SDP11_Final

Questão 1 de 117

1

Conflict strategy "Compromise" can be described as following

Selecione uma das seguintes:

Lose-Win,
Win-Win,
In the middle between two others
Win-Lose
Lose-Lose

Explicação

Questão 2 de 117

1

Conflict strategy "Flight" can be described as following

Selecione uma das seguintes:

Win-Lose
Lose-Win
Lose-Lose
In the middle between two others
Win-Win

Explicação

Questão 3 de 117

1

"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict

Selecione uma das seguintes:

Self-Mediating
Managerial
Preventive
Professional

Explicação

Questão 4 de 117

1

"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict

Selecione uma das seguintes:

Professional
Preventive
Self-Mediating
Managerial

Explicação

Questão 5 de 117

1

"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict

Selecione uma das seguintes:

Professional
Self-Mediating
Preventive
Managerial

Explicação

Questão 6 de 117

1

Which of this desicion-making styles requires less information and focuses on one option?

Selecione uma das seguintes:

None of the given
Integrative,
Decisive
Flexible
Hierarchic

Explicação

Questão 7 de 117

1

Given description of the way a person makes the desicion as
-Social and responsive
-Decides quickly
-Can change direction of decision
To which desicion-making style can it be related?

Selecione uma das seguintes:

Hierarchic
Decisive
Integrative
Flexible

Explicação

Questão 8 de 117

1

To which step does the Hypotesis relate (in OODA loop )?

Selecione uma das seguintes:

Observe
Aggregate
Decide
Operate
Act

Explicação

Questão 9 de 117

1

Which of this desicion-making styles requires less information and focuses on multiple options?

Selecione uma das seguintes:

Flexible
None of the given
Hierarchic
Decisive
Integrative

Explicação

Questão 10 de 117

1

Which of this desicion-making styles requires more information and focuses on multiple options?

Selecione uma das seguintes:

Decisive
Hierarchic
Integrative
Flexible
None of the given

Explicação

Questão 11 de 117

1

Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?

Selecione uma das seguintes:

Transformational leadership
Visionary Leadership
Action centeerd Leadership
Servant Leadership
Blue Ocean Leadership

Explicação

Questão 12 de 117

1

What does Emotional Intelligence mean?

Selecione uma das seguintes:

Ability to manage person's own emotions and to read other people's
Ability of dealing better with negotiation
Ability to control other's behavior
Ability to motivate yourself

Explicação

Questão 13 de 117

1

The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?

Selecione uma das seguintes:

Affiliative
Coaching
Pacesetting
Democratic
Authoritative
Coercive

Explicação

Questão 14 de 117

1

Leadership is about dealing with

Selecione uma das seguintes:

Change
Approval provision
Situation analysis
Attention getting
Complexity

Explicação

Questão 15 de 117

1

How many stages or "passages" in Leadership Pipeline model?

Selecione uma das seguintes:

6
8
5
7
4

Explicação

Questão 16 de 117

1

What is an example of BATNA if you are buying the PC?

Selecione uma das seguintes:

Alternative model of PC you can afford to buy
The preferred model of PC you are looking for
The best model of PC you can buy at your budget
The highest price you agreed to pay
The lowest price you chase

Explicação

Questão 17 de 117

1

What is an example of Reservation ( in case when U want to buy a PC) ?

Selecione uma das seguintes:

The highest price you agreed to pay
Alternative model of PC you can afford to buy
The lowest price you chase
The preferred model of PC you are looking for

Explicação

Questão 18 de 117

1

What is the Bargaining Power?

Selecione uma das seguintes:

Creativity
Strong relationships
Ability to achieve good outcomes
Responsibility
Hard work

Explicação

Questão 19 de 117

1

According to TKI we can define the following Avoiding Negotiation styles as:

Selecione uma das seguintes:

Lose-Lose
Lose-Win
Win-Win
Win-Lose

Explicação

Questão 20 de 117

1

Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?

