AWS Support plans

AWS Support plans

1. Basic support

   • 24/7 customer service
   • Documentation
   • Whitepapers
   • Support forums
   • AWS Trusted Advisor
   • AWS Personal Health Dashboard
     • Personalized view of the health of AWS services
       • Any alerts when your resources might be impacted

2. Developer tier

   • Everything in the basic support level
   • Email customer support directly
     • Email access to customer support
       • Responses of less than 12 hours

3. Business support

   • Basic and Developer support
   • Trusted Advidor provices full set of best practice checks lowest cost
   • Direct phone access to cloud support engineers
   • Infrastructure event management

4. Enterprise support

   • Basic, Developer, and Business support
   • 15-minute SLA for business critical workloads
   • Technical Account Manager(TAM)
     • Provide infrastructure event management
       • Well-Architected reviews and operations reviews
         • Five pillars of the Well-Architected Framework
           • Operational Excellence
           • Security
           • Reliability
           • Performance Efficiency
           • Cost Optimization