Organizational Communication

Organizational Communication

1. Primary functions

   • Task Accomplishment
     • Roles
       • Sales, Services, Production
     • Responsabilities
   • Adaption and change
     • Innovation Trough individual
     • Organizational creativity
   • Operational control
     • Policies
     • Procedures
     • Regulations for daily continuity
   • Relationship building
     • Morales
     • Satisfaction and attitude
   • Management integration
     • Coordination, planning and control

2. Definition and Nature

   • Core concept
   • Key Characteristics
     • Contextual
     • Cultually dependent
   • Channels
     • Face-to-face
     • Wrtten
     • mediated channels

3. Theoretical prespective

   • Conventional approach
     • Communication inside existing organizations
   • Constitutive approach
     • Communication creates the organization
     • Shapes reality
     • Shared meaning
   • Climate and culture
     • Shared attitudes
     • Values and goals

4. Essential competenciea

   • Most sought
     • Effective oral
     • Written communication
   • Key abilities
     • Active listening and feedback
     • Following and giving instructions
     • Teamwork and networking
     • Critical problem solving
   • Core components
     • Knowledge exchange
     • Changing environments
     • Motivation

5. Historical roots

   • Rhetorical Foundations
     • Western traditions
   • Eastern Bureacracy
     • 4th- Century chineses scholars
       • Large government communication
     • Historic focus areas
       • Information flow
       • message fidelity
       • Quality of information

Imagens e arquivos do mapa