Intro to Project Management

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Deming

Holisitic (whole, not parts) view on responsibility of quality

continuous process improvement

Variability = bad

Emphasized customer importance

Deming's 14 points

Juran

Quality = Fitness for use

used statistical methods

stressed training of employees

Pareto Principal - 80% of problems caused by 20% of causes

Juran's Trilogy - quality planning, control, and improvement

Crosby

Do It Right The First Time

Standard = Zero defects

Quality = Conformance to requirements

Prevention = System of quality

Measurement = Price of non-conformance

Costs of poor quality are greater than traditionally defined

Executing is like the motor of the boat

Planning and controlling is like steering the boat

PROJECT - a temporary effort to create a unique product, service or result

Theorists

Knowledge areas vs process groups

Components of PM