Selecione uma das seguintes:

Preferred or target price seller would like to receive and Convert house into rental unit
Convert house into rental unit and Preferred or target price seller would like to receive
Preferred or target price seller would like to receive and Lowest price seller will accept
Look for another potential buyer and Take house off the market
Take house off the market and Convert house into rental unit

Explicação

Questão 21 de 117

1

What kinds of ego-states differentiate the Transactional Analysis?

Selecione uma das seguintes:

Parent and Partner
Adult and Child
Partner, Adult and Child
Child, Parent, Adult
Child, Teenager, Adult

Explicação

Questão 22 de 117

1

"Committing to retention" is one the ways to increase:

Selecione uma das seguintes:

Relationship Management
Stock rates
Negotiation Skills
Conflict resolution skills
Social Capital

Explicação

Questão 23 de 117

1

In stress situation "Thinker" inclines to:

Selecione uma das seguintes:

Controlling
Attention getting
Approval Seeking
Perfectionism

Explicação

Questão 24 de 117

1

This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.

Selecione uma das seguintes:

Adult
Student
Child
Parent
Doctor Strange

Explicação

Questão 25 de 117

1

In stress situation "Director" inclines to:

Selecione uma das seguintes:

Perfectionism
Attention getting
Controlling
Approval Seeking

Explicação

Questão 26 de 117

1

In stress situation "Relator" inclines to:

Selecione uma das seguintes:

Attention getting
Approval Seeking
Perfectionism
Controlling

Explicação

Questão 27 de 117

1

Given description of the way a person makes the desicion as
- Intellectual
- Analytical
- Focused
- Expect others to contribute to decisions
- Decisions are final
To which desicion-making style can it be related?

Selecione uma das seguintes:

Decisive
Integrative
Flexible
Hierarchic

Explicação

Questão 28 de 117

1

What is Leadership Pipeline?

Selecione uma das seguintes:

Transition model for leaders success in organization
The survey structure for measuring the quality of leaders' desicions
All of the given
Modern Leadership style
The method of development of self-confidence

Explicação

Questão 29 de 117

1

What is an example of Aspiration (in case if U want to buy a PC) ?

Selecione uma das seguintes:

Alternative model of PC you can afford to buy
The lowest price you chase
The preferred model of PC you are looking for Неверно
The highest price you agreed to pay

Explicação

Questão 30 de 117

1

What is not an example of Stakeholder?

Selecione uma das seguintes:

Approving Manager
Internal Customer
External Customer
Project Manager
Third-party supplier

Explicação

Questão 31 de 117

1

Conflict comprises of the following stages:

Selecione uma das seguintes:

Disfunction, Incident, Misunderstanding, Tension, Critics
Dissatisfaction, Avoidance, Ignorance, Tension, Crisis
Disfunction, Ignorance, Missing, Tension, Crisis
Dissatisfaction, Avoidance, Misspelling, Tension, Critics
Discomfort, Incident, Misunderstanding, Tension, Crisis

Explicação

Questão 32 de 117

1

What key human interaction does Conflict look like?

Selecione uma das seguintes:

Self-Management
Decision
Negotiation
Communication
Leadership

Explicação

Questão 33 de 117

1

Conflict strategy "Fight" can be described as following

Selecione uma das seguintes:

Lose-Lose
Win-Win
Lose-Win
In the middle between two others
Win-Lose

Explicação

Questão 34 de 117

1

Unfolding circumstances — on which step should be done this action (OODA loop steps)?

Selecione uma das seguintes:

Aggregate
Orient
Decide
Observe
Act

Explicação

Questão 35 de 117

1

Which of the following decision-making styles requires more informationand focuses on one option?

Selecione uma das seguintes:

Hierarchic
Flexible
Integrative
Decisive
None of the given

Explicação

Questão 36 de 117

1

What does OODA loop stands for?

