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SDP11_Final

Description

SDP11 final preparation
Good Guy Beket
Quiz by Good Guy Beket, updated more than 1 year ago
Good Guy Beket
Created by Good Guy Beket almost 6 years ago
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Resource summary

Question 1

Question
Conflict strategy "Compromise" can be described as following
Answer
  • Lose-Win,
  • Win-Win,
  • In the middle between two others
  • Win-Lose
  • Lose-Lose

Question 2

Question
Conflict strategy "Flight" can be described as following
Answer
  • Win-Lose
  • Lose-Win
  • Lose-Lose
  • In the middle between two others
  • Win-Win

Question 3

Question
"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict
Answer
  • Self-Mediating
  • Managerial
  • Preventive
  • Professional

Question 4

Question
"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict
Answer
  • Professional
  • Preventive
  • Self-Mediating
  • Managerial

Question 5

Question
"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict
Answer
  • Professional
  • Self-Mediating
  • Preventive
  • Managerial

Question 6

Question
Which of this desicion-making styles requires less information and focuses on one option?
Answer
  • None of the given
  • Integrative,
  • Decisive
  • Flexible
  • Hierarchic

Question 7

Question
Given description of the way a person makes the desicion as -Social and responsive -Decides quickly -Can change direction of decision To which desicion-making style can it be related?
Answer
  • Hierarchic
  • Decisive
  • Integrative
  • Flexible

Question 8

Question
To which step does the Hypotesis relate (in OODA loop )?
Answer
  • Observe
  • Aggregate
  • Decide
  • Operate
  • Act

Question 9

Question
Which of this desicion-making styles requires less information and focuses on multiple options?
Answer
  • Flexible
  • None of the given
  • Hierarchic
  • Decisive
  • Integrative

Question 10

Question
Which of this desicion-making styles requires more information and focuses on multiple options?
Answer
  • Decisive
  • Hierarchic
  • Integrative
  • Flexible
  • None of the given

Question 11

Question
Given description as - Creates an inspiring vision of the future; - Motivates and inspires people to engage with that vision; - Manages delivery of the vision; - Coaches and builds a team. To which Leadership style is this more suitable?
Answer
  • Transformational leadership
  • Visionary Leadership
  • Action centeerd Leadership
  • Servant Leadership
  • Blue Ocean Leadership

Question 12

Question
What does Emotional Intelligence mean?
Answer
  • Ability to manage person's own emotions and to read other people's
  • Ability of dealing better with negotiation
  • Ability to control other's behavior
  • Ability to motivate yourself

Question 13

Question
The description: -Sets high standards and leads by example -Wants to do things better and faster corresponds to which Leadership style?
Answer
  • Affiliative
  • Coaching
  • Pacesetting
  • Democratic
  • Authoritative
  • Coercive

Question 14

Question
Leadership is about dealing with
Answer
  • Change
  • Approval provision
  • Situation analysis
  • Attention getting
  • Complexity

Question 15

Question
How many stages or "passages" in Leadership Pipeline model?
Answer
  • 6
  • 8
  • 5
  • 7
  • 4

Question 16

Question
What is an example of BATNA if you are buying the PC?
Answer
  • Alternative model of PC you can afford to buy
  • The preferred model of PC you are looking for
  • The best model of PC you can buy at your budget
  • The highest price you agreed to pay
  • The lowest price you chase

Question 17

Question
What is an example of Reservation ( in case when U want to buy a PC) ?
Answer
  • The highest price you agreed to pay
  • Alternative model of PC you can afford to buy
  • The lowest price you chase
  • The preferred model of PC you are looking for

Question 18

Question
What is the Bargaining Power?
Answer
  • Creativity
  • Strong relationships
  • Ability to achieve good outcomes
  • Responsibility
  • Hard work

Question 19

Question
According to TKI we can define the following Avoiding Negotiation styles as:
Answer
  • Lose-Lose
  • Lose-Win
  • Win-Win
  • Win-Lose

Question 20

Question
Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?
Answer
  • Preferred or target price seller would like to receive and Convert house into rental unit
  • Convert house into rental unit and Preferred or target price seller would like to receive
  • Preferred or target price seller would like to receive and Lowest price seller will accept
  • Look for another potential buyer and Take house off the market
  • Take house off the market and Convert house into rental unit

Question 21

Question
What kinds of ego-states differentiate the Transactional Analysis?
Answer
  • Parent and Partner
  • Adult and Child
  • Partner, Adult and Child
  • Child, Parent, Adult
  • Child, Teenager, Adult

