Stakeholder management

Stakeholder management

1. Different types

   • External
     • Suppliers
     • Creditors
     • Society
     • Government
     • Customers
   • Internal
     • Employees
     • Managers
     • Owners

2. Management principles

   • Acknowledge and monitor concerns and portential conflicts
   • Listen to and communicate with
   • Adopt processes and codes of behaviour sensitive to each constituency
   • Recognise interdependence of efforts and rewards among them
   • Work cooperatively

3. Importance of management

   • Makes for more effective communication
   • Establishes good relationship