Negotiation

Negotiation

1. definition

   • 2 or more people talk and work together
     • without the help of another person
     • to find a solution

2. Phases

   • First
     • Analize the conflict
     • Identify interests
     • Agree to find a solution
   • Second
     • share their perspectives about the conflict
     • discuss the problem
       • What is the problem?
     • propose solutions
   • Third
     • Agree on the best solution
     • develop a plan
     • Check the process

3. Key words

   • Compromise
     • To find a solution
   • Trust
     • Act honestly
   • Communication
     • Share ideas, proposal
   • Interest
     • Needs, values and motivations

Imagens e arquivos do mapa