Question 22

Question
"Committing to retention" is one the ways to increase:
Answer
  • Relationship Management
  • Stock rates
  • Negotiation Skills
  • Conflict resolution skills
  • Social Capital

Question 23

Question
In stress situation "Thinker" inclines to:
Answer
  • Controlling
  • Attention getting
  • Approval Seeking
  • Perfectionism

Question 24

Question
This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.
Answer
  • Adult
  • Student
  • Child
  • Parent
  • Doctor Strange

Question 25

Question
In stress situation "Director" inclines to:
Answer
  • Perfectionism
  • Attention getting
  • Controlling
  • Approval Seeking

Question 26

Question
In stress situation "Relator" inclines to:
Answer
  • Attention getting
  • Approval Seeking
  • Perfectionism
  • Controlling

Question 27

Question
Given description of the way a person makes the desicion as - Intellectual - Analytical - Focused - Expect others to contribute to decisions - Decisions are final To which desicion-making style can it be related?
Answer
  • Decisive
  • Integrative
  • Flexible
  • Hierarchic

Question 28

Question
What is Leadership Pipeline?
Answer
  • Transition model for leaders success in organization
  • The survey structure for measuring the quality of leaders' desicions
  • All of the given
  • Modern Leadership style
  • The method of development of self-confidence

Question 29

Question
What is an example of Aspiration (in case if U want to buy a PC) ?
Answer
  • Alternative model of PC you can afford to buy
  • The lowest price you chase
  • The preferred model of PC you are looking for Неверно
  • The highest price you agreed to pay

Question 30

Question
What is not an example of Stakeholder?
Answer
  • Approving Manager
  • Internal Customer
  • External Customer
  • Project Manager
  • Third-party supplier

Question 31

Question
Conflict comprises of the following stages:
Answer
  • Disfunction, Incident, Misunderstanding, Tension, Critics
  • Dissatisfaction, Avoidance, Ignorance, Tension, Crisis
  • Disfunction, Ignorance, Missing, Tension, Crisis
  • Dissatisfaction, Avoidance, Misspelling, Tension, Critics
  • Discomfort, Incident, Misunderstanding, Tension, Crisis

Question 32

Question
What key human interaction does Conflict look like?
Answer
  • Self-Management
  • Decision
  • Negotiation
  • Communication
  • Leadership

Question 33

Question
Conflict strategy "Fight" can be described as following
Answer
  • Lose-Lose
  • Win-Win
  • Lose-Win
  • In the middle between two others
  • Win-Lose

Question 34

Question
Unfolding circumstances — on which step should be done this action (OODA loop steps)?
Answer
  • Aggregate
  • Orient
  • Decide
  • Observe
  • Act

Question 35

Question
Which of the following decision-making styles requires more informationand focuses on one option?
Answer
  • Hierarchic
  • Flexible
  • Integrative
  • Decisive
  • None of the given

Question 36

Question
What does OODA loop stands for?
Answer
  • Observe, Orient, Decide, Act
  • None of the given
  • Observe, Orient, Discard, Attend
  • Operate, Orient, Do, Analyze
  • Observe, Operate, Do, Aggregate

Question 37

Question
What is NOT a focus point of Management?
Answer
  • Budgeting
  • Staffing
  • Organizing
  • Setting Direction
  • Planning

Question 38

Question
Management is about dealing with
Answer
  • Complexity
  • Change
  • Attention getting
  • Situation analysis
  • Approval provision

Question 39

Question
What is the Vision (in Transformational leadership context)?
Answer
  • Team dynamics
  • Pertains to the ability to control others' behavior
  • A realistic, convincing and attractive depiction of where you want to be in the future
  • Relationships that help individual to deal with stress more effectively

Question 40

Question
According to TKI we can define the following Competitive Negotiation styles as:
Answer
  • Lose-Win
  • Lose-Lose
  • Win-Win
  • Win-Lose

Question 41

Question
What does BATNA stand for?
Answer
  • Best Agreement to Negotiating an Alternative
  • Best Artificial to Negotiating an Agreement
  • Best Alternative to Negotiating an Agreement
  • Best Aspiration to Negotiating an Alternative
  • Build Agreement to Negotiating an Alternative

Question 42

Question
According to TKI we can define the following Accomodating Negotiation styles as:
Answer
  • Win-Win
  • Lose-Lose
  • Win-Lose
  • Lose-WIn

