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Flashcards

Communication Midterm

abi.kugan Inglês 31 flashcards

Communication Midterm

Flashcards do conjunto (31)

  1. 1What are the 4 types of Communication Styles?1) LISTENER
    2) ENTERTAINER
    3) CONTROLLER
    4) PROFESSOR
  2. 2What are 2 strengths and 2 weaknesses of the Listener Style of Communication?Strengths:
    1) Thoughtful
    2) Understanding
    Weaknesses:
    1) Passive and needs encouragement
    2) Sensitive to conflict
  3. 3What are 2 strengths and 2 weaknesses of the Entertainer Style of Communication?Strengths:
    1) Never boring- i.e. "life of the party"
    2) Good presenter- i.e. can keep audience "on their feet"
    Weaknesses:
    1) Unorganized
    2) Not usually prepared and tries to "wing-it"
  4. 4What are 2 strengths and 2 weaknesses of the Controller Style of Communication?Strengths:
    1) Concise in communicating i.e. doesn't "waste time" and is factual
    2) Reliable- gets things done on time
    Weaknesses:
    1) More task oriented than people oriented and thereof are perceived as cold or abrupt
    2) Too bossy
  5. 5What are 2 strengths and 2 weaknesses of the Professor Style of Communication?Strengths:
    1) Keen learners and very knowledgeable
    2) Great researchers
    Weaknesses:
    1) Perfectionists thereof they feel that if they can't do it perfectly then they're not sure if they want to do it at all
    2) They want to give too many details instead of being concise
  6. 6Define the term communication as we use it in this course without using the word communicate or communication.The process of sending and or receiving a message or information between humans, for instance by behavioural signals.
  7. 7Define the following terms and provide an example to clearly illustrate the difference between them. Verbal Communication vs. Vocal CommunicationDefinition:
    1) Verbal Communication- When you speak/write/type words or language to send/receive messages or information.
    2) Vocal Communication: Using sound and not words/language to convey messages.
    Examples:
    1) Verbal- Telling your friend " I hurt my foot!"
    2) Vocal- Screaming out "Ow!" or "Ahh" when you hurt your foot.
  8. 8Define the following terms and provide an example to clearly illustrate the difference between them. Critical Listening vs. Empathic ListeningDefinition:
    1) Critical Listening- Analyzing a message/information that you've received and deciding then if you accept or reject the message/information
    2) Empathetic Listening- Used to build a relationship with the other person by going beyond feeling sympathy and trying to understand the person.
    Examples:
    Critical Listening- You would use this for instance if you were put on stand in court and the opposing lawyer asks you a question in which you would decide carefully how to answer.
    Empathetic Listening- You would use this for instance if your best friend was telling you about how their grandmother just passed away.
  9. 9Define the following terms and provide an example to clearly illustrate the difference between them. Convergence vs. DivergenceDefinitions:
    1) Convergence- adjusting your speech by pace, gesture, etc. to accommodate to others or the situation.
    2) Divergence- Is the opposite of convergence where you would try to make your speech by pace, gesture, pattern, etc. to stand out from others.
    Example:
    1) Convergence- A kindergarten teacher would alter her speech so that her students would be able to understand her better
    2) Divergence- For a funeral speech, you may use more expressive words than you would normally.
  10. 10Define: Ambush ListeningListening carefully for the purpose of attacking. It involves very careful listening, but it isn't motivated by interest in another. Instead, ambushers listen intently to gather ammunition, which they then use to attack a speaker.
  11. 11Define: Pseudolisteningto pretend to listen. This is the most noneffective way to communicate because after the conversation you will not have gotten any information from what was said proving pseudo-listening to be very ineffective way to communicate.
  12. 12Define: Insensitive Listeningthese type of listeners take the speakers' words at face value - they don't take into consideration the words not being spoken and behavior being exhibited that perhaps the speaker is communicating more than the words that are actually spoken
  13. 13Define: Defensive Listeningthis listener thinks the speaker is out to get them and reads into every word that is being said to try to decipher if they feel it is a personal insult
  14. 14Define: Critical ListeningAnalyzing information/message you've received and then deciding if you accept or reject the message
