Mapa mental
SAB4#108_CONFLICT MANAGEMENT
Conteúdo do mapa
SAB4#108_CONFLICT MANAGEMENT
- Good planning practices, and pretty much anything that has to do with communication are all there to prevent the most common reasons that conflicts happen.
Collaborating (Problem solving)
- In this tehcnique, the parties openly dicuss differences and try to incorporate multiple viewpoints in order to lead to consensus. Collaboration leads to a win-win situation.
Compromising (Reconciling)
- This technique involves finding solutions that bring some degree of satisfaction to booth parties.
Withdrawal (Avoidance)
- In this technique, the parties retreat or postpone a decision on a problem. Is not usually the BEST choice for solving conflict, though there may be situations where it is necessary.
Smoothing (Accommodating)
- This technique emphasizes agreement rather than differences of opinion.
Forcing
- This technique involves pushing one viewpoint at the expense of another. It is a win-lose situation.
Confrontation
- Involves to totally resolve the problems. We use this technique across scallation matrix.
Informações
- Descrição
- Mapa Mental sobre SAB4#108_CONFLICT MANAGEMENT, criado por pmpcertificacion em 07-03-2015.
- Criado por
- pmpcertificacion
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- Avaliação
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