Flashcards

CH 2- Managing Quality

Alicia Suzanne Inglês 21 flashcards

Flashcards do conjunto (21)

1Quality Assurance (QA)procedure that ensures maintenance of standards
2Total Quality Managementprocesses are refined with the goal of improving performance in response to customers' needs
3Customeranyone affected by a product or service
4internal customersanyone affected within the company, e.g. employees
5Continuous Quality Improvementleadership, structure, and training to improve organizational processes
6Six Sigmafocuses on reducing variations in the process
7Kaizencontinuous small improvements rather than big all at once
8Reengineeringradical redesign
9Leanusing less resources to make quality products
10constraintanything keeping a company from its goal
11Theory of Constraintsexploiting and elevating constraints
12Quality Function Deploymenthelps transform the customer voice into production
13benchmarkingcomparing against the best in the field
14cause and effect diagramillustration of factors that might influence the outcome
15pareto analysisfocuses on the most important causes to solve problems
16root cause analysisidentify the root problem
17Failure Mode and Effects Analysisidentifies potential failures
18Check SheetTicks used to measure observations
19histograma bar graph that displays frequency distribution of data
20Plan-Do-Check-Act (PDCA)FOCUS:
find a process to improve
organize a team
clarify current knowledge
understand causes
select improvement process
21Gantt Chartsproject schedules