What makes a leader?

What makes a leader?

1. Goleman discover

   • effective leaders have a high degree of emotional intelligence
   • IQ & technical skills
     • entry-level requirements
       • executive positions
   • Emotional intelligence
     • Shows on the job
     • how to know recognize it
     • How to tell if someone has it

2. Evaluating emotional intelligence

   • Psychologists
     • "competency models"
       • Identify, train and promote leaders
       • Objective: identify personal abilities for outstanding performances
       • Capabilities
         • Cognitive abilities
           • analytical and reasoning
         • Technical skills
           • accounting and business planning
         • Competences demonstrating emotional intelligence
           • Work with others and leach change
   • Model development
     • Psychologists
       • own criteria
       • Interview
       • Tests
     • Senior managers
       • make lists of characteristics
         • Identify capabilities of leaders
         • Ingredients for an effective leader
       • Results
         • Intellect
           • driver outstanding performance
         • Cognitive
           • particularly important
         • IQ & emotional intelligence
           • twice as important
             • all jobs and all levels
           • important role in the highest levels
           • +emotional intelligence = + effective leader
   • Star performers vs average performers
     • leadership positions
       • 90% difference in profiles
         • emotional intelligence and cognitive abilities
       • Emotional intelligence linked to strong performances
       • Emotional intelligence can be developed
         • take the right approach

3. Self awareness

   • 1st component of emotional intelligence
   • Definition
     • Having a deep understanding of one's emotions, strengths, weaknesses and drives
   • Characteristics
     • over critical
       • Honest with others and themselves
     • Work in advance
       • avoid deadlines
     • Empathic
     • understands values and goals
     • knows where and why is heading
     • Decisions meshed with their values
     • Finds work energizing
   • How to recognize it
     • People with:
       • candor
       • Assesses realistically
       • Self- deprecating sense of humor
       • Comfortable with their strengths and weaknesses
       • Frank
       • Admits failure
       • Thirst for constructive criticism
       • Self confidence
       • Firm grasp of capabilities
       • Take calculated risks
       • Play for their strengths
       • Take challenges they can handle
     • Workplace
       • People admire and respect candor
       • Constantly required to make judgement calls that need assessment of capabilities
       • Well suited to asses the organization honestly

4. Self regulations

   • Emotional intelligence component
     • frees us from being prisoners of our feelings
       • Biological impulses drive emotions
       • Control and channel emotions in useful ways
   • Leaders
     • Able to create environments with trust and fairness
     • High productivity
     • Less bad moods
       • high positions
     • Competitive
     • Roll with changes
     • Dom't panic
     • Suspend judgment
     • Seek out information
     • Listen
     • Initiative to move forward
     • Create organizational strength
   • Recognize
     • Propensy for reflection
     • Thoughtfulness
     • Comfort with ambiguity, change and integrity
     • Hability to sauy no to impulsive urges
       • impulsive decisions, generate bad behaviour
     • Good emotions drives a good leadership

5. Motivation

   • Effective leaders have it
     • strong leadership
       • motivation to achieve
   • Driven to achieve beyond expectations
     • key word: achieve
   • Desire to achieve the sake of achievement more than anything external
     • Passion
   • Leader characteristics
     • Passion
     • Seek out for creative challenges
     • love to learn
     • Take pride in job well done
     • Unflagging energy to do things better
     • Restless with status quo
     • persistent with questions
       • why?
     • eager to explore new approaches
     • Forever raising the performance bar
       • Take performance bar first
     • like to keep score
     • wants ways to track progress
     • Optimistic
     • see opportunities
     • Committed

6. Empathy

   • easy to recognize
   • Not considered important in business
   • Doesn't get much respect
   • Leader characteristics
     • Thoughtful
       • Considers everyones feelings when making decisions
     • Understands what others feel
     • Capacity to acknowledge feelings with words
     • Snese and understand everyone's viewpoints
     • Encourage to speak openly about frustrations
     • Creates constructive complaints
     • Retention talent
       • Develop good people
       • Don't let them go, they have knowledge of the organization
     • Sense how to give feedback
     • Knows how to get a better performance
     • Knows when to hold back
     • Uses knowledge to improve the company in subtle ways
   • Needed
     • Globalization
       • Cross cultural dialogue can lead to misunderstandings
         • Hear messages beneath words being spoken
         • Deep understanding of the existence and importance of cultural and ethnic differences
     • Nowadays
       • Increasing use of teams
         • Challenging
           • Teams filled with emotions
       • Rapid pace of globalization
       • Growing need to retain talent
     • coaching and mentoring
       • Better performance
       • increases job satisfaction
       • Decreases turnovers
   • Antidote

7. Social skill

   • not just friendliness
   • People with this skill are rarely mean-spirited
   • Definition
     • Move people in the direction you desire
   • Leader characteristics
     • Wide circle of acquaintances
     • Knack for finding common ground with people of all kinds
     • Knack for biuding rapport
     • Nothing gets done alone
     • Network in place when the time for action comes
     • good control of emotions
     • Empathic
     • Popular for good reasons
     • Their motivation contributes
     • May appear not to be working
     • Build bonds widely
     • Forge and maintain connections
     • task: get all the work done through others
   • Culmination of other dimensions
   • Job
     • adept at managing teams
     • Empathy at work
     • Expert persuaders
     • Manifestation for self-awarness
     • emotional plea
     • Know when an appeal to reason will work better
     • Excellent collaborators
     • Passion for work spreads
     • Driven to find solutions