Working within a business environment

Página 1

Explain an organisations Requirement and Responsibility

an organisations have certain requirements and responsibilities (documented in a Policies and Procedures Manual) that all staff need to understand and follow through.

common requirements include:

knowing who your manager is and how to communicate with them

the expectation of your level of performance

ethical non discriminatory behaviour

understanding your legal responsibilities

working safely

quality customer service

common responsibilities include:

maintaining a healthy and safe workplace

provide necessary training

maintaining an ethical non discriminatory environment

pay and other employee entitlements line with industry standards

Explain the purpose of a Policies and Procedures Manual

a Policies and Procedures Manual is an organisations official document that outline expected requirements and responsibilities.

the manual:

ensures the safety of staff and customers

encourages and maintain safe work practices

obey law and regulation associated with the business

assist staff to learn new tasks

helps staff perform their duties

ensures correct methods are used

maintain consistency in performance of tasks

if an employee does not fully understand theses requirements and responsibilities, assistance would come from other staff such as supervisors and managers.

Página 2

Explain the Rights and Responsibilities of an employer

Employer Rights include:

to appoint and dismiss employees who have violated any rules

to a healthy safe environment

to be paid on time and your entitlements

to be treated with respect

Employer Responsibilities include:

to provide a safe environment and training about safe practice

to prevent discriminatory behaviour and provide equal opportunities

to pay fairly

use proper procedures when terminating a contract

keep confidential information confidential

be honest and treat staff with respect

Explain the Rights and Responsibilities of an employee

Employee Rights include:

to a safe work environment

to have equal work opportunity

to not be harassed or discriminated

to receive proper training

to be paid on time and your entitlement

for personal details to be kept confidential

Employee Responsibilities include:

to be punctual

to work at best ability

to maintain confidentiality

to follow health and safety rules

to be honest and respectful to all staff

to maintain good personal heigine

Página 3

Explain the Business Frameworks

australia is divided into three governments including Federal, Local and State

Federal Government:

putting laws into action through government departments

developing national policies

State Government Responsibilities:

garbage collection

building regulations

public health

Local Government Responsibilities:

justice (consumer affairs)

health

education

External Factors:

government laws (legislation)

awards and enterprise agreements (unions)

codes of practice (practical guidance)

Internal Factors:

business plans (goals, objectives, processes)

policies and procedures

ethical standards

management structures

duty of care

Página 4

Explain the Racial Discrimination Act

protects citizens (employees) from unfair treatment such as offensive and discriminatory behaviour at work

promotes equality regardless of race, colour or country of origin

Explain an Affirmative Action Act 1986

promotes equal opportunity and reduces inequality for woman

protects woman from discrimination

Explain Workplace Relations Act 1966

sets out wages

regards the workplace conditions and rights

Explain a Sex Discrimination Act 1894

prevents sexual harassment

bans the discrimination on the basis of sex, relationship, pregnancy or sexual orientation

Página 5

Explain Occupational Health Safety Act 2010

protects the health safety and welfare of employees that work

Explain Anti Discrimination Act 1977

states discrimination (race, sex, sexuality, disability and age) is illegal in the workplace

Explain the Fair Work Act 2009

governs the relationship between employers and employees

Fair Work Commission

administrates the act and reviews the legislation

Fair Work Ombudsman

investigates any breeches in workplace

Explain Privacy Act 1988

regulates the handling of personal information about individuals