  15. 15Define: Insulated Listeningthe cold shoulder style - this listener fails to hear or acknowledge the speaker when they don't want to discuss a topic and the speaker starts talking about the subject anyway
  16. 16Define: Selective Listeningresponding only to the parts of the speakers' remarks that interest them, rejecting everything else that is said
  17. 17Define: Stage-Hoggingthe stage-hogger is busy looking for ways to turn the topic of conversation to themselves instead of showing interest in the speaker
  18. 18Define: Intrapersonal CommunicationTalking to yourself
  19. 19Define: Dyadic CommunicationCommunication between two people
  20. 20Public CommunicationMany people are sent the message/information and there is opportunity for response
  21. 21Mass CommunicationMany people are sent the message/information but there is no opportunity for response
  22. 22Interpersonal CommunicationCommunication between two people who recognize each other as individuals
  23. 23Informational ListeningThe process of informational listening focuses on the ability of an individual to understand a speaker's message.
  24. 24What are the ABC's of developing a presentation? Explain them.A- Audience
    Know your audience, and analyze them by for instance gender, age, educational background.
    B- Begin with end in mind
    Know what you want to accomplish at the end of your presentation- i.e. what is the call to action?
    C- Choose each point to be a stepping stone
    What does a person need to know to complete the call to action
    D- Decide what you may have missed if you aren't the expert.
    Pretend that you aren't the expert on the topic and instead pretend that you are the audience.
    E- Evaluate each point ruthlessly
    Are these points relevant? Should any of the points be combined?
    F- Find an entertaining opening
    Such as a joke or a startling statistic
    G- Generate a script
    Do this after you write your whole presentation as it is done help you transition from one point to another.
  25. 25Explain the process of communication. Include all the steps and give examples.1. Communication begins with someone having a picture in their mind
    2. Encode the picture- different ways to encode include verbal, picture, vocal, non-verbal (e.g. letter)
    3. Choose a channel- Once method of encoding is completed choose channel such as telephone, email etc.
    -Judge which channel is best for the message e.g. informing your boyfriend that you're breaking up with them- don't do it by text.
    4. Sending- determine the barriers such as is it a very emotional situation that the message is being conveyed during, or miss-communication due to how something is said
    5.Feed Back Loop- Doesn't have to be verbal, can be a nod for instance. The purpose is to confirm that the picture from your mind is the same as the picture your audience how has in their mind
  26. 26Define: Perception is RealityIf I met you for the first time and you're dressed shabby I might think you just don't care.
  27. 27Define: Self- Serving BiasGiving yourself the benefit of the doubt.
    You run a yellow light and you think you were running late, but if someone else does it, they're stupid for doing it.
  28. 28Horizontal and Vertical Individualist and CollectivistValuing the achievement of an individual in one culture vs. valuing group achievementHorizontal and Vertical Individualist and Collectivist
  29. 29Self- Fulfilling ProphesyYou believe you're smart at school, therefore you will probably do better than if you didn't think you were smart enough
  30. 30Identity ManagementHow honest you will be in an interview situation by making sure not to say something is critical
    Identity Management theory refers to the ways we handle ourselves in various situations. We decide on a particular communication behavior to influence how others perceive us.
  31. 315 P's of Communication Power Voice1) PITCH- find mid-range pitch but not monotone & don't use "up-talk"
    2) PACE- find a pace that is able to get your message to your listener
    3) PAUSE- used to emphasize, helps prevent filler word use, and are a welcoming break for the audience
    4) PROJECTION- breathe properly, chin should be parallel, and speak from your belly not your throat
    5) POSTURE- feet to hip apart will make you appear confident and comfortable, shoulders should be back to help you breathe

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Communication Styles Communication Terms Communication Process
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abi.kugan
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