Flashcards
Understanding what communication is
Flashcards do conjunto (15)
- 1Communication"the act or process of using words, sounds, signs or behaviours to express or exchange information or to express your ideas. thoughts, feel ins etc to some one else"
- 2Characteristics of communicationIts a process
A message is exchanged
May take various forms: words, gestures, drawings
message exchanged between sender and receiver - 3Exchange may occur betweenOne sender to one receiver
One sender to many receivers
Many senders to one receiver
Many senders to many receivers - 4Purposes, principles and forms of communicationIntrapersonal: communication with self
Interpersonal: communication between people
Group communication:
Mass communication - 5Communication theories and models cognitive dissonancepeople avoid hearing views that are not similar to their own
- 6Communication accommodation theorypeople adjust or accommodate their style through divergence and convergence
- 7Social exchange theoryboth parties in a communication event are motivated to satisfy their respective interests
- 8Social penetration theoryinterpersonal relationships evolve in gradual and predictable ways
- 9Symbolic interaction theoryattach meanings to things and experiences and this motivates their action
- 10Uncertainty reduction theoryprimary focus on reducing their levels of uncertainty in the situation - may be unsure how to behave
- 11AggressiveClose-minded, poor listeners, difficult seeing others points of view, interrupt and monopolise situations
- 12Passiveindirect when speaking, always agree, don't speak up and hesitate
- 13Passive-agressiveappear passive on outside by acting out anger in subtle indirect behind scenes way, feel powerless, stuck and resentful
- 14Assertiveeffective, active listeners, state limits and expectations, makes observations without labelling and judging, express self directly and honestly and check on others feelings
- 15Four common stylesRelator: warm, friendly good listener
Socialiser: string feelings or personal worth
Thinker: efficient, perfectionist, task orientated
Director: emphasis on results,
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- FlashCards sobre Understanding what communication is, criado por zoebowra em 13-03-2015.
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- zoebowra
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