SAB9#76_QUALITY_VS_GRADE_#77_PRECISSION_VS_EXACTITUD

Anotações:

• Some requirements can be left unstated, too. Those are the ones that are implied by the customer’s explicit needs.

1. CONFORMANCE TO REQUIREMENTS (PHILIP CROSBY)
   1. CUSTOMER SATISFACTION
      1. Is about making sure that the people who are paying for the end product are happy with what they get.
   2. FITNESS FOR USE (JOSEPH JURAN)
      1. Is about making sure that the product you build has the best design possible to fit the customer’s needs.
2. QUALITY
   1. Something does what you needed it to do. Low-quality always is a problem.
3. GRADE
   1. Describes how much people value it. Low-grade is not always a problem.
4. PRECISSION
   1. Meassurement accurancy
5. EXACTITUD
   1. Evaluation of the accuracy
6. DEMING (Considered the father on modern quality)
   1. The quality is soported since the execution organitation
   2. The quality not inspected, just it's planed.
   3. The benefits are most important than the costs
   4. Customer satisfaction
   5. PDCA (Plan, Do, Check, Act)