Selecione uma das seguintes:

Observe, Orient, Decide, Act
None of the given
Observe, Orient, Discard, Attend
Operate, Orient, Do, Analyze
Observe, Operate, Do, Aggregate

Explicação

Questão 37 de 117

1

What is NOT a focus point of Management?

Selecione uma das seguintes:

Budgeting
Staffing
Organizing
Setting Direction
Planning

Explicação

Questão 38 de 117

1

Management is about dealing with

Selecione uma das seguintes:

Complexity
Change
Attention getting
Situation analysis
Approval provision

Explicação

Questão 39 de 117

1

What is the Vision (in Transformational leadership context)?

Selecione uma das seguintes:

Team dynamics
Pertains to the ability to control others' behavior
A realistic, convincing and attractive depiction of where you want to be in the future
Relationships that help individual to deal with stress more effectively

Explicação

Questão 40 de 117

1

According to TKI we can define the following Competitive Negotiation styles as:

Selecione uma das seguintes:

Lose-Win
Lose-Lose
Win-Win
Win-Lose

Explicação

Questão 41 de 117

1

What does BATNA stand for?

Selecione uma das seguintes:

Best Agreement to Negotiating an Alternative
Best Artificial to Negotiating an Agreement
Best Alternative to Negotiating an Agreement
Best Aspiration to Negotiating an Alternative
Build Agreement to Negotiating an Alternative

Explicação

Questão 42 de 117

1

According to TKI we can define the following Accomodating Negotiation styles as:

Selecione uma das seguintes:

Win-Win
Lose-Lose
Win-Lose
Lose-WIn

Explicação

Questão 43 de 117

1

What kind of influencing factors can be considered as a context in negotiation process?

Selecione uma das seguintes:

Strategies, priorities, emotions, rules
Principals vs agents, priorities, feelings, justice
Strategies, trust, emotions, justice
Principals vs agents, trust, emotions, justice
Strategies, trust, emotions, rules

Explicação

Questão 44 de 117

1

Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides

Selecione uma das seguintes:

Rights
Interests
Power

Explicação

Questão 45 de 117

1

Conflict strategy "Flow" can be described as following

Selecione uma das seguintes:

Win-Lose
Win-Win
In the middle between two others
Lose-Win,
Lose-Lose

Explicação

Questão 46 de 117

1

What is NOT a focus point of Leadership?

Selecione uma das seguintes:

Aligning People
Controlling and Problem Solving
Setting Direction
Motivating People

Explicação

Questão 47 de 117

1

Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?

Selecione uma das seguintes:

Blue Ocean Leadership
Transformational leadership
Visionary Leadership
Action centeerd Leadership
Servant Leadership

Explicação

Questão 48 de 117

1

According to TKI we can define the following Collaborative Negotiation styles as:

Selecione uma das seguintes:

Lose-Win
Lose-Lose
Win-Lose
Win-Win

Explicação

Questão 49 de 117

1

What are negotiation outcomes we have discussed on lectures?

Selecione uma das seguintes:

Transaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice
Transparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes
Transaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice
Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice
Traditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice

Explicação

Questão 50 de 117

1

Social Capital equals

Selecione uma das seguintes:

The effective relationships with key shareholders
The beneficial relationships with society in order to escape environment issues
The effective relationships with main stakeholders
The relationships that make organizations work effectively

Explicação

Questão 51 de 117

1

In Johari window, what is about the 2 window (top right)

Selecione uma das seguintes:

Unknown Area, Unknown by others and unknown by self
Blind Area, Known by others and unknown by self
Open Area, Known by others and self
Hidden Area, Unknown by others and known by self

Explicação

Questão 52 de 117

1

Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?

Selecione uma das seguintes:

Autocratic
Consultative
Collaborative
Transformational
None of the given

Explicação

Questão 53 de 117

1

Job Performance = Ability x _____________
How can we finish this simple equation in context of increasing people performance?

