Understanding Problems

Understanding Problems

1. why/what are Problems?

   • non-favourable situation to human leads a state of trouble
   • Wicked Problems
     • no ultimate solution
     • far from solvable
   • whose problem is it assuredly defines the actual and rigid meaning to it
   • better understanding through communicating with stakeholders
     • involment in community
     • having a discussion
     • watching them work
     • people present problem to you
     • 4 Methods to understand people better
       • Surveys
         • Structured ,large scale but lacking in depth or solidity
       • Interviews
         • In a personal, semistructured, deeper insight but takes time and a covers a small range of people
         • can be proceeded with preset questions or conversation
         • Points to remember while taking interviews
           • Don’t ask leading ,loaded and double negatives questions
           • Brainstorm and review the questions
           • Establish a focus centred around theme
           • Build your rapport before initiation
         • Flawed, poor way to communicate
         • participant may alter their answer to feel accepted by interviewer
       • Observations
         • getting involved in their daily practices,participation and watching the revelations by them, might take more time than intervirew
         • Contextual Inquiry
           • Defining focus is important
           • Establish question as the observation goes and context changes
           • record the obs in any medium to use it later
           • Create a partnership between you and your informant.
           • not perfect takes too much time
       • Secondary Research
         • Not literally communicating but having feedbak from other sources like people ,books , researches , journals

2. Defining Problems

   • interpretation and synthesis
     • Patterns
     • Cause
     • Consequences
     • Changeable
   • Derive goals and values
   • Creating Personas
     • persona is predicted personalities of targeted user
     • demographics such as education, income,hobbies family etc
     • Should be sensible and not some vague fantasy
   • scenarios
     • creating what a person might attempt to do with something you design.
     • who, what, when, where, why, how, and how all these are considered
   • Claim Analysis
   • Presenting the problem through arguments
     • Making structured and well-formed arguments
     • made to persuade
     • better than scenarios

3. Obtaining the best solution

   • Generalised solutions are not practical to every being
   • targeted user is unique in every way and different from anyone else
   • having span of solutions and then choosing the best solution
     • changes and alteration is still required due to unrelated demographic