SAB7#74_#89_Quality_Process_I_AND_II

SAB7#74_#89_Quality_Process_I_AND_II

1. With a focus on quality you can spend time preventing, rather than dealing with problems.

2. The lack of attention the quality needlessly added considerably risk to the project, which result in tremendous amount of rework and addicional expense.

3. It is important to know in advance what acceptable quality is and how it will be measure on the project.

4. Performing the quality management process well helps you avoid many issues later in the project such as "the customer likes this".

5. The Quality Management Process

   • Plan Quality Management: Done during Planning Process Group Perform Quality Assurance: Done during Executing Process Group Control Quality: Done During Monitoring and Controlling Process Group
     • Quality management includes creating and following policies and procedures to ensure a project meets the defined needs it was intended to meet from the customer's perspective.
       • Quality Management includes the process of Plan Quality Management, Perform Quality Assurance, Control Quality
         • Plan Quality Management
         • Perform Quality Assurance
         • Control Quality
       • Quality Theorists
         • Joseph Juran: He Developed the 80/20 Principle advocated top management involvement and defined quality as "fitness for use". W. Edwards Deming: He developed 14 points to total quality management and advocated the Plan-Do-Check-Act (PDCA) cycle as the basis for quality improvement. Philip Crosby: He popularized the concept of the cost of por quality and advocated "zero defects" and prevention over inspection.

6. Quality is defined as the degree to which the project fulfill requirements

   • Not can you achieve quality if you do not have all the stated and unstated requirements defined in the project scope statement and requirements documentation.

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