Selecione uma das seguintes:

Skills
Motivation
Fear
Money
Connection

Explicação

Questão 54 de 117

1

According to the following personality characteristics:
— Driven, task-oriented and like to be in control
— Focus on change, growth and goals
— Appear confident
— Enjoy challenges and risks
— Good problem solvers and leaders, - this person more likey to be a...

Selecione uma das seguintes:

Socializer
Director
Thinker
Relator

Explicação

Questão 55 de 117

1

Body language is a form of non-verbal communication, consisting of:

Selecione uma das seguintes:

Paralanguage
Body pose, gestures and eye-movements
Proxemics
Communication Style

Explicação

Questão 56 de 117

1

What does Chronemics study?

Selecione uma das seguintes:

How people count the time
How people use the skills
How people use the time
How people use the advices
How people use the space

Explicação

Questão 57 de 117

1

What is Social Loafing?

Selecione uma das seguintes:

People exert less effort in group than on own
People do not exert any efforts in social activities
People exert less effort in social activities
People exert more effort in group than on own
People exert more effort in social activities

Explicação

Questão 58 de 117

1

The Three C's of Intrinsic Motivation:

Selecione uma das seguintes:

Cost, Control, Community
Context, Cost, Carrot
Community, Collectivism, Cooperation
Collaboration, Content, Choice
Control, Cooperation, Colleagues

Explicação

Questão 59 de 117

1

What is the least influencing factor in interaction process according to the first lecture?

Selecione uma das seguintes:

Culture
Environment
Communication Style
Personality Type
Motivation

Explicação

Questão 60 de 117

1

According to Maslow's Hierarchy of Needs we have need in family and acceptance within a group at level (from bottom to top) —

Selecione uma das seguintes:

4
3
1
5
2

Explicação

Questão 61 de 117

1

What does Proxemics study?

Selecione uma das seguintes:

How people use non-verbal cues in their speech
How mammals show emotion reliably in their faces
How people perceive information via colours
How people and other animals communicate via touching
How people use and perceive the physical space around them

Explicação

Questão 62 de 117

1

7% — 38% — 55% Principle means that:

Selecione uma ou mais das seguintes:

38% is delivered through the speaker's tone
38% is delivered through the non-verbal communication
7% is delivered through the non-verbal communication
55% of the message is delivered through the speaker's tone
55% of the message comes from non-verbal communication

Explicação

Questão 63 de 117

1

The words "Expressive, Candid, Dialogue, Seeking to Understand, Listens, Reasonable" correspond to the following style of communication:

Selecione uma das seguintes:

Passive Aggressive
Aggressive
Passive
Assertive

Explicação

Questão 64 de 117

1

The following characteristics of team performance are more likely to testify about

Agreement and consensus formed
Clear roles and responsibilities
Large decisions made by group agreement
Smaller decisions delegated

Selecione uma das seguintes:

Ubnorming Phase
Storming Phase
Forming Phase
Performing Phase
Norming Phase

Explicação

Questão 65 de 117

1

In managing Human interaction should we plan the interaction whenever we are not time limited?

Selecione uma das seguintes:

Yes, of course. Human interaction is more likely to contain unpredictable factors.
No, it is not necessary — at work all staff are perfectly trained to act according with code.

Explicação

Questão 66 de 117

1

The following characteristics of team performance are more likely to testify about:

Shared vision
Team functions independently
Focus on over-achieving goals
High degree of autonomy

Selecione uma das seguintes:

Performing Phase
Norming Phase
Storming Phase
Ubnorming Phase
Forming Phase

Explicação

Questão 67 de 117

1

Focuses on the degree the society embraces or does not embrace long-term devotion to traditional, forward-thinking values — this description is true for ____ Hofstede's Cultural Dimension.

