Ch 24 Communication

Ch 24 Communication

1. Communication & Nursing Practice

   • Perceptual biases/sterotypes
   • Emotional Intelligence
   • Levels of Communication
     • Intrepersonal
       • Interpersonal
         • Small group
           • Public
             • Electronic

2. Elements of Communication

   • Circular Transactional Model
     • Referent
       • Sender & Receiver
         • Message
           • Channels
             • Feedback
               • Interpersonal variables
                 • Environment

3. Forms of Communication

   • Verbal
     • Vocabulary
       • Denotative
         • Pacing
           • Intonation
             • Clarity & Brevity
               • Time & Relevance
   • Non-verbal
     • Personal appearance
       • Posture & Gait
         • Facial Expressions
           • Eye Contact
             • Gestures
               • Sounds
                 • Territory & Personal Space

4. Professional Nursing Relationships

   • Nursing -Patients Caring Relationships
   • Motivational Interviewing
   • Nurse-Family Relationships
   • Nurse-Community Relatioships

5. Elements of Professional Communcaition

   • Courtesy
     • Use of Names
       • Trustworthiness
         • Autonomy & Responsibility
           • Assertiveness

6. Nursing Process

   • Assessment
     • Nursing Diagnosis
       • Planning
         • Implementaion
           • Evaluation