Notebooks use the same technology as desktops except they use less power and take up less space.
Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers.
In a notebook, replacing the motherboard probably means you’ll need to fully disassemble the entire notebook except the LCD assembly.
Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.
A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.
Which of the following is true about notebooks, netbooks, and all-in-one computers?
all-in-one computers have the computer case and keyboard built together
a tablet PC is just another name for a notebook computer
notebooks are always less powerful than desktops
netbooks have fewer features than notebooks
Which type of port is NOT likely to be seen on newer notebook computers?
SD card slot
dial-up modem
Ethernet
HDMI
Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?
they are faster
they are more compact
they use more power
parts are more generic
Which of the following is NOT true about notebook computers?
different models have unique cases
components tend to not be interchangeable
on all models, the hard drive is always in the same place
they use less power than desktops
Which of the following is true about notebook computer software?
the OS is preinstalled at the factory
they use a standard version of the OS
you can buy off-the-shelf diagnostic software
no drivers are required for notebook devices
Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state?
on an SD card that comes with the notebook
in a recovery partition on the hard drive
from a removable drive you order from the manufacturer
by special-ordering a new C: drive from the manufacturer
Which of the following is NOT among the guidelines for handling and caring for a notebook computer?
don’t hold a notebook by the lid
make sure the network location is Public before connecting to the Internet
don’t leave a notebook in a cold or hot car
when traveling, pack the notebook tightly in a suitcase, between soft clothing
Which of the following is NOT a typical button or key combination function on a notebook computer?
screen brightness
CPU speed
dual displays
Wi-Fi on/off
Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?
PC Card
CardBus
ExpressCard
NoteCard
Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on?
S4
S3
S2
S1
Under what circumstance should you always return a notebook to the manufacturer?
for serious repairs and it is under warranty
when you want to add memory
if you need to replace the hard drive
to use an external device in place of the failed component
Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?
connect it to a port replicator, if available
back up data if the computer is working
remove cards and disconnect external devices
remove the battery and unplug the AC adapter
Which type of memory are you likely to find in today’s laptops?
DDR3 RIMMs
DDR2 SIMMS
DDR3 SO-DIMMS
Rambus SIMMs
Which type of hard drive is most likely found in a notebook computer?
5.25” FD
3.5” PATA
1” IDE
2.5” SATA
Which of the following is NOT true about working on a notebook computer in general?
you should follow the same ESD precautions as on desktops
once you’ve learned to service one, it’s the same for all notebooks
you need different tools than you need for desktop maintenance
on newer notebooks, hard drive replacement is fairly easy
Which of the following is true about expansion cards in a notebook computer?
most use standard PCI Express slots but not PCI slots
Mini PCI Express cards are bigger than Mini PCI cards
you may be able to replace an expansion card without extensive disassembly
all Wi-Fi cards are built-in and cannot be replaced
Which of the following is true about replacing the processor on a notebook computer?
notebook processors don’t need thermal compound
you’ll need a soldering iron for most notebooks
notebook processors will typically have a heatsink and fan
the same sockets are used by most desktop computers
What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?
connect it to an external monitor
replace the video card with a known good one
replace the LCD panel with a known good one
connect the LCD panel to another working notebook
What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?
the keyboard is damaged and needs to be replaced
NumLock is on, make sure it is turned off
the trackpad is causing incorrect characters to be entered
the LCD panel is displaying the wrong login data
Which of the following is NOT a consideration for a flickering or dim video display?
verify Windows settings
adjust the LCD brightness
adjust the refresh rate
no drivers are installed
You usually install an OS on a mobile device using a USB device or SD-card
The Android OS is based on Linux
iOS was developed by and continues to be maintained by a consortium of companies
A setting called airplane mode lowers the output power of the Wi-Fi and Bluetooth antennas allowing these networks to function, but at a reduced range.
VMs running under a Type 1 hypervisor are isolated from each other
Which of the following is based on open source code?
Android
Blackberry
Windows Phone
iOS
Which company acquired Android code in 2005 and has a leadership role in its development?
Apple
Symbian
Google
Yahoo
What must you do before using a new iPad or iPod touch?
register it
activate it
install iOS on it
install iTunes on it
What does jailbreaking do?
