Intercultural Communication

Intercultural Communication

1. Reasons to study:

   • The workplace
     • Be able to adjust to workplace heterogeneity
     • Be able to adapt to domestic workplace diversity
   • Societal benefits
     • multicultural health benefits
     • intercultural relationship satisfacion
     • multicultural problem solving
   • Personal Benefits
     • intrapersonal peace
     • Self-awareness

2. Culture as a Learned Meaning System

   • Surface level culture:
     • Popular culture
   • Intermediate level:
     • Symbols, Meanings, Norms
   • Deep level culture:
     • Traditions, Beliefs, Values

3. Intercultural communication as a process model

   • Intercultural expectation
   • Intercultural percepion
   • symbolic exchange process
     • Meaning negotiaion

4. Practicing intercultural flexibility

   • Three content components
     • Knowledge
     • Attitude
     • Skills
   • Three criteria
     • Appropriateness
     • Effectiveness
     • Adaptibility

5. Developing flexibility

   • The staircase model
     • Unconscious incompetence
       • Conscious incompetence
         • Conscious competence
           • unconscious competence

6. Flexiblity check: do-ables

   • Emphasize process-focused approach
   • recognize ethnocentric realities
   • Be willing to delay judgements
   • Deal with ambiguities and paradoxes
   • communicate appropriately and effectively