Question 43

Question
What kind of influencing factors can be considered as a context in negotiation process?
Answer
  • Strategies, priorities, emotions, rules
  • Principals vs agents, priorities, feelings, justice
  • Strategies, trust, emotions, justice
  • Principals vs agents, trust, emotions, justice
  • Strategies, trust, emotions, rules

Question 44

Question
Resolving a conflict on the_________ level is: Less expensive Less time consuming and resource intense Generally less emotionally charged More likely to result in a solution that satisfies both sides
Answer
  • Rights
  • Interests
  • Power

Question 45

Question
Conflict strategy "Flow" can be described as following
Answer
  • Win-Lose
  • Win-Win
  • In the middle between two others
  • Lose-Win,
  • Lose-Lose

Question 46

Question
What is NOT a focus point of Leadership?
Answer
  • Aligning People
  • Controlling and Problem Solving
  • Setting Direction
  • Motivating People

Question 47

Question
Given description as - Creates an inspiring vision of the future; - Motivates and inspires people to engage with that vision; - Manages delivery of the vision; - Coaches and builds a team. To which Leadership style is this more suitable?
Answer
  • Blue Ocean Leadership
  • Transformational leadership
  • Visionary Leadership
  • Action centeerd Leadership
  • Servant Leadership

Question 48

Question
According to TKI we can define the following Collaborative Negotiation styles as:
Answer
  • Lose-Win
  • Lose-Lose
  • Win-Lose
  • Win-Win

Question 49

Question
What are negotiation outcomes we have discussed on lectures?
Answer
  • Transaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice
  • Transparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes
  • Transaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice
  • Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice
  • Traditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice

Question 50

Question
Social Capital equals
Answer
  • The effective relationships with key shareholders
  • The beneficial relationships with society in order to escape environment issues
  • The effective relationships with main stakeholders
  • The relationships that make organizations work effectively

Question 51

Question
In Johari window, what is about the 2 window (top right)
Answer
  • Unknown Area, Unknown by others and unknown by self
  • Blind Area, Known by others and unknown by self
  • Open Area, Known by others and self
  • Hidden Area, Unknown by others and known by self

Question 52

Question
Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?
Answer
  • Autocratic
  • Consultative
  • Collaborative
  • Transformational
  • None of the given

Question 53

Question
Job Performance = Ability x _____________ How can we finish this simple equation in context of increasing people performance?
Answer
  • Skills
  • Motivation
  • Fear
  • Money
  • Connection

Question 54

Question
According to the following personality characteristics: — Driven, task-oriented and like to be in control — Focus on change, growth and goals — Appear confident — Enjoy challenges and risks — Good problem solvers and leaders, - this person more likey to be a...
Answer
  • Socializer
  • Director
  • Thinker
  • Relator

Question 55

Question
Body language is a form of non-verbal communication, consisting of:
Answer
  • Paralanguage
  • Body pose, gestures and eye-movements
  • Proxemics
  • Communication Style

Question 56

Question
What does Chronemics study?
Answer
  • How people count the time
  • How people use the skills
  • How people use the time
  • How people use the advices
  • How people use the space

Question 57

Question
What is Social Loafing?
Answer
  • People exert less effort in group than on own
  • People do not exert any efforts in social activities
  • People exert less effort in social activities
  • People exert more effort in group than on own
  • People exert more effort in social activities

Question 58

Question
The Three C's of Intrinsic Motivation:
Answer
  • Cost, Control, Community
  • Context, Cost, Carrot
  • Community, Collectivism, Cooperation
  • Collaboration, Content, Choice
  • Control, Cooperation, Colleagues

Question 59

Question
What is the least influencing factor in interaction process according to the first lecture?
Answer
  • Culture
  • Environment
  • Communication Style
  • Personality Type
  • Motivation

Question 60

Question
According to Maslow's Hierarchy of Needs we have need in family and acceptance within a group at level (from bottom to top) —
Answer
  • 4
  • 3
  • 1
  • 5
  • 2

Question 61

Question
What does Proxemics study?
Answer
  • How people use non-verbal cues in their speech
  • How mammals show emotion reliably in their faces
  • How people perceive information via colours
  • How people and other animals communicate via touching
  • How people use and perceive the physical space around them

Question 62

Question
7% — 38% — 55% Principle means that:
Answer
  • 38% is delivered through the speaker's tone
  • 38% is delivered through the non-verbal communication
  • 7% is delivered through the non-verbal communication
  • 55% of the message is delivered through the speaker's tone
  • 55% of the message comes from non-verbal communication

