Flashcards
Prof Com Listening Quiz
Flashcards do conjunto (12)
- 1Define HearingThe sense through which we receive sound. One of 5 senses. Hearing is passive. You could be hearing someone but not listening to them.
- 2Define ListeningA skill that affects the quality of our conversation and relationships. Listening requires active participation.
- 3Name the three-step process of listening:Concentration- Receiving the message and paying attention to it. Interpretation- Decode or assign meaning to what is being said. Reaction/Replying- Responding with feedback.
- 4What are the different types of listening?Appreciative, discriminative, empathic, and critical listening.
- 5Define Appreciative listeningUsed to enjoy pleasurable sounds. Ex. Music, comedy show, song or nature.
- 6Define Discriminative listeningSingling out one sound from a noisy environment. Ex. loud cafeteria, child voice at a playground, etc.
- 7Define empathic listeningListening to encourage and to identify with. Ex. Counselor, a friend failed a test and you comfort them, etc.
- 8Define Critical ListeningUsed to analyze and evaluate a message for logic and value. Ex. Class lecture, car sales pitch, etc.
- 9What are some common listening barriers?Faking attention, distractions, interrupting, tuning out dull topics, delivery or physical appearance, jumping to conclusions causing you to make assumptions, yield to distractions, ovveracting to emotional words.
- 10How to properly listen during conversationsBe involved, use verbal "door openers", ask questions, avoid grunting responses, use words, don't feel pressure to do all or none of the talking.
- 11How to listen in the workplaceAccept criticism, ask for explanations, paraphrase the message, summarize the message, take notes on phone/paper.
- 12Explain the EARS acronymExplore- think ahead to make connections, Analyze- the message and interpret it, Review- think about what has already been said, Search- for meaning in non-verbals.
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- 10th grade Professional Communications FlashCards sobre Prof Com Listening Quiz, criado por Ava McConaughy em 20-01-2022.
- Criado por
- Ava McConaughy
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