Chapter 24 Communication

Chapter 24 Communication

1. Communication is a powerful therapeutic tool and an essential nursing skill that influences others and achieves positive health outcomes. • Effective int

2. Effective interprofessional communication is essential to provide safe transitions in care. • Effective team communication and collaboration skills are necessary to ensure safe patient care.

   • Communication is most effective when the receiver and sender accurately perceive the meaning of one another’s messages via feedback loops and validation.

3. Effective nonverbal communication complements and strengthens the message conveyed by verbal communication. • Nurses use intrapersonal, interpersonal, small-group, electronic communication and public interaction to achieve positive change and health goals.

4. Older adults with sensory, motor, or cognitive impairments require the adaptation of communication techniques to compensate for their loss of function and special needs.

5. Assessment and communication techniques such as MI and EI assessment enable a nurse to better understand and motivate patients toward more positive health practices.