Question 63

Question
The words "Expressive, Candid, Dialogue, Seeking to Understand, Listens, Reasonable" correspond to the following style of communication:
Answer
  • Passive Aggressive
  • Aggressive
  • Passive
  • Assertive

Question 64

Question
The following characteristics of team performance are more likely to testify about Agreement and consensus formed Clear roles and responsibilities Large decisions made by group agreement Smaller decisions delegated
Answer
  • Ubnorming Phase
  • Storming Phase
  • Forming Phase
  • Performing Phase
  • Norming Phase

Question 65

Question
In managing Human interaction should we plan the interaction whenever we are not time limited?
Answer
  • Yes, of course. Human interaction is more likely to contain unpredictable factors.
  • No, it is not necessary — at work all staff are perfectly trained to act according with code.

Question 66

Question
The following characteristics of team performance are more likely to testify about: Shared vision Team functions independently Focus on over-achieving goals High degree of autonomy
Answer
  • Performing Phase
  • Norming Phase
  • Storming Phase
  • Ubnorming Phase
  • Forming Phase

Question 67

Question
Focuses on the degree the society embraces or does not embrace long-term devotion to traditional, forward-thinking values — this description is true for ____ Hofstede's Cultural Dimension.
Answer
  • LTO
  • IDV
  • PDI
  • MAS
  • UAI

Question 68

Question
RAPID (in decision-making) states for:
Answer
  • Recommend Advise Perform Influence Decide
  • Recommend Agree Perform Input Decide
  • Recommend Agree Perform Influence Decide
  • Recommend Advise Perform Input Decide
  • Recommend Argue Perform Influence Decide

Question 69

Question
An integrated model of successful team performance comprised of the following:
Answer
  • Forming, Starting, Nurturing, Performing
  • Team Context, Essentional Conditions, Team Performance
  • Forming, Storming, Norming
  • Forming, Norming, Performing
  • Calling, Carrying, Completion

Question 70

Question
What are the components of Culture in accordance with Hofstede's onion model?
Answer
  • Values, Behavior, Believes, Religion
  • Environment, Context, Experience, Traditions
  • Art, Literature, Music, Songs
  • Science, Education, Art, Literature
  • Values, Rituals, Heroes, Symbols

Question 71

Question
Maslow's Hierarchy of Needs comprised of the following:
Answer
  • Self-actualization, Esteem, Belonging, Safety, Psychological
  • Self-actualization, Esteem, Belonging, Society, Physiological
  • Self-management, Estate, Belonging, Society, Physiological
  • Self-actualization, Estate, Belonging, Safety, Physiological
  • Self-actualization, Esteem, Belonging, Safety, Physiological

Question 72

Question
Centralized organizations; More complex hierarchies; Large gaps in compensation, authority and respect — according to this characteristics we can conclude:
Answer
  • High PDI index
  • Low PDI index
  • High IDV index
  • Middle PDI index
  • Low MAS index

Question 73

Question
Focuses on the level of tolerance for uncertainty and ambiguity within the society — this description is true for _____ Hofstede's Cultural Dimension
Answer
  • LTO
  • UAI
  • PDI
  • MAS
  • IDV

Question 74

Question
What are the steps of Decision Making?
Answer
  • Frame Decision
  • Devise a plan
  • Carry out the plan
  • Reflection
  • Reschedule the time
  • Collection of information

Question 75

Question
Focuses on the importance a society places on masculine or feminine behavior — this description is true for _____ Hofstede's Cultural Dimension
Answer
  • UAI
  • LTO
  • IDV
  • PDI
  • MAS

Question 76

Question
MBTI personality style ESTJ is stated for:
Answer
  • Extraverted Sensing Trusting Judging
  • External Smart Thinking Judging
  • Extroverted Sensing Thinking Judging
  • Extroverted Smart Thinking Judging
  • External Senses Smart Judging

Question 77

Question
Group size does influence human interactions. Is this sentence true or false?
Answer
  • True
  • False

Question 78

Question
Many social conventions; People are expressive and are allowed to show anger or emotions, if necessary; A high energy society, if people feel that they are in control of their life instead of feeling overwhelmed by life's vagaries — this characteristics describes a society with...
Answer
  • Middle PDI index
  • High UAI index
  • High IDV index
  • High MAS index
  • High PDI index

Question 79

Question
What factors influence Motivation?
Answer
  • Carrots and Sticks
  • Interests, Rights, Power
  • Rewards, Penalties, Consequences
  • Intrinsic, Extrinsic
  • Time Frame, Resources, Costs