Selecione uma das seguintes:

LTO
IDV
PDI
MAS
UAI

Explicação

Questão 68 de 117

1

RAPID (in decision-making) states for:

Selecione uma das seguintes:

Recommend
Advise
Perform
Influence
Decide
Recommend
Agree
Perform
Input
Decide
Recommend
Agree
Perform
Influence
Decide
Recommend
Advise
Perform
Input
Decide
Recommend
Argue
Perform
Influence
Decide

Explicação

Questão 69 de 117

1

An integrated model of successful team performance comprised of the following:

Selecione uma das seguintes:

Forming, Starting, Nurturing, Performing
Team Context, Essentional Conditions, Team Performance
Forming, Storming, Norming
Forming, Norming, Performing
Calling, Carrying, Completion

Explicação

Questão 70 de 117

1

What are the components of Culture in accordance with Hofstede's onion model?

Selecione uma das seguintes:

Values, Behavior, Believes, Religion
Environment, Context, Experience, Traditions
Art, Literature, Music, Songs
Science, Education, Art, Literature
Values, Rituals, Heroes, Symbols

Explicação

Questão 71 de 117

1

Maslow's Hierarchy of Needs comprised of the following:

Selecione uma das seguintes:

Self-actualization, Esteem, Belonging, Safety, Psychological
Self-actualization, Esteem, Belonging, Society, Physiological
Self-management, Estate, Belonging, Society, Physiological
Self-actualization, Estate, Belonging, Safety, Physiological
Self-actualization, Esteem, Belonging, Safety, Physiological

Explicação

Questão 72 de 117

1

Centralized organizations;
More complex hierarchies;
Large gaps in compensation, authority and respect — according to this characteristics we can conclude:

Selecione uma das seguintes:

High PDI index
Low PDI index
High IDV index
Middle PDI index
Low MAS index

Explicação

Questão 73 de 117

1

Focuses on the level of tolerance for uncertainty and ambiguity within the society — this description is true for _____ Hofstede's Cultural Dimension

Selecione uma das seguintes:

LTO
UAI
PDI
MAS
IDV

Explicação

Questão 74 de 117

1

What are the steps of Decision Making?

Selecione uma ou mais das seguintes:

Frame Decision
Devise a plan
Carry out the plan
Reflection
Reschedule the time
Collection of information

Explicação

Questão 75 de 117

1

Focuses on the importance a society places on masculine or feminine behavior — this description is true for _____ Hofstede's Cultural Dimension

Selecione uma das seguintes:

UAI
LTO
IDV
PDI
MAS

Explicação

Questão 76 de 117

1

MBTI personality style ESTJ is stated for:

Selecione uma das seguintes:

Extraverted
Sensing
Trusting
Judging
External
Smart
Thinking
Judging
Extroverted
Sensing
Thinking
Judging
Extroverted
Smart
Thinking
Judging
External
Senses
Smart
Judging

Explicação

Questão 77 de 117

1

Group size does influence human interactions. Is this sentence true or false?

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 78 de 117

1

Many social conventions;
People are expressive and are allowed to show anger or emotions, if necessary;
A high energy society, if people feel that they are in control of their life instead of feeling overwhelmed by life's vagaries — this characteristics describes a society with...

Selecione uma das seguintes:

Middle PDI index
High UAI index
High IDV index
High MAS index
High PDI index

Explicação

Questão 79 de 117

1

What factors influence Motivation?

Selecione uma das seguintes:

Carrots and Sticks
Interests, Rights, Power
Rewards, Penalties, Consequences
Intrinsic, Extrinsic
Time Frame, Resources, Costs

Explicação

Questão 80 de 117

1

What are the phases of Bruce Tuckman's Phases of Group Development?

Selecione uma das seguintes:

Framing, Storming, Norming, Performing
Forming, Starting, Nurturing, Performing
Forming, Storming, Norming, Performing
Framing, Starting, Norming, Performing

Explicação

Questão 81 de 117

1

What is the optimal group size?

Selecione uma das seguintes:

7 — 15
18 — 22
12 — 21
4 — 7
15 — 20

Explicação

Questão 82 de 117

1

College students listen to about 50% of what is said and remember 25% of the content after 2 days. Is this sentence true or false?

