Anthony Schulmeister
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Hardware Support Exam Ch 19, 20, 21 Mike Haine's class University of Akron

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Anthony Schulmeister
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Hardware Support Exam Ch 19, 20, 21

Questão 1 de 71

1

Notebooks use the same technology as desktops except they use less power and take up less space.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 2 de 71

1

Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 3 de 71

1

In a notebook, replacing the motherboard probably means you’ll need to fully disassemble the entire notebook except the LCD assembly.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 4 de 71

1

Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 5 de 71

1

A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 6 de 71

1

Which of the following is true about notebooks, netbooks, and all-in-one computers?

Selecione uma das seguintes:

  • all-in-one computers have the computer case and keyboard built together

  • a tablet PC is just another name for a notebook computer

  • notebooks are always less powerful than desktops

  • netbooks have fewer features than notebooks

Explicação

Questão 7 de 71

1

Which type of port is NOT likely to be seen on newer notebook computers?

Selecione uma das seguintes:

  • SD card slot

  • dial-up modem

  • Ethernet

  • HDMI

Explicação

Questão 8 de 71

1

Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?

Selecione uma das seguintes:

  • they are faster

  • they are more compact

  • they use more power

  • parts are more generic

Explicação

Questão 9 de 71

1

Which of the following is NOT true about notebook computers?

Selecione uma das seguintes:

  • different models have unique cases

  • components tend to not be interchangeable

  • on all models, the hard drive is always in the same place

  • they use less power than desktops

Explicação

Questão 10 de 71

1

Which of the following is true about notebook computer software?

Selecione uma das seguintes:

  • the OS is preinstalled at the factory

  • they use a standard version of the OS

  • you can buy off-the-shelf diagnostic software

  • no drivers are required for notebook devices

Explicação

Questão 11 de 71

1

Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state?

Selecione uma das seguintes:

  • on an SD card that comes with the notebook

  • in a recovery partition on the hard drive

  • from a removable drive you order from the manufacturer

  • by special-ordering a new C: drive from the manufacturer

Explicação

Questão 12 de 71

1

Which of the following is NOT among the guidelines for handling and caring for a notebook computer?

Selecione uma das seguintes:

  • don’t hold a notebook by the lid

  • make sure the network location is Public before connecting to the Internet

  • don’t leave a notebook in a cold or hot car

  • when traveling, pack the notebook tightly in a suitcase, between soft clothing

Explicação

Questão 13 de 71

1

Which of the following is NOT a typical button or key combination function on a notebook computer?

Selecione uma das seguintes:

  • screen brightness

  • CPU speed

  • dual displays

  • Wi-Fi on/off

Explicação

Questão 14 de 71

1

Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?

Selecione uma das seguintes:

  • PC Card

  • CardBus

  • ExpressCard

  • NoteCard

Explicação

Questão 15 de 71

1

Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on?

Selecione uma das seguintes:

  • S4

  • S3

  • S2

  • S1

Explicação

Questão 16 de 71

1

Under what circumstance should you always return a notebook to the manufacturer?

Selecione uma das seguintes:

  • for serious repairs and it is under warranty

  • when you want to add memory

  • if you need to replace the hard drive

  • to use an external device in place of the failed component

Explicação

Questão 17 de 71

1

Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?

Selecione uma das seguintes:

  • connect it to a port replicator, if available

  • back up data if the computer is working

  • remove cards and disconnect external devices

  • remove the battery and unplug the AC adapter

Explicação

Questão 18 de 71

1

Which type of memory are you likely to find in today’s laptops?

Selecione uma das seguintes:

  • DDR3 RIMMs

  • DDR2 SIMMS

  • DDR3 SO-DIMMS

  • Rambus SIMMs

Explicação

Questão 19 de 71

1

Which type of hard drive is most likely found in a notebook computer?

Selecione uma das seguintes:

  • 5.25” FD

  • 3.5” PATA

  • 1” IDE

  • 2.5” SATA

Explicação

Questão 20 de 71

1

Which of the following is NOT true about working on a notebook computer in general?

Selecione uma das seguintes:

  • you should follow the same ESD precautions as on desktops

  • once you’ve learned to service one, it’s the same for all notebooks

  • you need different tools than you need for desktop maintenance

  • on newer notebooks, hard drive replacement is fairly easy

Explicação

Questão 21 de 71

1

Which of the following is true about expansion cards in a notebook computer?

Selecione uma das seguintes:

  • most use standard PCI Express slots but not PCI slots

  • Mini PCI Express cards are bigger than Mini PCI cards

  • you may be able to replace an expansion card without extensive disassembly

  • all Wi-Fi cards are built-in and cannot be replaced

Explicação

Questão 22 de 71

1

Which of the following is true about replacing the processor on a notebook computer?

