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Service Desk Training
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Questions in this quiz (12)
1What is the name of the system that is used to grant user's access to our applications and the domain?
- AActive Directory
- BMicrosoft Exchange
- CPeopleSoft
- DSecureCRT
2What system is used to identify the Employee Status, Job Code, Network ID and Job Status?
- AActive Directory
- BMicrosoft Exchange
- CPeopleSoft
- DSecureCRT
3WorkForce Management is the Web Console view in which Managers and Administrative Assistants manage Time Cards.
- ATrue
- BFalse
4What does the following stand for?
00042D011- AManager Workstation #1 at Store 42
- BManager Workstation #11 at Store 42
- CRegister #1 at Store 42
- DRegister #11 at Store 42
5If a user is locked out of their account, which of the following will ALWAYS happen?
- ALync will prompt for a password (if they are a corporate user)
- BOutlook will prompt for a password (if it is open)
- CUser will be unable to login using their Network ID
- DAll of the above
6Remedy 8.1 is a Web-Based Application
- ATrue
- BFalse
7Which of the following are PDT Models? (Check all that apply)
- AMC3090
- BMC40
- CMC75
- DQL420
8If a register is offline, it is safe to assume that the network cord is bad
- ATrue
- BFalse
9If you are unsure of how to solve something, what actions would you take BEFORE reaching out to Tier 2?
- ASearch the OneNote/Templates
- BSearch Ticket History
- CGroup-Lync Tier 1
- DAll of the Above
10It is okay to directly assign low priority tickets to other departments without consulting Tier 2?
- ATrue
- BFalse
11When resetting a corporate user's password while they are off-site, what is the most important thing you MUST do in order for the password to work?
- AUncheck the "Change Password on Next Sign-In Box" in Active Directory
- BHave the user log off of their PC and get to the blue Control - ALT - Delete Screen
- CHave the user get to the MyHR Login screen
12Which passwords can be reset by the IT Service Desk? (Check all that apply)
- APMMS Passwords
- BActive Directory Passwords (AKA DKS# Passwords)
- CSFS Passwords (Ship From Store)
- DRegister Passwords
Information
- Description
- Service Desk Training
- Author
- gstera
- Language
- English
- Views
- 67
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