Question 80

Question
What are the phases of Bruce Tuckman's Phases of Group Development?
Answer
  • Framing, Storming, Norming, Performing
  • Forming, Starting, Nurturing, Performing
  • Forming, Storming, Norming, Performing
  • Framing, Starting, Norming, Performing

Question 81

Question
What is the optimal group size?
Answer
  • 7 — 15
  • 18 — 22
  • 12 — 21
  • 4 — 7
  • 15 — 20

Question 82

Question
College students listen to about 50% of what is said and remember 25% of the content after 2 days. Is this sentence true or false?
Answer
  • True
  • False

Question 83

Question
The description: -Sets high standards and leads by example -Wants to do things better and faster corresponds to which Leadership style?
Answer
  • Coercive
  • Coaching
  • Affiliative
  • Authoritative
  • Democratic
  • Pacesetting

Question 84

Question
According to TKI we can define the following Avoiding Negotiation styles as:
Answer
  • Lose-Lose
  • Win-Lose
  • Win-Win
  • Lose-Win

Question 85

Question
Given description of the way a person makes the desicion as - Task oriented - Direct - Efficient - Likes to stick to decision To which desicion-making style can it be related?
Answer
  • Decisive
  • Flexible
  • Hierarchic
  • Integrative

Question 86

Question
Given description of the way a person makes the desicion as - Social and responsive - Decides quickly - Can change direction of decision To which desicion-making style can it be related?
Answer
  • Flexible
  • Integrative
  • Hierarchic
  • Decisive

Question 87

Question
Given description of the way a person makes the desicion as - Participative - Uses inputs from multiple sources - May change decision over time To which desicion-making style can it be related?
Answer
  • Flexible
  • Integrative
  • Decisive
  • Hierarchic

Question 88

Question
"Determining whether the problem you are defining is a root cause" is related to the following step of decision-making:
Answer
  • Collection of information
  • Frame Decision
  • Reflection
  • Carry out the plan
  • Devise a plan

Question 89

Question
What is the least influencing factor in interaction process according to the first lecture?
Answer
  • Culture
  • Communication style
  • Environment
  • Motivation
  • Personality type

Question 90

Question
What is the key interaction for this course among human interaction examples?
Answer
  • Marketing
  • Family creation
  • Sales
  • Decision making
  • Eco area

Question 91

Question
Which of the given is not a type of Non Verbal Communication (NVC) ?
Answer
  • Paralanguage
  • Verbal Communication Style
  • Movement and Body Position
  • Facial Expression
  • Eye Contact

Question 92

Question
Smallest size capable of performing task effectively. In this sentence true or false?
Answer
  • True
  • False

Question 93

Question
“80/20 Rule” is used in the following Decision-Making technique?
Answer
  • Cost/Benefit Analysis
  • SWOT
  • Pareto Analysis
  • Pair Comparison
  • T-Charts

Question 94

Question
What does Haptic communication mean?
Answer
  • How people and other animals communicate via touching.
  • How mammals show emotion reliably in their faces.
  • How people use and perceive the physical space around them.
  • How people use non verbal cues in their speech.
  • How people perceive information via colors.

Question 95

Question
What are the essential conditions for successful team performance?
Answer
  • Productivity, Cohesion, Learning, Integration.
  • Required skills and knowledge, Proper motivation and effort, Coordinating and communicating activities
  • Productivity, Collaboration, Learning, Integration.
  • Goal setting organization, Collaboration, Integration
  • Organizational context, Team design, Team culture

Question 96

Question
"Interpersonal conflicts that are less complex" states for the following level of mediation:
Answer
  • Self-Mediating
  • Managerial
  • Professional
  • Preventive

Question 97

Question
According to Edward T. Hall how many levels of personal reaction exist?
Answer
  • 5
  • 2
  • 12
  • 6
  • 4

Question 98

Question
Do one thing at a time; Concentrate on the job; Take time commitments seriously; Are committed to the job — these characteristics are more tend to ... person
Answer
  • Semichronic
  • Monochronic
  • Both of Polychronic and Monochronic
  • Quadrochronic
  • Polychronic

Question 99

Question
What are types of communication style?
Answer
  • Decisive, Aggressive
  • Aggressive, Passive, Assertive
  • Persuasive, Decisive, Passive
  • Persuasive, Decisive