Selecione uma das seguintes:

  • notebook processors don’t need thermal compound

  • you’ll need a soldering iron for most notebooks

  • notebook processors will typically have a heatsink and fan

  • the same sockets are used by most desktop computers

Explicação

Questão 23 de 71

1

What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?

Selecione uma das seguintes:

  • connect it to an external monitor

  • replace the video card with a known good one

  • replace the LCD panel with a known good one

  • connect the LCD panel to another working notebook

Explicação

Questão 24 de 71

1

What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?

Selecione uma das seguintes:

  • the keyboard is damaged and needs to be replaced

  • NumLock is on, make sure it is turned off

  • the trackpad is causing incorrect characters to be entered

  • the LCD panel is displaying the wrong login data

Explicação

Questão 25 de 71

1

Which of the following is NOT a consideration for a flickering or dim video display?

Selecione uma das seguintes:

  • verify Windows settings

  • adjust the LCD brightness

  • adjust the refresh rate

  • no drivers are installed

Explicação

Questão 26 de 71

1

You usually install an OS on a mobile device using a USB device or SD-card

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 27 de 71

1

The Android OS is based on Linux

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 28 de 71

1

iOS was developed by and continues to be maintained by a consortium of companies

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 29 de 71

1

A setting called airplane mode lowers the output power of the Wi-Fi and Bluetooth antennas allowing these networks to function, but at a reduced range.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 30 de 71

1

VMs running under a Type 1 hypervisor are isolated from each other

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 31 de 71

1

Which of the following is based on open source code?

Selecione uma das seguintes:

  • Android

  • Blackberry

  • Windows Phone

  • iOS

Explicação

Questão 32 de 71

1

Which company acquired Android code in 2005 and has a leadership role in its development?

Selecione uma das seguintes:

  • Apple

  • Symbian

  • Google

  • Yahoo

Explicação

Questão 33 de 71

1

What must you do before using a new iPad or iPod touch?

Selecione uma das seguintes:

  • register it

  • activate it

  • install iOS on it

  • install iTunes on it

Explicação

Questão 34 de 71

1

What does jailbreaking do?

Selecione uma das seguintes:

  • Allows you to download games for free from Google Play

  • Allows you download music for free from iTunes

  • give you administrative privileges to Android

  • give you root privileges to iOS

Explicação

Questão 35 de 71

1

Which of the following is a screen that uses electrodes that sense the conductive properties of skin?

Selecione uma das seguintes:

  • dual-touch screen

  • capacitive touch screen

  • pressure-sensing screen

  • resistive touch screen

Explicação

Questão 36 de 71

1

If you want to be able to wear gloves while using a smart phone, which screen technology will work?

Selecione uma das seguintes:

  • capacitive touch screen

  • iPod touch screen

  • resistive touch screen

  • retina display touch screen

Explicação

Questão 37 de 71

1

A SIM card is used for which of the following?

Selecione uma das seguintes:

  • holding data related to your cellular carrier

  • holding your iTunes music information

  • controlling the sensitivity of your touch screen

  • backing up your data and applications

Explicação

Questão 38 de 71

1

Which type of device is most likely to have a slot for an SD card?

Selecione uma das seguintes:

  • iPod Touch

  • Android smart phone

  • iPhone

  • iPad

Explicação

Questão 39 de 71

1

What is the accelerometer used for in mobile devices?

Selecione uma das seguintes:

  • adjusting the screen orientation

  • geotracking

  • synchronizing data

  • locating the nearest cell tower

Explicação

Questão 40 de 71

1

Which component on a smart phone requires pairing with another device?

Selecione uma das seguintes:

  • GPS

  • WiFi

  • Bluetooth

  • SIM card

Explicação

Questão 41 de 71

1

Which of the following is NOT a function provided by iTunes for iOS devices?

Selecione uma das seguintes:

  • sync data to your computer

  • install iOS updates

  • back up data on Apple web sites

  • restore from backup

Explicação

Questão 42 de 71

1

What should you configure on an iOS device if you want your data erased after ten failed logon attempts?

Selecione uma das seguintes:

  • Lock Screen

  • Remote Wipe

  • iOS Locator

  • Passcode Lock

Explicação

Questão 43 de 71

1

What can you do if you want to obtain administrator privileges to an Android device?

Selecione uma das seguintes:

  • delete the normal user account

  • logon as Admin

  • root the device

  • reboot into recovery mode

Explicação

Questão 44 de 71

1

Which type of virtualization should you deploy to provide a Virtual Desktop Infrastructure?

Selecione uma das seguintes:

  • server-side

  • client-side

  • fat-client

  • type-2

Explicação

Questão 45 de 71

1

The delegation of server-side virtualization to a third party is referred to as which of the following?

Selecione uma das seguintes:

  • zero client infrastructure

  • cloud computing

  • presentation virtualization

  • App-V

Explicação

Questão 46 de 71

1

Which of the following is true of a Type 1 hypervisor?

