Mail Etiquette

Mail Etiquette

1. Be thoughtful and polite

   • Start every email with a greeting. Make sure to use an appropriate salutation.
   • Never forget to include a closing phrase at the end of the message, e.g. Best regards, Sincerely, or Thank you
   • Do not forward email messages without your personal comment or a short personal note; otherwise this may sound impolite.

2. Use proper grammar, spelling and punctuation

   • Use a proper sentence structure in your email messages
   • Do not type your message in ALL CAPITAL LETTERS
   • Avoid using informal words like "coz", "ain't", "gotta", etc.

3. Make it easy to read and understand your message

   • Use complete sentences
   • Include all necessary details
   • Make your message brief and to the point

4. Check it twice before you send

   • Before clicking Send, reread your email to make sure it is not emotionally charged or impolite.
   • Spell-check your message before sending
   • Make sure the Subject field in not empty