What is the name of the system that is used to grant user's access to our applications and the domain?
Active Directory
Microsoft Exchange
PeopleSoft
SecureCRT
What system is used to identify the Employee Status, Job Code, Network ID and Job Status?
WorkForce Management is the Web Console view in which Managers and Administrative Assistants manage Time Cards.
What does the following stand for? 00042D011
Manager Workstation #1 at Store 42
Manager Workstation #11 at Store 42
Register #1 at Store 42
Register #11 at Store 42
If a user is locked out of their account, which of the following will ALWAYS happen?
Lync will prompt for a password (if they are a corporate user)
Outlook will prompt for a password (if it is open)
User will be unable to login using their Network ID
All of the above
Remedy 8.1 is a Web-Based Application
Which of the following are PDT Models? (Check all that apply)
MC3090
MC40
MC75
QL420
If a register is offline, it is safe to assume that the network cord is bad
If you are unsure of how to solve something, what actions would you take BEFORE reaching out to Tier 2?
Search the OneNote/Templates
Search Ticket History
Group-Lync Tier 1
All of the Above
It is okay to directly assign low priority tickets to other departments without consulting Tier 2?
When resetting a corporate user's password while they are off-site, what is the most important thing you MUST do in order for the password to work?
Uncheck the "Change Password on Next Sign-In Box" in Active Directory
Have the user log off of their PC and get to the blue Control - ALT - Delete Screen
Have the user get to the MyHR Login screen
Which passwords can be reset by the IT Service Desk? (Check all that apply)
PMMS Passwords
Active Directory Passwords (AKA DKS# Passwords)
SFS Passwords (Ship From Store)
Register Passwords