Selecione uma das seguintes:

  • typically used on desktops and laptops

  • VirtualBox is an example

  • called bare-metal hypervisor

  • installs as an application

Explicação

Questão 47 de 71

1

For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 48 de 71

1

The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 49 de 71

1

Laser printers automatically calibrate themselves periodically

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 50 de 71

1

If a user complains that a printer is not printing, the problem always lies with the printer itself.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 51 de 71

1

If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 52 de 71

1

____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.

Selecione uma das seguintes:

  • Inkjet

  • Thermal

  • Dye-sublimation

  • Laser

Explicação

Questão 53 de 71

1

A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____.

Selecione uma das seguintes:

  • REt

  • REx

  • VART

  • eRT

Explicação

Questão 54 de 71

1

____ printers tend to smudge on inexpensive paper, and they are slower than laser printers.

Selecione uma das seguintes:

  • Laser

  • Dye-sublimation

  • Thermal

  • Inkjet

Explicação

Questão 55 de 71

1

____ transfer printers use a ribbon that contains wax-based ink.

Selecione uma das seguintes:

  • Inkjet

  • Laser

  • Thermal

  • Dye-sublimation

Explicação

Questão 56 de 71

1

How is a network printer identified on the network?

Selecione uma das seguintes:

  • by its MAC address

  • by its IP address

  • by the manufacturer name

  • by a 16-bit built-in identifier

Explicação

Questão 57 de 71

1

Automatically printing on both sides of the page is called ____ printing.

Selecione uma das seguintes:

  • duplex

  • simplex

  • duo

  • complex

Explicação

Questão 58 de 71

1

A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.

Selecione uma das seguintes:

  • network

  • shared

  • remote

  • local

Explicação

Questão 59 de 71

1

A dedicated device or computer called a print ____ can control several printers connected to a network.

Selecione uma das seguintes:

  • queue

  • server

  • manager

  • client

Explicação

Questão 60 de 71

1

When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file.

Selecione uma das seguintes:

  • .xps

  • .pdf

  • xml

  • .doc

Explicação

Questão 61 de 71

1

To know the IP address of a network printer, direct the printer to print a ____ page.

Selecione uma das seguintes:

  • consumables

  • configuration

  • menu map

  • device

Explicação

Questão 62 de 71

1

____ is a language used to communicate how a page is to print and was developed by Adobe Systems.

Selecione uma das seguintes:

  • PCL

  • JCL

  • PostScript

  • GDI

Explicação

Questão 63 de 71

1

What is the process called when Windows receives a print job from an application and places the job in a print queue?

Selecione uma das seguintes:

  • banking

  • spooling

  • storing

  • pooling

Explicação

Questão 64 de 71

1

What is the first thing you should do to get toner dust off your clothes?

Selecione uma das seguintes:

  • clean immediately with hot water

  • use a hot hair dryer to blow it off

  • throw the clothes in the dryer set on high heat

  • use a can of compressed air to blow off the toner

Explicação

Questão 65 de 71

1

Which of the following is true regarding cleaning a printer?

Selecione uma das seguintes:

  • for best results, use ammonia-based cleaners

  • use compressed air to blow out loose toner

  • wipe the rollers on a laser printer with a dry cloth

  • use an antistatic vacuum cleaner to pick up toner

Explicação

Questão 66 de 71

1

How do you know if a printer needs routine maintenance?

Selecione uma das seguintes:

  • the number of days since the last maintenance

  • the printer stops working if the maintenance period has expired

  • the number of pages the printer has printed since the last maintenance

  • the LED display shows the number of days before maintenance is required

Explicação

Questão 67 de 71

1

Before replacing an image drum, what should you do first?

Selecione uma das seguintes:

  • unplug it and allow the printer to cool down

  • send several test pages to the printer right before replacing the drum

  • empty the paper tray

  • reset the printer to factory defaults

Explicação

Questão 68 de 71

1

What can you do to improve a printer’s performance?

Selecione uma das seguintes:

  • replace the CPU

  • increase the memory

  • install a larger paper tray

  • replace the toner cartridge

Explicação

Questão 69 de 71

1

Which of the following is a program embedded in firmware that manages print jobs?

Selecione uma das seguintes:

  • print spooler

  • print server

  • printer cache

  • printer proxy

Explicação

Questão 70 de 71

1

Which of the following should you check to verify the port a printer is using is enabled and working?

Selecione uma das seguintes:

  • Print logger

  • System Monitor

  • Resource Monitor

  • Device Manager

Explicação

Questão 71 de 71

1

What tool can you use to stop and restart the Windows print spooler?

Selecione uma das seguintes:

  • Service console

  • Task Manager

  • Performance Monitor

  • MSConfig

Explicação