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1. What is negotiation?

   • dialogue between two or more people or parties intended to reach a mutually beneficial outcome
   • method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute.

2. Why negotiation happen?

   • when two or more people have different opinion
   • when the parties wish to create something new that neither could do on his or her own, or to resolve a problem or dispute between them
   • The parties acknowledge that there is some conflict of interest between them and think they can use some form of influence to get a better deal

3. Needed in successful negotiation

   • •Preparation •Discussion •Clarification of goals • Negotiate towards a Win-Win outcome •Agreement •Implementation of a course of action
   • three important elements that you need:1.Attitudes 2.Knowledge 3.Interpersonal Skills

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