Question 100

Question
What are the levels of interaction size?
Answer
  • Local Domestic International Worldwide
  • Face to face Face to Group Group to Face Group to Group
  • Small Big Large Huge
  • One on one Small team Large team Across teams Organizational
  • Local Domestic Regional Corporational

Question 101

Question
The words "Forceful, Bombastic, In Your face, Intimidating, Monopolizing" correspond to the following style of communication:
Answer
  • Passive
  • Aggressive
  • Assertive
  • Passive Aggressive

Question 102

Question
What are the tips for active listeting?
Answer
  • Show you are listening
  • Lack of interest
  • Provide feedback
  • Show you understand
  • Distracting delivery
  • Pay attention

Question 103

Question
Most people are as good at listening as they are at talking? Is this sentence False or True?
Answer
  • True
  • False

Question 104

Question
Body language is a form of non-verbal communication, consisting of :
Answer
  • Paralanguage
  • Proxemis
  • Body pose, gestures, and eye movements
  • Communication Style

Question 105

Question
Which skill is more likely be considered as the one for an effective manager (in context of people management)?
Answer
  • Product Testing
  • Sufficient knowledge about web frameworks
  • Self-advertisement
  • Marketing
  • Working with teams

Question 106

Question
What are three methods of motivation others (which are more likely to work on long period of time)
Answer
  • Carrots, Sticks and Money
  • Courage, Positive Reinforcement, Personal Development
  • Fear, Negative Reinforcement, Personal Control
  • Fear, Positive Reinforcement, Personal Growth
  • Candies, Stick, Money

Question 107

Question
Platinum Rule theory is based on the following Basic Personality Areas:
Answer
  • External or Internal; Sensing or Intuition; Thinking or Feeling; Judging or Perceiving;
  • Director; Socializer; Relater; Analyzer;
  • External or Internal; Senses or Intuition; Smart or Feeling; Judging or Perceiving;
  • Dominant; Steadiness; Influence; Compliant;
  • Extroverted or Introverted; Sensing or Intuitive; Thinking or Feeling; Judging or Perceiving;

Question 108

Question
The words "Submissive, Timid, Quiet, Reluctant to speak, Reactive" correspond to the following style of communication:
Answer
  • Aggressive
  • Passive Aggressive
  • Passive
  • Assertive

Question 109

Question
What kind of emotion are expressed on face of the woman?
Image:
Black (binary/octet-stream)
Answer
  • Surprise
  • Interest
  • Disgust
  • Contempt
  • Fear

Question 110

Question
If we examine "gentlemanity" as an artificial culture, to which level of culture onion will Sir Don Quijote of La Mancha refer?
Answer
  • 1
  • 4
  • 3
  • 2
  • 0

Question 111

Question
- Do many things at once; - Are highly distractible and subject to interruptions; - Consider an objective to be achieved, if possible; - Are committed to people and human relationships - these characteristics are more tend to ... person
Answer
  • Both of Polychronic and Monochronic
  • Semichronic
  • Polychronic
  • Monochronic
  • Quadrochronic

Question 112

Question
What are the course assignments?
Answer
  • Case studies, Role plays, Video analysis, Essays
  • Exercises, Role plays, Video analysis, Essays
  • Exercises, Role plays, Video analysis, Case studies
  • Reading assignments, Role plays, Case studies, Listening
  • Reading, Writing, Speaking, Listening

Question 113

Question
What are the goals of this course?
Answer
  • Improve skills in communication, conflict resolution, negotiation, leadership, teamwork, situation analysis and decision-making
  • Improve skills in communication, negotiation, presentation, staff management, customer support management
  • Program coding development, Role plays competition, Time management, Exercise completion
  • Complete Case studies, Software projects, Role play situation analysis, Video analysis
  • Improve skills in communication, self-management, social management, leadership

Question 114

Question
What are 5 dysfunctions of a team?
Answer
  • Trust, Conflict, Commitment, Accountability, Results (Just remember)
  • ###

Question 115

Question
When you provide a feedback, what rules you should follow?
Answer
  • Balance positive and negative; Be specific and nonjudgmental; Provide suggestions and guidance; Be timely
  • ###

Question 116

Question
"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict:
Answer
  • Self-Mediating
  • Professional
  • Preventive
  • Managerial

Question 117

Question
"A neutral third-party helps mediate move complex interpersonal conflicts and disputes or less complex conflicts between groups" states for the following level of Mediation of Conflict:
Answer
  • Managerial
  • Professional
  • Preventive
  • Self-Mediating
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