COMMUNICATION SKILL PROCESS

COMMUNICATION SKILL PROCESS

1. Active listening Knowing how to listen is a basic communication skill, but. Many times we only listen instead of listening, and sometimes we listen to ourselves instead of listening to the other with a correct attitude.

2. Empathy In effective communication, empathy is important to take the place of the other. In fact, empathy is one of the most important social skills, because it is necessary to live with others

3. Emotional Alidation But in addition to the two previous points, one must take into account emotional validation, that is, acceptance and feedback to communicate better. Because when we have others before us, it is necessary to listen without judging and it is an indispensable requirement to communicate to the other person that has been understood.

4. Nonverbal language Body posture, eye contact or gestures, that is, non-verbal language (or non-verbal communication) also communicate. Being relaxed and transmitting what we are trying to say can maximize the message we want to send to others.

5. Verbal language One of the basic elements of a good communicator is how it sounds in front of others. Speaking too softly or loudly, dragging words, or using too much filler term such as "ah", "eh" or "um", can cause the message and the connection to the speaker to be lost.

6. Credibility If we think about the previous point, it is impossible to persuade an audience if we do not show credibility and authority. Credibility generates trust, and, as with respect, trust is a great ally of communication. People are more receptive when there is trust.

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