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 83 de 117

1

The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?

Selecione uma das seguintes:

Coercive
Coaching
Affiliative
Authoritative
Democratic
Pacesetting

Explicação

Questão 84 de 117

1

According to TKI we can define the following Avoiding Negotiation styles as:

Selecione uma das seguintes:

Lose-Lose
Win-Lose
Win-Win
Lose-Win

Explicação

Questão 85 de 117

1

Given description of the way a person makes the desicion as
- Task oriented
- Direct
- Efficient
- Likes to stick to decision
To which desicion-making style can it be related?

Selecione uma das seguintes:

Decisive
Flexible
Hierarchic
Integrative

Explicação

Questão 86 de 117

1

Given description of the way a person makes the desicion as
- Social and responsive
- Decides quickly
- Can change direction of decision
To which desicion-making style can it be related?

Selecione uma das seguintes:

Flexible
Integrative
Hierarchic
Decisive

Explicação

Questão 87 de 117

1

Given description of the way a person makes the desicion as
- Participative
- Uses inputs from multiple sources
- May change decision over time
To which desicion-making style can it be related?

Selecione uma das seguintes:

Flexible
Integrative
Decisive
Hierarchic

Explicação

Questão 88 de 117

1

"Determining whether the problem you are defining is a root cause" is related to the following step of decision-making:

Selecione uma das seguintes:

Collection of information
Frame Decision
Reflection
Carry out the plan
Devise a plan

Explicação

Questão 89 de 117

1

What is the least influencing factor in interaction process according to the first lecture?

Selecione uma das seguintes:

Culture
Communication style
Environment
Motivation
Personality type

Explicação

Questão 90 de 117

1

What is the key interaction for this course among human interaction examples?

Selecione uma das seguintes:

Marketing
Family creation
Sales
Decision making
Eco area

Explicação

Questão 91 de 117

1

Which of the given is not a type of Non Verbal Communication (NVC) ?

Selecione uma das seguintes:

Paralanguage
Verbal Communication Style
Movement and Body Position
Facial Expression
Eye Contact

Explicação

Questão 92 de 117

1

Smallest size capable of performing task effectively. In this sentence true or false?

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 93 de 117

1

“80/20 Rule” is used in the following Decision-Making technique?

Selecione uma das seguintes:

Cost/Benefit Analysis
SWOT
Pareto Analysis
Pair Comparison
T-Charts

Explicação

Questão 94 de 117

1

What does Haptic communication mean?

Selecione uma das seguintes:

How people and other animals communicate via touching.
How mammals show emotion reliably in their faces.
How people use and perceive the physical space around them.
How people use non verbal cues in their speech.
How people perceive information via colors.

Explicação

Questão 95 de 117

1

What are the essential conditions for successful team performance?

Selecione uma das seguintes:

Productivity, Cohesion, Learning, Integration.
Required skills and knowledge, Proper motivation and effort, Coordinating and communicating activities
Productivity, Collaboration, Learning, Integration.
Goal setting organization, Collaboration, Integration
Organizational context, Team design, Team culture

Explicação

Questão 96 de 117

1

"Interpersonal conflicts that are less complex" states for the following level of mediation:

Selecione uma das seguintes:

Self-Mediating
Managerial
Professional
Preventive

Explicação

Questão 97 de 117

1

According to Edward T. Hall how many levels of personal reaction exist?

Selecione uma das seguintes:

5
2
12
6
4

Explicação

Questão 98 de 117

1

Do one thing at a time;
Concentrate on the job;
Take time commitments seriously;
Are committed to the job
— these characteristics are more tend to ... person

Selecione uma das seguintes:

Semichronic
Monochronic
Both of Polychronic and Monochronic
Quadrochronic
Polychronic

Explicação

Questão 99 de 117

1

What are types of communication style?

Selecione uma das seguintes:

Decisive, Aggressive
Aggressive, Passive, Assertive
Persuasive, Decisive, Passive
Persuasive, Decisive

Explicação

Questão 100 de 117

1

What are the levels of interaction size?

