mary is a Salesforce administrator who is considering various requirements for managing customers. Which standard account features could she make use of? 3
- ASpecifying the part that a person plays in an organization
- BTracking the team that works on a customer account
- CCreating an internal organizational chart for the account
- DAutomatically updating the customer’s credit rating
- ERelating customers in a hierarchy
56John, the Salesforce administrator at Global Consulting, is required to design the data model for project and employee data. A project can have many employees working on it, and an employee can work on multiple projects. What design
should John propose? 1- ACreate a lookup relationship from Employee object to Project object
- BCreate a lookup relationship from Project object to Employee object
- CCreate a many-to-many relationship by creating a new junction object between Project and Employee objects
- DCreate a master-detail relationship from Project object to Employee object
57Sporty Auto Loans uses a custom object to record loan details for customers. As part of the loan agreement, the
agreed loan rate is stored. The loan rate cannot be modified after it is initially saved. What is the best way to meet this
requirement? 1- ASet the field to read-only using field-level security
- BCreate a trigger to prevent changes to the loan rate
- CCreate a validation rule using the ISNEW() and ISCHANGED() functions
- DCreate a validation rule using the ISNEW() function
58Which of the following types of fields do not support changing the data type? 2
- AExternal ID field
- BEncrypted
- CAuto-Number
- DFormula
- EText Area (Rich)
59When adding a custom field to an object using the Schema Builder, which of the following is true? 1
- ARoll-up summary fields cannot be added using the schema builder
- BCustom fields are added to page layouts but the page layout needs to be edited to specify where the field should be displayed
- CThe field-level security of custom fields is set to ’Visible’ for all profiles
- DCustom fields are not automatically added to page layouts.
60What is true regarding a lookup relationship? 2
- AThe objects in the relationship can have different owners
- BA lookup relationship is used when two objects need to be linked tightly
- CLookup fields are always optional
- DBoth objects in the lookup relationship can have independent sharing rules
61Universal Containers would like to improve usability of their current lookup fields. When looking up a Contact record,
they would like to view the Phone, Email and Age fields as well as the name. What feature would you suggest to help them with this need? 1- AList View
- BPage Layout
- CVisualforce
- DSearch Layout
- ETab Layout
Informações
- Descrição
- certificacion it
- Autor
- Rafael David Ortiz
- Idioma
- Español
- Visualizações
- 110
- Histórico
- Criado em 26 mar 2020 · atualizado em 6 abr 2020
- Etiquetas
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