Flashcards
Lecture 3
Flashcards do conjunto (6)
- 1Shape customer's experience and their behaviour equal?emotional connection
- 2For image, positioning and differentiation equals to?meaning
- 3Part of the value proposition means?satisfaction
- 4Facility service encounter and enhance productivity means?flow
- 5What is a blueprint?It is the physical evidence of service. (usually performed as a diagram)
- 6What is the main function of service blueprints defines?physical evidence, customer actions, frontstage and backstage employee actions, support processes
Informações
- Descrição
- Service Marketing FlashCards sobre Lecture 3 , criado por Rolex ip em 22-04-2018.
- Criado por
- Rolex ip
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