Selecione uma das seguintes:

Local
Domestic
International
Worldwide
Face to face
Face to Group
Group to Face
Group to Group
Small
Big
Large
Huge
One on one
Small team
Large team
Across teams
Organizational
Local
Domestic
Regional
Corporational

Explicação

Questão 101 de 117

1

The words "Forceful, Bombastic, In Your face, Intimidating, Monopolizing" correspond to the following style of communication:

Selecione uma das seguintes:

Passive
Aggressive
Assertive
Passive Aggressive

Explicação

Questão 102 de 117

1

What are the tips for active listeting?

Selecione uma ou mais das seguintes:

Show you are listening
Lack of interest
Provide feedback
Show you understand
Distracting delivery
Pay attention

Explicação

Questão 103 de 117

1

Most people are as good at listening as they are at talking? Is this sentence False or True?

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 104 de 117

1

Body language is a form of non-verbal communication, consisting of :

Selecione uma das seguintes:

Paralanguage
Proxemis
Body pose, gestures, and eye movements
Communication Style

Explicação

Questão 105 de 117

1

Which skill is more likely be considered as the one for an effective manager (in context of people management)?

Selecione uma das seguintes:

Product Testing
Sufficient knowledge about web frameworks
Self-advertisement
Marketing
Working with teams

Explicação

Questão 106 de 117

1

What are three methods of motivation others (which are more likely to work on long period of time)

Selecione uma das seguintes:

Carrots, Sticks and Money
Courage, Positive Reinforcement, Personal Development
Fear, Negative Reinforcement, Personal Control
Fear, Positive Reinforcement, Personal Growth
Candies, Stick, Money

Explicação

Questão 107 de 117

1

Platinum Rule theory is based on the following Basic Personality Areas:

Selecione uma das seguintes:

External or Internal;
Sensing or Intuition;
Thinking or Feeling;
Judging or Perceiving;
Director;
Socializer;
Relater;
Analyzer;
External or Internal;
Senses or Intuition;
Smart or Feeling;
Judging or Perceiving;
Dominant;
Steadiness; Influence;
Compliant;
Extroverted or Introverted;
Sensing or Intuitive;
Thinking or Feeling;
Judging or Perceiving;

Explicação

Questão 108 de 117

1

The words "Submissive, Timid, Quiet, Reluctant to speak, Reactive" correspond to the following style of communication:

Selecione uma das seguintes:

Aggressive
Passive Aggressive
Passive
Assertive

Explicação

Questão 109 de 117

1

What kind of emotion are expressed on face of the woman?

Selecione uma das seguintes:

Surprise
Interest
Disgust
Contempt
Fear

Explicação

Questão 110 de 117

1

If we examine "gentlemanity" as an artificial culture, to which level of culture onion will Sir Don Quijote of La Mancha refer?

Selecione uma das seguintes:

1
4
3
2
0

Explicação

Questão 111 de 117

1

- Do many things at once;
- Are highly distractible and subject to interruptions;
- Consider an objective to be achieved, if possible;
- Are committed to people and human relationships - these characteristics are more tend to ... person

Selecione uma das seguintes:

Both of Polychronic and Monochronic
Semichronic
Polychronic
Monochronic
Quadrochronic

Explicação

Questão 112 de 117

1

What are the course assignments?

Selecione uma das seguintes:

Case studies, Role plays, Video analysis, Essays
Exercises, Role plays, Video analysis, Essays
Exercises, Role plays, Video analysis, Case studies
Reading assignments, Role plays, Case studies, Listening
Reading, Writing, Speaking, Listening

Explicação

Questão 113 de 117

1

What are the goals of this course?

