Interpersonal Communication

Interpersonal Communication

1. Characteristics and fuctions

   • Can be verbal or non-verbal
   • Allows to solves problems
   • Happens between two or more people
   • Happens at any moment

2. Elements

   • Communicators
     • Sender
     • Receiber
   • Message
     • It's the most important
       • Context
         • It is abaut the environmental factors
       • Channel
         • It is the medium through which communication
   • Noise
     • Include
       • Jargon
       • Language barries
       • Inattention
   • Feedback
     • It is the response of the receiver

3. It's a process

   • People exchange ideas,, emotions, information...
     • Barries that affect the process
       • Cultural differences
         • Emotional barries and taboos
           • Prejudices
         • Lack of attention
           • Differences in perception and viewpoint
     • Its laws:
       • Look positive things in people
       • Earn credibility of people
         • Have a winning attitude
       • Distinguish between person and its conduct
         • Be concise when expressing
           • Listen with empathy
             • Changing ourselves
     • Axioms:
       • Cannot not
         • Relationship
           • Punctuation
       • Digital and analogic
         • Complementary

4. Difference between

   • Communication and information
     • Communication needs feedback, information doesn't need it
   • Intrapersonal and interpersonal communication
     • Intrapersonal involves generating a message "for yourself", while interpersonal communication is "for other people"

Imagens e arquivos do mapa