Allows you to download games for free from Google Play
Allows you download music for free from iTunes
give you administrative privileges to Android
give you root privileges to iOS
Which of the following is a screen that uses electrodes that sense the conductive properties of skin?
dual-touch screen
capacitive touch screen
pressure-sensing screen
resistive touch screen
If you want to be able to wear gloves while using a smart phone, which screen technology will work?
iPod touch screen
retina display touch screen
A SIM card is used for which of the following?
holding data related to your cellular carrier
holding your iTunes music information
controlling the sensitivity of your touch screen
backing up your data and applications
Which type of device is most likely to have a slot for an SD card?
iPod Touch
Android smart phone
iPhone
iPad
What is the accelerometer used for in mobile devices?
adjusting the screen orientation
geotracking
synchronizing data
locating the nearest cell tower
Which component on a smart phone requires pairing with another device?
GPS
WiFi
Bluetooth
SIM card
Which of the following is NOT a function provided by iTunes for iOS devices?
sync data to your computer
install iOS updates
back up data on Apple web sites
restore from backup
What should you configure on an iOS device if you want your data erased after ten failed logon attempts?
Lock Screen
Remote Wipe
iOS Locator
Passcode Lock
What can you do if you want to obtain administrator privileges to an Android device?
delete the normal user account
logon as Admin
root the device
reboot into recovery mode
Which type of virtualization should you deploy to provide a Virtual Desktop Infrastructure?
server-side
client-side
fat-client
type-2
The delegation of server-side virtualization to a third party is referred to as which of the following?
zero client infrastructure
cloud computing
presentation virtualization
App-V
Which of the following is true of a Type 1 hypervisor?
typically used on desktops and laptops
VirtualBox is an example
called bare-metal hypervisor
installs as an application
For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine.
The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear
Laser printers automatically calibrate themselves periodically
If a user complains that a printer is not printing, the problem always lies with the printer itself.
If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required.
____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.
Inkjet
Thermal
Dye-sublimation
Laser
A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____.
REt
REx
VART
eRT
____ printers tend to smudge on inexpensive paper, and they are slower than laser printers.
____ transfer printers use a ribbon that contains wax-based ink.
How is a network printer identified on the network?
by its MAC address
by its IP address
by the manufacturer name
by a 16-bit built-in identifier
Automatically printing on both sides of the page is called ____ printing.
duplex
simplex
duo
complex
A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.
network
shared
remote
local
A dedicated device or computer called a print ____ can control several printers connected to a network.
queue
server
manager
client
When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file.
.xps
.pdf
xml
.doc
To know the IP address of a network printer, direct the printer to print a ____ page.
consumables
configuration
menu map
device
____ is a language used to communicate how a page is to print and was developed by Adobe Systems.
PCL
JCL
PostScript
GDI
What is the process called when Windows receives a print job from an application and places the job in a print queue?
banking
spooling
storing
pooling
What is the first thing you should do to get toner dust off your clothes?
clean immediately with hot water
use a hot hair dryer to blow it off
throw the clothes in the dryer set on high heat
use a can of compressed air to blow off the toner
Which of the following is true regarding cleaning a printer?
for best results, use ammonia-based cleaners
use compressed air to blow out loose toner
wipe the rollers on a laser printer with a dry cloth
use an antistatic vacuum cleaner to pick up toner
How do you know if a printer needs routine maintenance?
the number of days since the last maintenance
the printer stops working if the maintenance period has expired
the number of pages the printer has printed since the last maintenance
the LED display shows the number of days before maintenance is required
Before replacing an image drum, what should you do first?
unplug it and allow the printer to cool down
send several test pages to the printer right before replacing the drum
empty the paper tray
reset the printer to factory defaults
What can you do to improve a printer’s performance?
replace the CPU
increase the memory
install a larger paper tray
replace the toner cartridge
Which of the following is a program embedded in firmware that manages print jobs?
print spooler
print server
printer cache
printer proxy
Which of the following should you check to verify the port a printer is using is enabled and working?
Print logger
System Monitor
Resource Monitor
Device Manager
What tool can you use to stop and restart the Windows print spooler?
Service console
Task Manager
Performance Monitor
MSConfig
