Flashcards
chapter 8 process technology
Flashcards do conjunto (20)
- 1process technologythe machines, equipment and devices that create and/or deliver products and services
- 2What do operations managers need to know about process technology?-Understand the technology to the extent that they are able to tell what the technology does,
what the working process looks like and which resources are necessary
-Evaluate alternative technologies and share in decisions which technology to choose
(benefits, constraints, risks)
-Implement the technology so that it can reach its full potential in contributing to the
performance of the operation - 33 types of process technology:-Material-processing technologies: Any technology that shapes, transports, stores, or in any way
changes physical objects.
-Information-processing technology: Information-processing technology, is the most common type
of technology within operations, and includes device which collects, manipulates, stores or distributes
information.
-Customer-processing technology: 3 types:
- Active interaction technology; customers themselves are using the technology to create the service.
- Passive interactive technologies; they 'process' and control customers by constraining their actions in
some way.
- Hidden technologies; Technologies are ware of customers but not the other way around. - 4integrating technologiescombination of material, people and customers
- 5type of interaction between customer and technology
- 6Four key questions understanding technologies:- What does the technology do that is different from other similar technologies?
-How does it do it? That is, what particular characteristics of the technology are used to
perform its function?
-What benefits does using the technology give to the operation?
- What constraints or risks does using the technology' place on the operation? - 7emerging technologies canhave a potentially significant impact on how operations are managed
- 8The Internet of Things (IOT):is a combination of RFID chips, sensors and Internet
protocols that allow information on the location and state of physical objects to be networked. - 9Information and analysis:-Knowing where things are - tracking will be easier because the movements of products and
their interactions with processes will be monitored in real time.
-Knowing what is happening - the data from large numbers of sensors, located in such
infrastructural resources as roads and buildings, can report on conditions so that managers
have an awareness of events.
-Knowing what to do - the IOT's storage and computing power, when combined with advanced
decision support systems, could significantly enhance decision-making. - 10Automation and controls:-Process optimization - Processes that can be can be controlled can be more easily optimized.
-Optimized resource usage - Knowing exactly how much resource is being used can help in
reducing costs.
-Fast reactions - The most demanding use of IOT involves rapid, real-time sensing of
unpredictable circumstances and immediate responses governed by automated systems. - 11Telemedicine:-allowing patients to virtually ‘visit’ with physicians.
-Store-and-forward telemedicine: Involves acquiring medical data such as medical images,
blood test results, dermatological data, bio signals, etc., and then transmitting this data to a
(remote) medical specialist at a convenient time for assessment offline.
-Remote monitoring: Allows medical professionals to monitor a patient remotely using various
technological devices.
-Interactive telemedicine: Involves real-time interactions between patient and provider. - 12process technologies canbe evaluated in terms of their fit with process tasks, their effect on performance and their financial impact
- 13How are process technologies evaluated?-Does the technology fit the processing task for which it is intended?
-How does the technology improve the operation's performance?
-Does the technology give an acceptable financial return? - 14Process technologies can be categorized using three dimensions:-Degree of 'automation' --> human intervention
-Capacity of the technology to process work, that is, its 'scale' or 'scalability'.
-The extent to which it is integrated with other technologies; that is, its degree of 'coupling' or
'connectivity'. - 15how should technologies be evaluated- All technologies should be evaluated by assessing the impact that the process technology will have
on the operation's performance objectives; Quality, speed, dependability, flexibility and cost.
- All technologies should be evaluated financially. This usually involves the use of some of the more
common evaluation approaches, such as net present value (NPV) - 16Difficulty implementation new process technology depends onits degree of novelty and the changes
required in the operation’s processes – effects on people, location, materials, suppliers, customers - 17Implementing processes:organizing all the activities involved in making the technology work as
intended. - 18The resource and power distance:implied by the technology implementation will indicate the degree
of difficulty. - 19Customer acceptability:may be a barrier to implementation in customer processing technology
- 20the ‘adjustment’ issuesThe implementation of any process technology will need to account for the ‘adjustment’ issues that
almost always occur when making any organizational change. By adjustment issues we mean the
losses that could be incurred before the improvement is functioning as intended.
Anticipate on implementation problems – Murphy’s LawPlan an implementation period and make a
budget for adjustment costs!
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- BPM - Business Process Management FlashCards sobre chapter 8 process technology, criado por A K em 15-09-2018.
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