Therapeutic Communication & Relationship

Therapeutic Communication & Relationship

1. Phases of the Relationship

   • Pre-interaction
     • create psych & physical environment
   • Orientation
     • intro
     • trust
     • define problem & goal
   • Working
     • explore
     • problem solving
   • Termination
     • evaluate and resolve
     • goal achieved

2. CNO : Standard statements

   • Therapeutic communication
   • Client- centered care
   • Maintaining Boundaries
   • Protecting client from abuse

3. Components of Nurse Client Relationship

   • Trust
   • respect
   • Power Intimacy
   • Power
   • Empathy

4. Active Listening

   • focus
   • posture
   • eye contact
   • gestures
   • minimal encouraging cues (verbal and nonverbal)

5. Conditions that influence Communication

   • physical factors
     • body posture (lean forward)
   • Timing
   • Personal factors
   • Use of language
     • word choice

6. Factors that influence communication

   • Psychophysical context
     • internal factors

7. Forms of the communication process

   • referent
     • motivate communication
   • sender
     • encode & deliver msg
   • reciever
     • recieve & decode msg
   • Feedback
     • msg returned by reciever
   • Environment
     • setting of s-r interaction
   • Interpersonal variables
     • charactieristics that influence s & r communication

8. Channels of communication

   • Verbal communication
   • non-verbal communication
   • symbolic communication
   • metacommunication
     • all factors that influence how a msg is periceved

9. therapeutic listening responses

   • restatement
     • broaden client's perspective
   • paraphrasig
     • help client elaborate
   • reflection
     • focus on feelings and experiences
   • summarizing
     • put ideas together
   • silence
     • process info