message and listening

message and listening

1. the message

   • most difficult component
   • cannot make assumptions about clarity, reception, or understanding
   • 3 types of messages
     • intentional
     • unintentional
     • actual

2. types of listening

   • appreciative- gain pleasure/ satisfaction
   • critical- speaker is credible and logical
   • discriminative- identify inferences through speech change
   • comprehensive- understanding the message
   • empathetic- listen rather than talk

3. percentages

   • 1. body language
   • 2. tone of voice
   • 3. context