Quality Tool Belt

Quality Tool Belt

1. Maturity level of a company

   • uncertainty, awakening, enlightenment, wisdom and certainty

2. Seven Basic Tools

   • Used to define and analyze discrete processes that usually produce quantitative data
     • • Flowchart • Cause-and-effect diagram • Pareto chart • Check sheet • Run/control chart • Histogram • Scatter diagram

3. Seven Management Tools

   • Used to analyze conceptual and qualitatively oriented information.
     • • Affinity diagrams • Interrelationship digraphs • Matrix diagram • Priorities matrix • Activity network diagrams • Tree diagrams • Process decision program charts

4. Creativity Tools

   • These tools help you look at processes in new ways and identify unique solutions
     • •Brainstorming •Mind maps •Edward deBono’s six thinking hats •Analogies

5. Statistical Tools

   • Used for process data analysis, discover sources of variation, relative contribution of each variable and interrelationships.
     • Statistical process control (SPC) is a graphic used to monitor and respond to special causes of variation. Design of experiments (DOE), can be applied to both parametric and nonparametric data.

6. Design Tools

   • Used during the design and development of new products and processes. They can help you better align customer needs, product characteristics and process controls.
     • Quality function deployment (QFD) and Failure Mode and Effects Analysis (FMEA)

7. Measurement Tools

   • Used to guide and evaluate the effectiveness of your improvement efforts.
     • Cost of Quality (COQ), Benchmarking, Auditing and Surveys