Selecione uma das seguintes:

Improve skills in communication, conflict resolution, negotiation, leadership, teamwork, situation analysis and decision-making
Improve skills in communication, negotiation, presentation, staff management, customer support management
Program coding development, Role plays competition, Time management, Exercise completion
Complete Case studies, Software projects, Role play situation analysis, Video analysis
Improve skills in communication, self-management, social management, leadership

Explicação

Questão 114 de 117

1

What are 5 dysfunctions of a team?

Selecione uma das seguintes:

Trust, Conflict, Commitment, Accountability, Results (Just remember)
###

Explicação

Questão 115 de 117

1

When you provide a feedback, what rules you should follow?

Selecione uma das seguintes:

Balance positive and negative;
Be specific and nonjudgmental;
Provide suggestions and guidance;
Be timely
###

Explicação

Questão 116 de 117

1

"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict:

Selecione uma das seguintes:

Self-Mediating
Professional
Preventive
Managerial

Explicação

Questão 117 de 117

1

"A neutral third-party helps mediate move complex interpersonal conflicts and disputes or less complex conflicts between groups" states for the following level of Mediation of Conflict:

Selecione uma das seguintes:

Managerial
Professional
Preventive
Self-Mediating

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SDP11 final preparation

SDP11_Final

Questão 1 de 117

Conflict strategy "Compromise" can be described as following

Selecione uma das seguintes:

Explicação

Questão 2 de 117

Conflict strategy "Flight" can be described as following

Selecione uma das seguintes:

Explicação

Questão 3 de 117

"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict

Selecione uma das seguintes:

Explicação

Questão 4 de 117

"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict

Selecione uma das seguintes:

Explicação

Questão 5 de 117

"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict

Selecione uma das seguintes:

Explicação

Questão 6 de 117

Which of this desicion-making styles requires less information and focuses on one option?

Selecione uma das seguintes:

Explicação

Questão 7 de 117

Given description of the way a person makes the desicion as -Social and responsive -Decides quickly -Can change direction of decision To which desicion-making style can it be related?

Selecione uma das seguintes:

Explicação

Questão 8 de 117

To which step does the Hypotesis relate (in OODA loop )?

Selecione uma das seguintes:

Explicação

Questão 9 de 117

Which of this desicion-making styles requires less information and focuses on multiple options?

Selecione uma das seguintes:

Explicação

Questão 10 de 117

Which of this desicion-making styles requires more information and focuses on multiple options?

Selecione uma das seguintes:

Explicação

Questão 11 de 117

Given description as - Creates an inspiring vision of the future; - Motivates and inspires people to engage with that vision; - Manages delivery of the vision; - Coaches and builds a team. To which Leadership style is this more suitable?

Selecione uma das seguintes:

Explicação

Questão 12 de 117

What does Emotional Intelligence mean?

Selecione uma das seguintes:

Explicação

Questão 13 de 117

The description: -Sets high standards and leads by example -Wants to do things better and faster corresponds to which Leadership style?

Selecione uma das seguintes:

Explicação

Questão 14 de 117

Leadership is about dealing with

Selecione uma das seguintes:

Explicação

Questão 15 de 117

How many stages or "passages" in Leadership Pipeline model?

Selecione uma das seguintes:

Explicação

Questão 16 de 117

What is an example of BATNA if you are buying the PC?

Selecione uma das seguintes:

Explicação

Questão 17 de 117

What is an example of Reservation ( in case when U want to buy a PC) ?

Selecione uma das seguintes:

Explicação

Questão 18 de 117

What is the Bargaining Power?

Selecione uma das seguintes:

Explicação

Questão 19 de 117

According to TKI we can define the following Avoiding Negotiation styles as:

Selecione uma das seguintes:

Explicação

Questão 20 de 117

Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?

Given description of the way a person makes the desicion as
-Social and responsive
-Decides quickly
-Can change direction of decision
To which desicion-making style can it be related?

Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?

The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?

Given description of the way a person makes the desicion as
- Intellectual
- Analytical
- Focused
- Expect others to contribute to decisions
- Decisions are final
To which desicion-making style can it be related?