Unit 3 - MHR/HRS

Unit 3 - MHR/HRS

1. Q1 - Changes Int/Ext Environment

   • Swot/Pestle 3 examples of how affect HR
     • How HR operates link between Int & Ext
       • Is it positive/negative
         • Recession effect on HR
           • Budgets
       • What shapes the HR agenda, why & what happening underneath

2. Q2 - Improve expertise & levels of efficiency & effectiveness

   • Roles - SLAs & Charters
     • Coaching/Mentoring
       • Training qualifications
         • Efficiency/Effectiveness
           • Communication x 2 examples
         • Thinking Performer Model
           • 3 legged stools Ulrich Model
             • Business Partner Model

3. Payroll Systems/Equipment

   • Office Space/Lease overheads
     • Advantages of outsourcing

4. Q3 Cost savings if using TP suppliers

5. Q4 - Performance Measures

   • KPIs, Surveys, Feedback, Benchmarking
     • Dashboards, ROI/ROE & HR Audits & Scorecard
       • Employee Voice
       • Stakeholders/Shareholders
         • TPL/Staff Turnover - Staff Engagement
       • Customer Satisfaction