HR - Conflict Resolution Types

HR - Conflict Resolution Types

1. Collaborating/Problem Solving

   • Is an effort in which attempts are made to work out the actual problem *it is the best type of conflict
   • Example: If you can do what is needed with your current computer, get and upgrade that lets you accomplish what,s needed for your jon

2. Compromising/Reconciling

   • Negotiation attempt to give everyone involved to give (concede) a little to find a common ground and resolution It is sometimes viewed as undesirable because when everyone gives up, there is a potential that the solution will fail to meet anyone's needs
   • Example: If we can get labor to give in on benefits a little, and management to increase a little, I think we can find agreement that both sides can live with

3. Forcing/Directing

   • Is an action in which a direct order to resolve a something is given It is typically the worst type of conflict
   • Example: You will stop using that software and switch to the authorized version or you will not be around here for long

4. Smoothing/Accommodating

   • Attempt to focus on the positive and distract the attention from the negative
   • Example: Look how well the requirements on the project went. We just have to apply that same phase of the project as well

5. Withdrawing/Avoiding

   • The project manager ignores the problem and hopes it either fixes itself or disappears Typically withdrawal is not considered a conflict resolution technique because it is not a proactive approach to resolving conflict
   • Example: I know he is a pain to work with, and takes longer to do his work than we like, maybe if we just left him be, he will just quit and take a new job